Position Summary
Working within Metrics Office Performance & Insights team, this Functional Lead role will support Division aligned insights, building a deep understanding of these groups and acting as a consultative partner on behalf of the Metrics Office.The role has two main focuses. Acting as a key gateway for Operations into the Divisions and Business Units, working closely with senior Operations leaders and leaders in the divisions to provide insights, track shared objectives and highlight initiatives. Secondly, working with senior leaders within Operations to collect, review and analyze key metrics and insights for Quarterly and Monthly Business Reviews.The role requires strong interpersonal and communication skills – working with Operations, Division and Business Unit leaders, our colleagues in Metrics Office and wider Performance Office. This role will be pivotal in the conveying overall operations success with the Divisions, Engineering and Risk!
Responsibilities / Accountabilities
- Creation and ownership of quarterly business review decks, ensuring alignment to key messages for quarter, tracking actions and progress against actions.
- Provide ongoing updates for shared objectives across COO and Divisions where appropriate.
- Cultivate a deep understanding of each COO team objectives, business processes, and capabilities.
- Work closely with the Metrics Office team on Operations specific insight generation, deep dives, product analysis.
- Leading creation and continuous improvement of key Division/Business Unit focused Dashboards
- Deepen the value of our reporting to Business Unit, analyzing multiple sources (operational and performance data, voice of the customer, etc) to (a) understand the drivers of customer experience and (b) recommend potential product/proposition
- Partner with our colleagues in Metrics Office (Analytics & Reporting, Workforce Enablement) to identify the right expertise to support each request & bringing them into the relevant scoping discussions
Qualifications/Capabilities
- Candidate must possess at least a Bachelor's/College Degree, any field.
- Familiarity with analytics, defining Key Performance Incidators/Metric measurements, data analysis and visualization.
- Experience handling and crafting outstanding dashboards an advantage.
- Ability to work proactively, with strong interpersonal skills across all levels of staff.
- Must be self-motivated, resourceful, multifaceted (able to respond to changing priorities) and able to work with minimal direction within a distributed team.
- Excellent verbal and written communication skills.
- Understanding of Customer Proposition & Refinitiv structures.
- Strong Microsoft office knowledge (excel, PowerPoint).
- Must be prepared to work UK/US hours as and when required.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
