General Manager -Luxury Hotel in Kohima, Nagaland

Job Title: General Manager - Operations

Location: City : Kohima, Nagaland

Role Overview:

General Manager - Operations

Key Responsibilities:

• Operational Leadership:

  Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services).

• Curated Guest Experience:

  Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests.

• Revenue & Financial Management:

  Drive profitability through strategic planning, budgeting, and cost control measures.

• Team Development:

  Foster an inclusive and empowering work environment, mentoring and developing a diverse team.

We are looking to appoint an experienced and capable General Manager for our flagship Hotel features modern accommodation along with well-designed banquet spaces and lawns, making it an important destination for both business and social events.

Ideal Candidate Profile:

12 -15 years of total hospitality experience, with at least 35 years as General Manager or Operations Head in midscale or upscale hotels

Strong background in Food & Beverage operations is highly preferred

Proven ability to handle banquets, catering operations, and large-format events

Hands-on experience in driving guest satisfaction, revenue performance, and operational efficiency

Excellent leadership, team management, and stakeholder coordination skills

Key Focus Areas:

• Luxury Hotel chain experience
• F&B operations and catering excellence
• Banquet sales and event execution
• Local market knowledge and relationship building
• Pre-opening or new project launch experience (preferred, not mandatory)

Qualifications & Experience:

• Education:

  Degree in Hospitality Management, Business Administration, or a related field.

• Experience:

  12-15 years

  in mid scale and up scale hotels .hospitality, with at least

  3-5 years in a similar leadership role

  in a mid scale and upscale hotels
• Deep understanding of Guest Experience and event operations.

• Skills:

  Strong financial acumen, operational expertise, F&B and Banquet

• Past / Current experience of having worked in similar properties in North Eastern states would be a big advantage.