Position Summary: The Front Office Supervisor plays a key leadership role in ensuring the smooth operation of the hotel's front desk. This position is responsible for supervising daily activities, maintaining guest service standards, and supporting front office staff to deliver an exceptional guest experience. The ideal candidate is a hands-on leader with excellent communication and problem-solving skills. Key Responsibilities: Supervise front desk operations, including check-in/check-out, reservations, and guest services. Ensure all guest interactions are handled in a professional, courteous, and efficient manner. Train, coach, and support front desk staff to uphold brand standards and deliver excellent service. Handle guest complaints and resolve issues promptly, escalating as necessary. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Monitor daily shift operations and ensure adherence to hotel policies and procedures. Assist with staff scheduling, timekeeping, and performance evaluations. Maintain accurate records of guest information, billing, and reports. Promote upselling of rooms and hotel services to maximize revenue. Qualifications: High school diploma or equivalent required; a degree in Hospitality Management is a plus. Minimum 2 years of experience in a front office or guest service role; supervisory experience preferred. Strong interpersonal, organizational, and leadership skills. Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Job Summary: We are seeking a courteous, professional, and well-presented Front Office Associate to join our hotel team. As the first point of contact for guests, you will play a vital role in creating a welcoming and positive experience for all visitors. Your responsibilities will include handling check-ins and check-outs, managing reservations, answering guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience. Key Responsibilities: Greet guests with a warm and professional demeanor upon arrival and departure. Perform check-in and check-out procedures efficiently and accurately. Manage guest reservations via phone, email, or online booking platforms. Handle guest inquiries, concerns, and complaints in a timely and courteous manner. Maintain up-to-date knowledge of hotel services, promotions, and local attractions. Process payments and maintain accurate records using the property management system. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. Maintain cleanliness and organization of the front desk and lobby area. Uphold the hotel’s policies, procedures, and standards at all times. Ensure guest satisfaction and contribute to a high standard of customer service. Requirements: Prior experience in front desk or customer service roles, preferably in the hotel industry. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Professional appearance and attitude. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Job Summary: We are seeking a courteous, professional, and well-presented Front Office Associate to join our hotel team. As the first point of contact for guests, you will play a vital role in creating a welcoming and positive experience for all visitors. Your responsibilities will include handling check-ins and check-outs, managing reservations, answering guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience. Key Responsibilities: Greet guests with a warm and professional demeanor upon arrival and departure. Perform check-in and check-out procedures efficiently and accurately. Manage guest reservations via phone, email, or online booking platforms. Handle guest inquiries, concerns, and complaints in a timely and courteous manner. Maintain up-to-date knowledge of hotel services, promotions, and local attractions. Process payments and maintain accurate records using the property management system. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. Maintain cleanliness and organization of the front desk and lobby area. Uphold the hotel’s policies, procedures, and standards at all times. Ensure guest satisfaction and contribute to a high standard of customer service. Requirements: Prior experience in front desk or customer service roles, preferably in the hotel industry. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Professional appearance and attitude. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
Position Summary: The Front Office Supervisor plays a key leadership role in ensuring the smooth operation of the hotel's front desk. This position is responsible for supervising daily activities, maintaining guest service standards, and supporting front office staff to deliver an exceptional guest experience. The ideal candidate is a hands-on leader with excellent communication and problem-solving skills. Key Responsibilities: Supervise front desk operations, including check-in/check-out, reservations, and guest services. Ensure all guest interactions are handled in a professional, courteous, and efficient manner. Train, coach, and support front desk staff to uphold brand standards and deliver excellent service. Handle guest complaints and resolve issues promptly, escalating as necessary. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Monitor daily shift operations and ensure adherence to hotel policies and procedures. Assist with staff scheduling, timekeeping, and performance evaluations. Maintain accurate records of guest information, billing, and reports. Promote upselling of rooms and hotel services to maximize revenue. Qualifications: High school diploma or equivalent required; a degree in Hospitality Management is a plus. Minimum 2 years of experience in a front office or guest service role; supervisory experience preferred. Strong interpersonal, organizational, and leadership skills. Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Schedule: Day shift Language: Hindi (Preferred) English (Preferred) Work Location: In person
A Food and Beverage (F&B) Manager oversees all food and drink operations in a hospitality setting, including menu planning, staff management, and inventory control, ensuring high quality, profitability, and adherence to safety standards. Key responsibilities involve managing finances and budgets, developing menus, purchasing supplies, training and scheduling staff, maintaining high customer service, and ensuring compliance with health and safety regulations. Job Type: Full-time Pay: From ₹50,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Leave encashment Paid sick time Provident Fund Work Location: In person
As the Chief Security Officer of Best Western Plus Mohali, you will be the senior leader responsible for overseeing all aspects of physical security, safety, loss prevention and emergency response within the hotel. You will ensure the wellbeing of guests, employees, contractors, visitors and the hotel assets while maintaining world-class hospitality standard Job Types: Full-time, Permanent Pay: ₹11,328.14 - ₹38,431.91 per month Work Location: In person
As the Chief Security Officer of Best Western Plus Mohali, you will be the senior leader responsible for overseeing all aspects of physical security, safety, loss prevention and emergency response within the hotel. You will ensure the wellbeing of guests, employees, contractors, visitors and the hotel assets while maintaining world-class hospitality standard Job Types: Full-time, Permanent Pay: ₹11,328.14 - ₹38,431.91 per month Work Location: In person
You will be the senior leader responsible for overseeing all aspects of physical security, safety, loss prevention, and emergency response within the hotel. Your primary role will be to ensure the wellbeing of guests, employees, contractors, visitors, and the hotel assets while maintaining world-class hospitality standards. **Key Responsibilities:** - Oversee all physical security measures within the hotel premises - Implement and maintain safety protocols to ensure a secure environment for guests and staff - Develop and execute strategies for loss prevention and risk management - Lead emergency response efforts and ensure proper protocols are in place - Collaborate with relevant stakeholders to address security concerns and implement effective solutions **Qualifications Required:** - Proven experience in a leadership role within the security or hospitality industry - In-depth knowledge of security protocols and best practices - Strong communication and interpersonal skills - Ability to make quick decisions in high-pressure situations - Relevant certifications or training in security management Please note that this job is full-time and permanent, with the work location being in person.,
We are looking for passionate and detail-oriented Housekeeping Room Attendants / Associates to join our dynamic team. The role involves ensuring that guest rooms and public areas are maintained in perfect condition, reflecting the brand’s quality standards. Location: Best Western Plus, Phase 8-A, Sector 75, Mohali, Punjab Employment Type: Full-time How to Apply Interested candidates can apply through Indeed or email their resume to: [email protected] Contact: +91 9815133376 Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid time off Provident Fund Work Location: In person
We are looking for passionate and detail-oriented Housekeeping Room Attendants / Associates to join our dynamic team. The role involves ensuring that guest rooms and public areas are maintained in perfect condition, reflecting the brand’s quality standards. Location: Best Western Plus, Phase 8-A, Sector 75, Mohali, Punjab Employment Type: Full-time How to Apply Interested candidates can apply through Indeed or email their resume to: hr@bwplusmohali.in Contact: +91 9815133376 Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid time off Provident Fund Work Location: In person
We are looking for passionate and detail-oriented Housekeeping Room Attendants / Associates to join our dynamic team. The role involves ensuring that guest rooms and public areas are maintained in perfect condition, reflecting the brand’s quality standards. Location: Best Western Plus, Phase 8-A, Sector 75, Mohali, Punjab Employment Type: Full-time How to Apply Interested candidates can apply through Indeed or email their resume to: hr@bwplusmohali.in Contact: +91 9815133376 Job Types: Full-time, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid time off Provident Fund Work Location: In person
The Food & Beverage Associate is responsible for delivering exceptional guest experiences in the restaurant, banquets, and room service areas. The role involves serving food and beverages efficiently, maintaining service standards, and ensuring a warm, professional, and hospitable environment for all guests. Job Types: Full-time, Permanent Pay: ₹10,312.03 - ₹16,450.17 per month Benefits: Food provided Health insurance Internet reimbursement Life insurance Paid sick time Provident Fund Work Location: In person
The Food & Beverage Associate is responsible for delivering exceptional guest experiences in the restaurant, banquets, and room service areas. The role involves serving food and beverages efficiently, maintaining service standards, and ensuring a warm, professional, and hospitable environment for all guests. Job Types: Full-time, Permanent Pay: ₹10,312.03 - ₹16,450.17 per month Benefits: Food provided Health insurance Internet reimbursement Life insurance Paid sick time Provident Fund Work Location: In person