General Manager Operations

You will be responsible for overseeing the end-to-end operational functions of the facility and improving the hospitality experience for elders. Your role will involve coordinating across departments to ensure smooth day-to-day operations and creating a consistent and high-quality experience. As the General Manager of Operations, you will be the operational backbone of the organization, managing admissions, overseeing viewings, and serving as a front-facing representative when needed. **Key Responsibilities:** - **Housekeeping (HKP) & Hygiene Standards** - Ensure top-tier hygiene and cleanliness standards across the property. - Take ownership of housekeeping function, including staffing, SOPs, quality audits, and vendor management. - Review and upgrade hygiene protocols in line with industry standards. - Train teams on greeting standards, admission experience, and resident need personalization. - Address and resolve client complaints promptly to maintain satisfaction. - **Maintenance & Facility Operations (Primary Focus)** - Oversee preventive and reactive maintenance schedules for infrastructure, equipment, and utilities. - Coordinate with internal engineering teams and external vendors for upkeep and breakdown support. - Implement energy management programs to optimize operational costs. - Maintain safety compliance and supervise vendor contracts for minimal downtime. - **Food & Beverage Operations** - Oversee quality, hygiene, and service standards in kitchen and dining operations. - Coordinate with chefs, catering staff, and nutritionists to align with dietary requirements. - Monitor food costs, compliance with standards, and vendor performance. - Lead planning, design, and operational setup of new kitchens. - **General Administration** - Develop and implement SOPs across operations and administrative functions. - Oversee front office management, documentation, and statutory compliance. - Manage administrative budgets, procurement, and vendor relationships. - **Security & Safety** - Supervise security arrangements, emergency response procedures, and safety drills. - Liaise with local authorities for compliance with safety regulations. - **Asset Management** - Ensure proper tagging, tracking, and documentation of assets and equipment. - Monitor asset lifecycle, maintenance history, and depreciation schedules. - Coordinate for insurance renewals, claims, and risk mitigation planning. **Qualification Required:** - Bachelor's degree in engineering, Facility Management, Hospitality, or Business Administration. MBA preferred. - 10-15 years of experience in operations management, preferably in large facilities, hospitality, healthcare, or institutional environments. - Strong technical knowledge, leadership, crisis management, and team coordination skills. - Proficiency in facility management systems and MS Office tools. - Ability to multitask and make data-driven decisions in a dynamic work environment. Please note that this role is an on-site position with regular facility walkthroughs and may require extended hours during critical operations or emergencies.,