General Manager - Operations

Job Description

General Manager, Luxury Racquet Club – PadelPark Location: Phoenix Mills, Mumbai Work Days: 6 days a week (Monday Off) Preferred Industry: Hospitality About Us: GamePark Pvt. Ltd. & PadelPark GamePark Pvt. Ltd. is revolutionizing racquet sports in India. Our new luxury racquet club at Phoenix Mills, Mumbai, will be a premium destination for sports, hospitality, and community, designed to cater to a discerning clientele. We are committed to world-class facilities and exceptional service. The Opportunity We are seeking an accomplished and charismatic General Manager to lead our new luxury racquet club. You will be the face of our club, ensuring every aspect of the member experience reflects our commitment to excellence and luxury. This pivotal role demands a leader with a refined understanding of premium service, strong business acumen, and an exceptional ability to engage with an elite clientele. What You'll Be Doing: Club Operations & Leadership: Oversee all day-to-day operations (court management, retail, F&B, maintenance, member services), ensuring seamless execution and efficient resource management. Luxury Member Experience: Develop and implement service standards focused on personalized attention, exclusivity, and supreme comfort. Brand Representation: Confidently represent the PadelPark brand. Act as the primary point of contact, building strong relationships and fostering a loyal community. Team Leadership & Development: Recruit, train, mentor, and motivate a high-performing team dedicated to exceptional service. Foster a positive and professional work environment. Financial Performance: Manage the club’s budget, optimize revenue streams, control costs, and achieve profitability targets through strategic analysis and implementation. Facility Management: Ensure the club’s facilities, courts, and equipment are maintained to the highest standards of luxury, cleanliness, and safety. Compliance & Market Insight: Ensure strict adherence to all health, safety, and regulatory guidelines. Stay abreast of luxury lifestyle trends and competitive landscapes to enhance club offerings. What We Are Looking For: Experience: 5+ years of progressive management experience, with significant time in a luxury hospitality setting (e.g., 5-star hotels, high-end resorts, premium clubs, luxury retail). Sports facility experience is a plus. Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Exceptional Presence: Impeccable presentation, professional demeanor, and outstanding communication skills (verbal and written). Ability to articulate confidently and engagingly. Service Excellence: A deep commitment to delivering a personalized, high-touch luxury service experience. Leadership & Business Acumen: Demonstrated ability to lead and inspire a team, coupled with strong financial literacy and strategic thinking. Passion for Sports: A genuine enthusiasm for sports and understanding of club dynamics is highly desirable. Bonus Points: Existing network within Mumbai's luxury or HNI circles. Knowledge of racquet sports (Padel, Tennis, Squash). Why You Will Love It Here: Pioneer a Luxury Icon: Be instrumental in launching and managing a premier luxury racquet club. Impact & Influence: Play a critical role in shaping the member experience and the club's reputation. Engage with Elite Clientele: Interact and build relationships with a high-profile membership base. Dynamic Environment: Work in a high-energy team at the cutting edge of sports and luxury. Career Growth: Opportunities for professional development within a rapidly expanding company. Job Types: Full-time, Permanent Pay: ₹80,000.00 - ₹125,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Day shift Fixed shift Night shift Supplemental Pay: Quarterly bonus Ability to commute/relocate: Parel, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Hospitality: 3 years (Preferred) Work Location: In person