Front Office Supervisor

As a Guest Receptionist, your primary responsibility is to warmly greet and welcome all guests upon their arrival at the hotel. You will efficiently handle the check-in and check-out processes, ensuring accurate billing and record-keeping. Managing guest reservations, both online and in-person, will be crucial to ensure room availability and accurate bookings. Your role will also involve addressing guest inquiries, requests, and complaints promptly to maintain a high level of guest satisfaction. Answering and directing phone calls, as well as providing information about local attractions, restaurants, and transportation services, are part of your daily tasks. Allocating rooms to guests based on preferences, availability, and special requests, and maintaining accurate guest records in the hotel's management system will be essential. You will collaborate closely with the housekeeping team to ensure rooms are cleaned and ready for guests and provide personalized service to VIP guests. In addition, you will monitor guest access to ensure safety protocols are followed and handle any special requests, such as arranging room service or transportation. Promoting hotel services to enhance the guest experience and managing lost and found items will also be part of your responsibilities. Being knowledgeable about the hotel's emergency procedures and working closely with other departments to ensure seamless service delivery are vital aspects of the role. You will be required to prepare and submit daily front office reports and maintain a polished and professional appearance at all times. This is a full-time, permanent position with benefits such as food provided, health insurance, leave encashment, and provident fund. The work schedule includes day shifts, morning shifts, and rotational shifts, with a yearly bonus. The work location is in person, requiring your physical presence at the hotel.,