Front Office Supervisor

2 years

1 - 2 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Supervise and guide front office staff to ensure smooth operations.
  • Manage check-in, check-out, billing, and reservation processes.
  • Handle guest queries, complaints, and escalations professionally.
  • Ensure proper maintenance of front desk records, registers, and reports.
  • Coordinate with housekeeping, F&B, and other departments for guest requirements.
  • Monitor lobby cleanliness, guest movement, and service standards.
  • Train and mentor new front office team members.
  • Maintain high levels of customer satisfaction and hospitality standards.
  • Manage staff duty roster and ensure adequate shift coverage.
  • Ensure compliance with company policies, procedures, and service protocols.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Paid sick time

Experience:

  • Hotel: 2 years (Required)
  • IDS: 1 year (Required)

Location:

  • Medinipur, West Bengal (Required)

Work Location: In person

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