General Manager - Operations

Job Description

The Opportunity We are seeking an accomplished and charismatic General Manager to lead our new luxury racquet club. You will be the face of our club, ensuring every aspect of the member experience reflects our commitment to excellence and luxury. This pivotal role demands a leader with a refined understanding of premium service, strong business acumen, and an exceptional ability to engage with an elite clientele. What You'll Be Doing: 1. Club Operations & Leadership: Oversee all day-to-day operations (court management, retail, F&B, maintenance, member services), ensuring seamless execution and efficient resource management. 2. Luxury Member Experience: Develop and implement service standards focused on personalized attention, exclusivity, and supreme comfort. 3. Brand Representation: Confidently represent the PadelPark brand. Act as the primary point of contact, building strong relationships and fostering a loyal community. Team Leadership & Development: Recruit, train, mentor, and motivate a high-performing team dedicated to exceptional service. Foster a positive and professional work environment. 4. Financial Performance: Manage the clubs budget, optimize revenue streams, control costs, and achieve profitability targets through strategic analysis and implementation. 5. Facility Management: Ensure the clubs facilities, courts, and equipment are maintained to the highest standards of luxury, cleanliness, and safety. 6. Compliance & Market Insight: Ensure strict adherence to all health, safety, and regulatory guidelines. Stay abreast of luxury lifestyle trends and competitive landscapes to enhance club offerings. What We Are Looking For: - Experience: 5+ years of progressive management experience, with significant time in a luxury hospitality setting (e.g., 5-star hotels, high-end resorts, premium clubs, luxury retail). - Sports facility experience is a plus. - Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. - Exceptional Presence: Impeccable presentation, professional demeanor, and outstanding communication skills (verbal and written). Ability to articulate confidently and engagingly. - Service Excellence: A deep commitment to delivering a personalized, high-touch luxury service experience. - Leadership & Business Acumen: Demonstrated ability to lead and inspire a team, coupled with strong financial literacy and strategic thinking. - Passion for Sports: A genuine enthusiasm for sports and understanding of club dynamics is highly desirable. Bonus Points: - Existing network within Mumbai's luxury or HNI circles. - Knowledge of racquet sports (Padel, Tennis, Squash).