Global HRSS| USA,UK,APAC | PA 1-3yrs| SPA 4-6yrs| TM/Sr TM

Designation:

Working Hours:

Cab facilities will be provided only within 24Km from the office radius.

Hybrid Model:

Work Location:

Department/Project

Supervises :

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Experience :

• Process Analyst : 1-3yrs
• Senior Process Analyst : 4-6yrs
• TM / Sr TM : 10+yrs

JD For TM/Sr TM-GHRSS

Team Manager/Senior Team is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department. Ensuring local and compliances of supporting countries are adhered. Participation in internal and external audits

Team Management:

• Recruit, hire, and train team of HR Representatives
• Provide ongoing coaching, mentoring, and development to team members.
• Manage performance reviews and evaluations.
• Motivate and inspire the team to achieve high levels of performance

Operational Management:

• Develop and implement policies, procedures, and standards for the HR Support
• Monitor and analyze key performance indicators (KPIs) to assess department performance.
• Identify areas for improvement and implement changes to enhance efficiency and effectiveness.
• Allocation of Resources based on priorities and peak seasons

Customer Service:

• Ensure that the HR Support provides exceptional customer service to employees and applicants.
• Develop and implement strategies to improve customer satisfaction.
• Resolve escalated customer complaints and issues.

Process Improvement:

• Continuously review and improve HR processes and systems.
• Identify opportunities for automation and implement technology solutions.
• Collaborate with other HR departments to streamline processes and reduce redundancies.

Compliance:

• Ensure compliance with all relevant HR laws and regulations.
• Conduct regular audits and reviews to identify and address compliance risks.
• Strong understanding of HR policies, procedures, and best practices

JD for Senior Analyst GHRSS

Objective / Purpose of duty:

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts

Main responsibilities:

• Handling complete New hires , Resignations and Data Management processes for North America and UK
• Tier 1 Payroll Support
• Employee benefit administration for USA and UK / APAC Regions
• Handling Employee referencing for North America and UK / APAC Regions
• Handling Employee referencing for North America and UK / APAC Regions
• Employee leave administration for North America and UK / APAC Regions
• Handling Employee referencing for North America and UK / APAC Regions
• Employee profile management: Trouble shoot queries related to login/ access roles/passwords
• Vendor management and Invoice Processing USA and UK / APAC Regions
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements
• Compliance: Ensuring local and compliances of supporting countries are adhered
• Participation in internal and external audits
• Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology

Supporting responsibilities:

• Knowledge of ERPs
• Must possess strong knowledge on US and UK regulatory/statutory requirements, Employee benefits and labor laws
• Prior HR transition experience
• Maintaining trackers
• Performing regular RCAs
• Adherence and regular revival of HRSS SOPs

Qualification

• Graduation and PG in HR will be a added advantage

Experience:

Relevant experience of 3 to 4 years and should have at least worked for North America or UK / APAC Regions

Knowledge , skills, and abilities required:

COMPUTERSKILLS:

• MS-Office, ERP, Reporting

OTHERSOFT SKILLS:

• Very Good Written &Verbal communication skills
• Good inter personal skills
• Should be able to adapt quickly
• Stake holder Management