Client Success Head (HR Consulting) - Diversity Candidate

Job Description

We strongly encourage women candidates esp returning to work , single mothers and COVID impacted women to apply Location: Bhubaneshwar, / Bangalore India (Fully Office and no remote or Hybrid work is possible) Company: Human Context Solutions Private Limited (HQ. Embassy Golf Links Business Park, Bangalore) About Us HUMANCONTEXT is a leading provider of comprehensive human resources solutions, offering a wide range of services including talent acquisition, learning & development, leadership development and HR transformation and OD services. With a focus on innovation and customer satisfaction, we strive to empower organizations of all sizes to effectively manage their human capital and achieve their business objectives. Job Description: As the Client Success Head, you will play a crucial role in ensuring the smooth and efficient functioning of our operations. You will be responsible for overseeing various aspects of our business processes, optimizing workflows, and driving continuous improvement initiatives. This role requires a doer with strong analytical skills, good organizational abilities, and a passion for delivering exceptional service to our clients and employees. Responsibilities: 1. Operational Oversight: Develop and implement plans to streamline business operations and enhance efficiency. Monitor key performance indicators (KPIs) to track operational performance and identify areas for improvement of client facing teams. Collaborate with cross-functional teams to align operational activities with business objectives. Manage the Bhubaneshwar Office Operations end to end Manage the HR, Finance, Admin and the procurement Function in alignment with the Founders and the Investors for Pan India. Work with senior client facing talent to drive customer satisfaction 2. Process Improvement: Identify inefficiencies in existing processes and implement solutions to optimize workflows. Conduct regular process audits to ensure compliance with company policies and industry regulations. Drive specific activities across the company to achieve required process improvements. 3. Client Relationship Management: Serve as a primary point of contact for key clients, addressing their needs and resolving any issues in a timely manner. Collaborate with the Business Development and Delivery teams to identify opportunities for upselling and cross-selling our services. Gather client feedback and incorporate it into the development of new products and services. 4. Partner Management Manage our partners and vendors Handle Purchase and procurement 5. Reporting and Analysis: Prepare regular reports on operational performance, highlighting key metrics and trends. Conduct data analysis to gain insights into operational efficiency and effectiveness. Present findings and recommendations to senior management to support strategic decision-making. Does this Job involve travel? Yes Requirements: Bachelor's degree in business administration, operations management, or a related field. Master's degree preferred. Proven experience in business operations management, preferably in the HR services industry. We are open to young professionals, women in transition and ex defence personnel. Strong analytical skills with the ability to interpret complex data and make timely recommendations. Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members. Demonstrated ability to develop and implement process improvement initiatives. Good organizational and time management abilities, with a keen attention to detail. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office suite Flexibility to adapt to changing priorities and work effectively in a fast-paced environment. What is in it for You Apart from competitive fixed pay, annual bonus and health benefits, we also provide you to be part of our Growth Story through PRE-IPO stock options after two years of stellar services. Join our dynamic team at Human context and take your career to the next level! If you have a passion for driving operational excellence and delivering exceptional service to clients and employees - we want to hear from you. Apply now! Send in your resume to santosh@humancontext.in with a subject line of Business Operations Manager in Bhubaneshwar Top of Form