Front Office Supervisor

As a Guest Receptionist, you will play a crucial role in ensuring a positive and welcoming experience for all guests at our establishment. Your responsibilities will include: - Warmly greeting and welcoming all guests upon arrival - Efficiently handling guest check-in and check-out processes, ensuring accurate billing and record-keeping - Managing guest reservations, both online and in-person, to ensure room availability and accurate bookings - Addressing guest inquiries, requests, and complaints promptly to ensure a high level of guest satisfaction - Answering and directing phone calls, taking messages, or forwarding calls as necessary - Providing information about local attractions, restaurants, and transportation services, and assisting with bookings as part of our concierge services - Allocating rooms to guests based on preferences, availability, and special requests - Maintaining accurate records of guest details, preferences, and special requests in the hotel's management system - Communicating with the housekeeping team to ensure rooms are cleaned and ready for guests - Providing personalized service to VIP guests to ensure their needs are met - Monitoring guest access to ensure safety protocols are followed and reporting any suspicious activity - Accommodating special requests such as arranging room service, wake-up calls, or transportation - Promoting hotel services, such as spa treatments or restaurant reservations, to enhance the guest experience - Managing lost and found items, ensuring they are logged and returned to guests promptly - Being knowledgeable about the hotel's emergency procedures and being prepared to assist in case of an emergency - Working closely with other departments (housekeeping, maintenance, food and beverage) to ensure seamless service - Preparing and submitting daily front office reports, including occupancy rates and guest feedback - Maintaining a polished and professional appearance to set the standard for guest-facing staff Benefits: - Food provided - Health insurance - Leave encashment - Provident Fund Schedule: - Day shift - Morning shift - Rotational shift Yearly bonus Work Location: In person,