Global Process Manager

Location - Gurugram (On-site)

Responsibilities

The Global Process Manager operates on a global scale, focusing on the development and maintenance of service processes. As a subject matter expert and primary driver in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development, the Global Process Manager enhances Client Services' capacity to drive Net Promoter Score (NPS), Efficiency, and Compliance.

Key Responsibilities Include

• Leading change management efforts, ensuring initiatives are successfully assessed, implemented, and embedded in the organization.
• Providing guidance and support to business stakeholders, ensuring change initiatives align with project objectives and are integrated into project plans.
• Collaborating with project teams to align change initiatives with project objectives.
• Supporting Local Service leaders by ensuring processes are upheld in spirit, offering sparring and controlling assistance.
• Engaging in Kanban-driven tasks, participating actively as a fixed member of Kanban, including handling ad hoc tasks and projects.
• Utilizing stakeholder management and collaborative skills to achieve strategic objectives.
• Participating in monthly planning sessions for Client Services leadership and contributing to the Service Process Managers working group.
  

Your Profile

• Develop, improve, and implement Client Services Processes globally.
• Ensure adherence to and execution of service processes within Client Services, following the High Standard of Quality (HSQ).
• Actively participate in Kanban, contributing to monthly planning for Client Services leadership and engaging with the Service Process Managers working group.
• 5-8 years of in-depth technical knowledge and experience in relevant areas of expertise.
• Proven ability to perform prescribed activities in a timely manner and maintain high standards.
• Strong collaboration and stakeholder management skills, effectively driving continuous improvement.
• Experience as a subject matter expert in Change Management, Security & Compliance, Service Processes, Training, Competencies, and Development.
  

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How To Apply

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