Front Office Supervisor

Job Summary:

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring efficient guest check-in and check-out, handling guest concerns, and supervising front office staff. This role plays a key part in delivering a smooth, welcoming, and professional guest experience.

Key Responsibilities:

• Supervise front desk staff, including receptionists, bellboys, and concierge.
• Ensure smooth check-in and check-out procedures.
• Assist guests with queries, complaints, and special requests.
• Monitor and manage room availability and reservations.
• Coordinate with housekeeping, maintenance, and other departments for guest requests and room readiness.
• Handle guest payments, billing, and cash/credit transactions accurately.
• Prepare daily shift reports and handovers for management.
• Train new front office staff and guide the team on standard procedures.
• Ensure all front office operations follow hotel policies and service standards.
• Maintain a professional and friendly atmosphere in the reception area.
• Ensure guest feedback is properly recorded and followed up on.
• Monitor guest satisfaction and take corrective actions when needed.

Requirements:

• Minimum 2–3 years of experience in a front office or customer service role, with at least 1 year in a supervisory position.
• Good communication skills in English; knowledge of other languages (Arabic, Hindi, etc.) is an advantage.
• Proficiency in front office software.
• Well-groomed, polite, and professional attitude.

Preferred Qualifications:

• Diploma or degree in Hotel Management or Hospitality.
• Previous experience in a 3-star or 4-star hotel environment.
• Familiarity with guest satisfaction standards and complaint handling.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Work Location: In person