General Manager Operations

Designation:- GM Operations

Location:- Lower Parel, Mumbai

Work days:- Mon- Sat

Work Timings:- 9:30 am to 6:30 pm.

General Manager (GM) of operations will oversee all day-to-day functions, from initial design to final customer delivery. This role requires balancing the bespoke nature of customized framing and glass dcor solutions with the efficiency and quality standards of Miscellenea.

Key Responsibilities

The GM operations role integrates both Production and retail aspects of the business:

• Production Analysis:

  Analyse & Monitor daily manufacturing operations of Framing and Glass Dcor. This involves implementing efficient product layouts and workflows and ensuring high productivity and optimum resource utilization.

• Designing & Customisation Coordination:

  Work closely with the design team to ensure customer specifications are met, from the design phase to installation. This includes ensuring the technical inputs of design drawings are correct and managing new product developments.

• Quality Control (QC):

  Establish and enforce quality assurance systems to ensure all products meet company standards, customer specifications, and industry compliance requirements.

• Supply Chain Management:

  Oversee the entire procurement process, including vendor negotiations for materials (wood, metal, fabrics, Glass, Hardwares) & purchasing raw materials.

• Inventory Management:

  Optimize Inventory control to maintain ideal stock levels and minimize waste.

• Project & Timeline Management:

  Manage project planning and execution, ensuring orders are completed on time and delivered to clients as per scheduled committed timelines.

• Retail & Customer Interface:

  Co-ordinate with Retail store managers/Key Account Managers/BDMs to ensure a seamless flow from sales to production and delivery, ensuring the clients are given utmost satisfaction.

• Financial & Strategic Planning:

  Manage budgets, track production performance, prepare forecasts, and strategize for process improvements and cost reductions.

Essential Skills and Experience

• Leadership:

  Proven managerial experience in overseeing operations, leading teams of Sales team, Retail outlets and Production team.

• Technical Knowledge:

  Deep understanding of fine woodworking, joinery, metalworking, and finishing processes. Working knowledge of modern machinery, such as CNC machines and panel processing machines, is often required.

• Project Management:

  Strong decision-making capabilities and experience in handling complex, bespoke projects.

• Communication:

  Expertise in collaborating across various departments (design, sales, production, logistics, R&D).