General Manager - Governance

Description

As the General Manager - Governance at Livspace, you will serve as the control anchor for all governance-related practices in your city. You’ll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspace’s governance and compliance standards.

Job Description

• Graduation / Post Graduation
• 6–8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
• Experience working with external partners/vendors in project-based or platform businesses.
• Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
• Strong communication, analytical, and reporting skills with a bias for action.
• Background in real estate, interior design, consumer services, or execution-led businesses preferred.

Roles & Responsibilities

Key Responsibilities

City Governance & SOP Adherence

• Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.
• Conduct routine governance checks to ensure adherence to process frameworks.
• Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

• Monitor and resolve governance risks including financial, operational, or service quality issues.
• Proactively address non-compliance or deviations related to internal stakeholders, such as:
• Design Teams – project delays, scope misalignment, or documentation gaps.
• Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.
• Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.
• Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.
• Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

• Maintain all project, partner, and compliance documentation in audit-ready format.
• Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
• Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

• Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
• Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
• Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

• Prepare city-level compliance reports and governance scorecards for business reviews.
• Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
• Present RCA (Root Cause Analysis) and recommend preventive measures.