General Manager

Company Description

Irroi Hotels and Resorts is a boutique hospitality brand rooted in Assamese heritage, combining culture, nature, and craftsmanship. With a focus on sustainability and community, Irroi creates immersive stays for travelers seeking authentic and comfortable experiences. Properties such as Irroi Kaziranga near the UNESCO World Heritage Site Kaziranga National Park and Irroi Guwahati along the Brahmaputra River showcase locally inspired design and a commitment to responsible luxury. From forest-to-plate dining to curated cultural experiences, Irroi promotes a deep connection to nature and local traditions, embracing a zero-plastic philosophy.

Role Description

This is a full-time, on-site role for a General Manager, located in Kaziranga. The General Manager will oversee daily operations of the hotel, ensuring exceptional guest satisfaction, employee management, and adherence to the company’s standards of sustainable hospitality. Key responsibilities include developing and implementing operational strategies, managing budgets, supervising staff, maintaining property standards, and building strong relationships with guests and the local community. The role also involves creating and maintaining an inclusive and empowering work environment while ensuring that the brand’s values of sustainability, cultural appreciation, and responsible luxury are fully integrated into operations.

Qualifications

• Strong leadership, team management, and staff engagement skills
• Expertise in hotel operations, including guest services, housekeeping, and food & beverage
• Proficiency in financial planning, budget management, and operational efficiency
• Experience in sustainability practices, cultural tourism, or community engagement is highly desirable
• Excellent communication, negotiation, and problem-solving skills
• Ability to maintain high standards of service and adapt to dynamic environments
• Fluency in English; proficiency in French is highly preferred
• Minimum of a bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Previous experience as a General Manager or in a senior hospitality leadership position

Key Responsibilities

• Lead and supervise all departments to maintain high service standards
• Manage budgets, revenue, and cost control measures
• Drive operational excellence and sustainability initiatives
• Coordinate with marketing and reservations for online platforms
• Ensure compliance with company policies and safety standards
• Represent Irroi Kaziranga in local tourism networks and community programs

Requirements

• Degree in Hospitality or Hotel Management (preferred)
• Minimum 5 years’ experience in hotel/resort management
• Fluent in English (written and spoken). Hindi and Assamese are preferred
• Technologically proficient – PMS systems, Excel, Email, OTA management
• Strong communication, leadership, and problem-solving skills

Benefits

Competitive salary as per experience

Performance-based incentives

Accommodation, Meals on site

Healthcare and Dental Benefits

Opportunity to grow in a fast growing hospitality brand

• Apply at: irroihotels@gmail.com