General Manager Operations

Role & responsibilities

1. Profit & Loss (P&L) Ownership - Ultimately responsible for the firms financial performance: revenue growth, expense control, profitability, and cash flow.

2. Strategic Planning & Business Development- Defines the firms vision, growth strategy, market positioning, and expansion plans (new offices, new services, mergers/acquisitions).

4. Operation Management - Ensures smooth day-to-day operations especially transaction management, compliance, marketing, accounting, HR, and office administration and other compliances.

6. People Leadership & Culture- To oversee recruitments, and retains top talents (managers, & support staff). Build and maintain company culture, morale, performance management, terminations, coaching etc. and create a positive work environment.

7. Marketing & Brand Management- To Oversee corporate marketing, branding support, social media presence, advertising and public relations.

8. Technology & Innovation- Evaluate and implements prop-tech solutions (CRM, transaction platforms, virtual tours, AI tools, etc.) to keep the firm match with the competitors.

9. Owner/Shareholder Relations- Regularly reports financial and operational performance to the owners & board members.

10. Crisis Management & Reputation Protection- Handles major issues like market downturns, natural disasters affecting properties, etc. as and when required.

Preferred candidate profile

• MBA or Master’s degree in Construction Management or equivalent qualifications.
• 10-15+ years of relevant experience (Senior leadership as a Director of Operations, VP of Construction, GM -Operations) in the real estate sector with a proven record in project delivery, sales leaderships and operations.
• Exceptional People Leadership & Talent Development skills
• Advanced Project Controls & Scheduling knowledge
• Business Development & Client Relationship skills
• Supply Chain & Vendor Management skills
• Crisis Management & Problem-Solving skills
• Strategic Vision & Operational Scaling
• Excellent communication & Negotiation skills
• Knowledge of construction workflow, approvals & real estate regulations.
• Reporting & Decision-Making