General Manager

Job Title:

Experience:

Location:

Role Overview:

The Head of Engineering COE will lead the organization’s engineering excellence initiatives, driving innovation, standardization, and best practices across all technology domains. This role requires a visionary leader with deep technical expertise, strong business acumen, and proven experience in building and scaling engineering capabilities globally.

Key Responsibilities:

• Strategic Leadership:

• Define and execute the vision and roadmap for the Engineering Center of Excellence.
• Align engineering strategies with organizational goals to deliver scalable, secure, and high-performing solutions.

• Governance & Standards:

• Establish engineering standards, frameworks, and best practices across development, testing, and deployment.
• Drive adoption of modern architectures, tools, and methodologies (e.g., cloud-native, microservices, DevOps, AI/ML).

• Innovation & Emerging Technologies:

• Identify and integrate emerging technologies to enhance product and platform capabilities.
• Foster a culture of continuous improvement and innovation within engineering teams.

• Pre-Sales & Solutioning:

• Collaborate with sales and business development teams to provide technical leadership during pre-sales engagements.
• Design and present innovative solutions to meet client requirements, ensuring feasibility and scalability.
• Participate in RFP/RFI responses, solution architecture, and client workshops to drive business growth.

• Collaboration & Stakeholder Management:

• Partner with business units, product teams, and technology leaders to ensure alignment and delivery excellence.
• Represent engineering in executive forums and influence strategic decisions.

Required Skills & Qualifications:

• Education:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• Experience:

• 16–20 years of progressive experience in software engineering, architecture, and technology leadership roles.
• Proven track record of leading large-scale engineering transformations and COE initiatives.
• Strong experience in pre-sales, solutioning, and client engagement.

• Technical Expertise:

• Strong knowledge of modern software development practices, cloud platforms (AWS/Azure/GCP), DevOps, and security frameworks.
• Exposure to AI/ML, data engineering, and emerging tech trends.

• Leadership Competencies:

• Strategic thinking, stakeholder management, and ability to influence at the executive level.
• Excellent communication, collaboration, and change management skills.

Preferred Certifications:

• TOGAF, SAFe, AWS/Azure/GCP Architect, PMP or equivalent leadership certifications.

About IGT Solutions:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.