General Manager

As the Hotel General Manager, your key responsibilities will include: Developing and executing the hotel's annual business plan and budget in alignment with ownership goals, setting strategic direction for revenue growth, market positioning, and guest experience. You will be responsible for fostering a positive, high-performance culture grounded in service excellence and teamwork, representing the hotel professionally with guests, authorities, airlines, tour operators, and the local community. Ensuring financial performance by achieving or exceeding budgeted Revenue, GOP, and EBITDA targets. You will oversee all financial operations including budgeting, forecasting, P&L management, cost control, and financial reporting. Implementing aggressive revenue management strategies considering demand patterns and ensuring strict financial controls and compliance. Managing operations efficiently across all departments such as Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Sales & Marketing, HR, and Finance. Upholding adherence to brand standards and SOPs, implementing quality assurance, safety, security, and hygiene protocols, and overseeing property maintenance. Driving sales, marketing, and revenue management efforts through proactive sales targeting key segments, developing relationships with key partners, overseeing digital marketing and local promotional activities, and collaborating closely with the Revenue Manager to optimize pricing and channel strategy. Championing a culture of exceptional guest service throughout the hotel, monitoring guest feedback, and implementing corrective actions to enhance guest satisfaction continuously. Handling escalated guest concerns promptly and effectively. Managing human resources by recruiting, training, mentoring, motivating, and retaining high-caliber staff, conducting performance reviews, managing compensation, and fostering positive employee relations. You will also ensure compliance with labor laws and manage staffing levels effectively. This is a full-time position with benefits including cell phone reimbursement, health insurance, and Provident Fund. The schedule may involve day shift, fixed shift, morning shift, night shift, and rotational shift. Additionally, there is a performance bonus offered. Education preferred for this role is a Bachelor's degree, and a minimum of 2 years of experience in hotel management is required. The work location is in person, and the application deadline is 28/07/2025, with an expected start date of 01/08/2025.,