Guest Service Associate Food & Beverage

F&B Guest Service Associate is responsible for delivering high-quality food and beverage service to guests in the assigned dining outlet (restaurant, bar, or banquet area). This role ensures accurate order execution, maximizes sales opportunities, and guarantees a positive, memorable dining experience.

Responsibilities

• Guest Service:

  Provide a warm welcome, seat guests, present menus, accurately take and relay

  food and beverage orders

  to the kitchen/bar, and serve items promptly and courteously.

• Product Knowledge:

  Maintain detailed knowledge of all menu offerings, ingredients, preparation methods, and available

  beverage selections

  to confidently answer guest questions and make informed recommendations.

• Table Maintenance:

  Ensure all tables are correctly set before service, promptly clear used dishes, and

  reset tables

  quickly and hygienically for the next seating.

• Order & Billing:

  Process guest checks accurately, handle various payment methods (cash, credit cards), and ensure all transactions are correctly posted to the

  Point of Sale (POS) system

  .

• Revenue Generation:

  Proactively identify opportunities to

  upsell

  special items, promotions, and premium beverages to maximize revenue per guest.

• Hygiene & Safety:

  Adhere strictly to all

  food safety and sanitation standards (HACCP)

  and maintain a clean, organized, and safe service station.