General Manager - Operations

GM – Operations Job Description
1. Retail· Manage & Drive retail business
· Responsible for shop profitability· Shop Hygiene & Cleanliness· New Product launches· Stock Availability – Bakery & Resale· Vendor Management· Hot Counter2. Production
· Coordination with Sales – Production team· Fill rate accuracy and delivery· Warehouse Inventory management (PM support)· Vehicle Management on timely delivery to shops· Factory Compliance3. Humar Resources
· Recruitment Management – Retail/Production through HR team· People Management – Control Attrition· Induction Program roll out / Knowledge enhancement programs· Rewards & Recognition Program· Yearly Appraisals | Anniversary Appraisals· Pay roll approvals· Contract Labours – Recruitment drive during season· Faster F&F / PF process4. Compliance Management
· Support Admin team on FSSAI renewals/IOF requirements5. Maintenance Control
· Drive teams to complete work basis job complexity within TAT· Engage with vendors (Pest Control/AC/Coolers & Freezers) on pricing· AMC & Deep cleaning6. Finance
· Shop wise profitability· Program NEST – ensure negative EBITDA shops moving to positive· New Shop roll outs· Operation costs Management· Shortage & Returns Management· Vendor Payments7. IT & Marketing
· Manage IT hardware team to trouble shoots issues in retail & production· Launch of new POS – coordination· Launch of new website – delivery model· Social Media networking – Marketing· New product roll-out with sandwich board/standees· Participate in social welfare programs· Radio Jingles | PR during season roll outs· Broadband & Other service controls8. Customer Service & Others
· Address customer issues through CS teams

Job Type: Full-time

Pay: ₹45,000.00 - ₹65,000.00 per month

Work Location: In person