Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Act as a trusted advisor in understanding and analysing client's business and technology problem / vision, conduct current state assessment with stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artifacts and provide meaningful insights / recommendations for future state design.
Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint & journey design, design thinking along with stakeholder management. Should be able to contribute practice development, thought leadership and business development activities.
Must have vertical & Industry Experience in Insurance Contact Centre transformation.
EY
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