Job
Description
Global Reward Operations Hub Team Lead Gurugram, Haryana, India The Global Reward Operations Hub Specialist is part of the Global Reward Operations Hub which is fully integrated into the AXA XL Global Reward team which consists of 15 colleagues and is part of the broader AXA XL global HR job family The Reward function supports a total of 10 000 employees sitting in 28 countries AXA XL organization is split in 4 regions (Americas, APAC & Europe, India & Poland, UK Lloyds) You will lead the Global Reward Operations Hub, overseeing efficient delivery of Compensation, Executive Compensation, LTIs, Benefits, Global Mobility, Rewards Contracting, and Procurement Your role includes establishing standard operating procedures, managing a specialized team of five professionals, and fostering a collaborative environment You will enhance operational effectiveness by simplifying processes, implementing new technologies, and ensuring accurate execution of total rewards operational activities Additionally, you will manage vendor relationships for reward contracting and procurement, oversee invoicing, budgeting, and analytics efforts while serving as a point of contact for total rewards experts requests What you ll be DOING What will your essential responsibilities include? Responsible for the Global Reward Operations Hub, ensuring effective delivery of Global Reward operational activities In collaboration with Total Reward team members establish the Global Reward Operations Hub in India, including maintaining standard operating procedures for all total rewards processes and activities Directly manage a team of five specialized total rewards professionals, providing mentorship, development and fostering a collaborative team environment Assist in recruitment efforts by identifying key talent and participating in the hiring process to build a high-performing team Ensure the team maintains versatile skills, in all critical areas of total rewards, reducing dependency on key individuals and allowing flexibility in workload management Act as the main point of contact for total rewards inquiries to the Global Reward Operations Hub Responsible for assigning tasks to team members based on their skillset and workload Serve as an escalation point for complex total rewards issues, leveraging experience to resolve challenges efficiently Responsible for enhancing operational effectiveness by identifying ways to simplify and standardize both existing and new total rewards processes / activities and, where approved, implementing the required improvements Identify ways of using new existing technologies to continue effectiveness/automatization improvement and where approved, implementing them Lead the successful delivery of total rewards operational processes and activities in accordance with agreed service and accuracy standards Compensation & Executive Compensation e g, annual compensation review process, job evaluations, benchmarking, market data submission, executive pay initiatives, Fair Pay analysis, Pay range creation and maintenance, LTI administration Global Mobility e g, payroll, tax reporting & budget management, policy interpretation, and relocation services Job architecture governance, tools development and maintenance, data quality and analysis Vendor and provider management activities including requests for proposals, new vendor onboarding, monitoring existing vendor SLAs, supporting data privacy and/or cyber security annual reviews, and resolving vendor performance related issues Invoicing & budgeting activities including setting up/amending purchase orders, processing vendor invoices, updating centralized budgets, dealing with vendor and/or Accounts Payable queries Reporting and analytics activities including data submissions to external providers/advisors, running surveys and/or analyzing the results Responses to basic or initial inquiries (i e , Tier 1) from colleagues and HR teams SharePoint content activities including supporting teams to add/update/remove content and periodic reviews ensuring all content is up to date You will report to Senior Compensation Partner What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Proven experience managing a centralized operations team responsible for complex, global processes and activities A process improvement mindset able to identify and implement practical improvements quickly, at scale, and without impacting overall quality Excellent understanding of total rewards practices, including compliance requirements Proven experience working with cross-functional teams (e g, Finance, Human Resource etc) in a global and matrixed organizational structure Experience in project management Effective ability to mentor and develop team members, fostering a culture of continuous learning People management skills Excellent analytical and problem-solving abilities Proficiency in HRIS and analysis tools Effective communication and stakeholder management skills Excellent spoken and written English Innovation and results oriented Be able to manage uncertainty Desired Skills and Abilities: Ideally, experience establishing a new centralized team and successfully transitioning processes from Center of Expertise teams within a short timeframe
