4 Guest Assistance Jobs

Role Overview: As a Financial Controller at our company, you will be responsible for overseeing the financial activities on a daily basis. You will ensure proper staffing levels, develop and train your team, and maintain a strong connection with key contacts. Additionally, you will focus on enhancing the guest experience, maintaining responsible business practices, and handling financial analysis and budgeting. Key Responsibilities: - Direct and oversee everyday financial activities, ensuring appropriate staffing levels - Develop and train team members, providing coaching and feedback to enhance performance - Ensure compliance with standards and provide necessary tools for efficient work - Recommend HR actions when necessary - Maintain connections with key contacts such as owners, asset managers, and regulatory agencies - Assist guests with requests and complaints, ensuring accurate guest bills - Uphold ethical and legal financial control procedures and systems - Distribute outlook and forecast information to identify cost savings - Minimize waste and reduce slow-moving items - Prepare financial analysis, variance explanations, and recommendations for achieving business goals - Develop and manage hotel and department budgets, financial forecasts, and reporting - Reconcile accounts monthly, oversee credit extension, and manage collection of overdue accounts - Review rates and recommend rate strategy to the General Manager Qualifications Required: - Master's degree or equivalent in Accounting or Finance - 12+ years of experience in hotel accounting or internal audit, with at least one year in a department head role - Fluent English language proficiency Additional Company Details: At our company, we prioritize True Hospitality by caring for people and creating genuine connections with guests. Our core service skills include True Attitude, True Confidence, True Listening, and True Responsiveness. We value creating great experiences, doing the right thing, and understanding people at a deeper level. Joining our team means becoming part of the global IHG family, where trust, support, and a commitment to excellence are key values. We offer a competitive salary, benefits, room discounts, and comprehensive training opportunities. If you believe you have the potential to excel in this role, we encourage you to apply and start your journey with us today.,

As a Guest Receptionist, your primary responsibility is to warmly greet and welcome all guests upon their arrival at the hotel. You will efficiently handle the check-in and check-out processes, ensuring accurate billing and record-keeping. Managing guest reservations, both online and in-person, will be crucial to ensure room availability and accurate bookings. Your role will also involve addressing guest inquiries, requests, and complaints promptly to maintain a high level of guest satisfaction. Answering and directing phone calls, as well as providing information about local attractions, restaurants, and transportation services, are part of your daily tasks. Allocating rooms to guests based on preferences, availability, and special requests, and maintaining accurate guest records in the hotel's management system will be essential. You will collaborate closely with the housekeeping team to ensure rooms are cleaned and ready for guests and provide personalized service to VIP guests. In addition, you will monitor guest access to ensure safety protocols are followed and handle any special requests, such as arranging room service or transportation. Promoting hotel services to enhance the guest experience and managing lost and found items will also be part of your responsibilities. Being knowledgeable about the hotel's emergency procedures and working closely with other departments to ensure seamless service delivery are vital aspects of the role. You will be required to prepare and submit daily front office reports and maintain a polished and professional appearance at all times. This is a full-time, permanent position with benefits such as food provided, health insurance, leave encashment, and provident fund. The work schedule includes day shifts, morning shifts, and rotational shifts, with a yearly bonus. The work location is in person, requiring your physical presence at the hotel.,

As an Arcade Game Attendant, you will be responsible for creating and maintaining a fun and safe environment for guests at an arcade or entertainment facility. Your duties will include operating and maintaining games, assisting guests with game play and troubleshooting any issues that may arise. It will be your responsibility to ensure that the facility is clean and welcoming at all times. This is a full-time, permanent position that offers benefits such as provided food, paid time off, and quarterly bonuses. The work location for this role is in person, where you will interact with guests and ensure they have an enjoyable experience at the arcade. If you are someone who enjoys working in a dynamic and interactive environment, this role as an Arcade Game Attendant may be the perfect fit for you. Join our team and help create memorable experiences for our guests while maintaining a safe and enjoyable atmosphere.,

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (eg, small print). Visually inspect tools, equipment, or machines (eg, to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (eg, run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None