Front Office Associate

Job Summary:

We are seeking a courteous, professional, and well-presented Front Office Associate to join our hotel team. As the first point of contact for guests, you will play a vital role in creating a welcoming and positive experience for all visitors. Your responsibilities will include handling check-ins and check-outs, managing reservations, answering guest inquiries, and coordinating with other hotel departments to ensure a seamless guest experience.

Key Responsibilities:

• Greet guests with a warm and professional demeanor upon arrival and departure.
• Perform check-in and check-out procedures efficiently and accurately.
• Manage guest reservations via phone, email, or online booking platforms.
• Handle guest inquiries, concerns, and complaints in a timely and courteous manner.
• Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
• Process payments and maintain accurate records using the property management system.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Maintain cleanliness and organization of the front desk and lobby area.
• Uphold the hotel’s policies, procedures, and standards at all times.
• Ensure guest satisfaction and contribute to a high standard of customer service.

Requirements:

• Prior experience in front desk or customer service roles, preferably in the hotel industry.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Schedule:

• Day shift

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person