Job
Description
Job Title: General Manager - Operations Location: City : Confidential , Western UP Role Overview: The General Manager - Operations will be responsible for overseeing the seamless functioning of the property, ensuring exceptional guest experiences, operational efficiency, and financial success. The ideal candidate will bring diverse perspectives , strong leadership, and a passion for hospitality. Key Responsibilities: Operational Leadership: Oversee daily operations, ensuring smooth coordination between departments (front office, housekeeping, food & beverage, and guest services). Curated Guest Experience: Uphold the highest standards of hospitality, ensuring personalized and culturally rich bespoke immersive experiences for guests. Revenue & Financial Management: Drive profitability through strategic planning, budgeting, and cost control measures. Team Development: Foster an inclusive and empowering work environment, mentoring and developing a diverse team. We are looking to appoint an experienced and capable General Manager for our upcoming 50-key hotel in Western Uttar Pradesh. This new Hotel will feature modern accommodation along with well-designed banquet spaces and lawns, making it an important destination for both business and social events. Ideal Candidate Profile: 1215 years of total hospitality experience, with at least 35 years as General Manager or Operations Head in midscale or upscale hotels Strong background in Food & Beverage operations is highly preferred Proven ability to handle banquets, catering operations, and large-format events Hands-on experience in driving guest satisfaction, revenue performance, and operational efficiency Excellent leadership, team management, and stakeholder coordination skills Prior exposure to managing hotels in Tier 2 or Tier 3 cities will be a plus Key Focus Areas: F&B operations and catering excellence Banquet sales and event execution Local market knowledge and relationship building Pre-opening or new project launch experience (preferred, not mandatory) Qualifications & Experience: Education: Degree in Hospitality Management, Business Administration, or a related field. Experience: 12-15 years in mid scale and up scale hotels .hospitality, with at least 3-5 years in a similar leadership role in a mid scale and upscale hotel Deep understanding of Guest Experience and event operations. Skills: Strong financial acumen, operational expertise, F&B and Banquet Past / Current experience of having worked in similar properties in Western UP would be a big advantage.
