AVP Delivery Management

Role & responsibilities

AVP Delivery Management (London Market Insurance)

Location: Pune

Role Overview

• We are looking for a seasoned Delivery Management Leader (AVP level) with extensive experience in the London Insurance Market (Lloyd’s of London / UK Market) to lead large-scale delivery operations.
• The role will oversee end-to-end delivery across IBA Accounting, Onboarding, Risk Processing, and Claims functions, managing a 100+ member delivery team.
• This is a senior leadership role requiring strong expertise in people management, process optimization, and client engagement, with full ownership of delivery outcomes.

Key Responsibilities:

• Lead and manage end-to-end delivery for IBA Accounting, Onboarding, Risk Processing, and Claims teams
• Own delivery governance, service quality, SLAs, KPIs, and continuous improvement initiatives
• Manage and mentor large delivery teams (100+ headcount) across operations
• Act as the primary escalation point for clients and internal stakeholders
• Drive process excellence, operational efficiency, and risk mitigation
• Partner with clients in the London / UK Insurance Market, ensuring strong relationship management
• Collaborate with cross-functional teams including technology, compliance, and transition teams
• Support audits, regulatory requirements, and client reviews
• Travel to Delhi/NCR once per quarter for stakeholder and leadership engagements

Required Experience & Skills:

• 15+ years of experience in Delivery / Operations Management within Insurance
• Current or recent experience in a Delivery Lead / AVP-level role
• Strong London Market exposure (Lloyd’s of London / UK Market) – mandatory
• Proven experience managing large delivery teams (100+ FTEs)
• Hands-on experience across IBA Accounting, Risk Processing, Claims, and Onboarding
• Strong expertise in People Management, Process Improvement, and Client Management
• Excellent stakeholder communication and leadership skills
• Experience driving transformation, stabilization, and scale-up engagement

Preferred candidate profile