General Manager

Key Responsibilities1. Leadership & Strategy:

• Develop and execute the hotel’s annual business plan and budget aligned with ownership goals.
• Set strategic direction for revenue growth, market positioning, and guest experience.
• Foster a positive, high-performance culture grounded in service excellence and teamwork.
• Represent the hotel professionally with guests, authorities, airlines, tour operators, and the local community.

2. Financial Performance:

• Achieve or exceed budgeted Revenue, GOP (Gross Operating Profit), and EBITDA targets.
• Oversee all financial operations: budgeting, forecasting, P&L management, cost control (especially F&B, labor, supplies), and financial reporting.
• Implement aggressive revenue management strategies (room pricing, packages) considering Bagdogra's demand patterns (airport traffic, festivals, peak seasons).
• Ensure strict financial controls and compliance.

3. Operations Management:

• Ensure seamless, efficient, and high-quality operations across all departments: Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Sales & Marketing, HR, and Finance.
• Uphold strict adherence to brand standards (if applicable) and Standard Operating Procedures (SOPs).
• Implement and monitor rigorous quality assurance, safety, security, and hygiene protocols (including compliance with local regulations).
• Oversee preventative maintenance and upkeep of the property, facilities, and equipment.

4. Sales, Marketing & Revenue Management:

• Drive proactive sales efforts targeting key segments: airline crews, transit guests, corporate accounts, tour groups, and MICE (Meetings, Incentives, Conferences, Exhibitions).
• Develop strong relationships with airlines, travel agents, tour operators (especially those servicing Darjeeling/Sikkim), and corporate clients.
• Oversee digital marketing (website, OTAs, metasearch, social media) and local promotional activities.
• Collaborate closely with the Revenue Manager (or manage function directly) to optimize pricing, inventory, and channel strategy.

5. Guest Experience:

• Champion a culture of exceptional guest service throughout the hotel.
• Monitor guest feedback (scores, reviews, surveys) and implement corrective actions to continuously enhance satisfaction (e.g., addressing transit guest needs efficiently).
• Personally handle escalated guest concerns promptly and effectively.

6. Human Resources:

• Recruit, train, mentor, motivate, and retain high-caliber staff across all levels.
• Conduct performance reviews, manage compensation, and implement development plans.
• Foster positive employee relations, address concerns, and ensure compliance with labor laws.
• Manage staffing levels effectively to match demand fluctuations.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Required)

Work Location: In person

Application Deadline: 28/07/2025
Expected Start Date: 01/08/2025