FTE Helpdesk Specialist

We are seeking a detail-oriented and highly organized FTE Helpdesk Specialist to support the operational and administrative needs of our full-time engineer (FTE) workforce This role is critical in managing day-to-day FTE logistics, including attendance tracking, timesheet verification, payroll coordination, and escalation handling The ideal candi will also act as a liaison between field engineers and internal teams, including program management, billing, and HR, to ensure streamlined communication and efficient service delivery Key Responsibilities Oversee and manage daily attendance, work schedules, and job assignments of FTEs Ensure accurate and timely submission, review, and processing of timesheets Collaborate with Billing teams to ensure timely and accurate payroll Act as the first point of contact for FTE-related operational escalations and resolve issues promptly Coordinate effectively with internal stakeholders such as program management, billing, and other cross-functional teams to align on operational needs and deliverables Maintain and up records, generate reports, and monitor compliance with internal policies Contribute to continuous process improvements to enhance the efficiency and effectiveness of FTE support operations Track, route, and redirect problems to correct resources Maintain and up the data related to FTE on the Workforce Management portal Job Qualification Graduate/Post Graduate Skillset Required Proficient in MS Office Suite (especially Excel); experience with time-tracking and payroll systems is a plus Strong organizational skills and attention to detail Excellent verbal and written communication skills Ability to multitask and work in a fast-paced, deadline-driven environment