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1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
You will be responsible for supporting the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. Your main focus will be on working with employees to clean and maintain guestrooms and public spaces. It will be essential for you to complete inspections and hold individuals accountable for any necessary corrective actions. Additionally, you will play a key role in ensuring guest and employee satisfaction while also maintaining the operating budget effectively. To be successful in this role, you should possess a high school diploma or GED, along with at least 1 year of experience in the housekeeping or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will also be considered, even with no work experience. Your core work activities will revolve around managing Housekeeping operations and budgets. This will include ensuring that your knowledge and understanding of OSHA regulations are up to date, overseeing all lost and found procedures, and maintaining adequate supplies through inventory management. You will be responsible for communicating guest room status to the Front Desk promptly, collaborating effectively with the Engineering department for guest room maintenance needs, and complying with loss prevention policies and procedures. In addition, you will supervise an effective inspection program for all guestrooms and public spaces, manage linen inventory and guest supplies, and assist in ordering supplies as needed. It will be crucial for you to provide feedback to employees on their service behaviors and continuously strive to enhance service performance. Handling guest problems and complaints, reviewing comment cards and guest satisfaction results, and setting a positive example for guest relations will also be part of your responsibilities. At Marriott International, we are committed to fostering an inclusive environment where the diverse backgrounds and experiences of our associates are valued and celebrated. We are dedicated to being an equal opportunity employer and promote non-discrimination on any protected basis, including disability, veteran status, or other applicable laws.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
kota, rajasthan
On-site
You will also be responsible for cooperating, coordinating, and communicating with other departments to ensure a good customer experience. This includes taking customer feedback after every service request or complaint, and sharing the feedback points with the team for the improvement of services. Maintaining a hospitality outlook and always presenting yourself in a presentable manner. Taking ownership of the requests or complaints and ensuring they are handled effectively within the defined Turnaround Time (TAT). Conducting daily rounds of the premises and reporting any lapses or observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client or management. Responding to emergency situations as per company policies and contacting the proper authorities when needed. Being familiar with lost and found procedures and following them accordingly. Nominating and attending training programs at the site or JLL office. Addressing concerns through daily checking of emails for priority requests. Receiving calls and emails from clients, ensuring closure of complaints by proper communication to stakeholders. Assisting in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc. Updating the handover/takeover register before the end of the shift for all completed or pending tasks. Managing and participating in events, overseeing general maintenance, and handling guest interactions effectively.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
kochi, kerala
On-site
As a Guest Receptionist, your primary responsibility is to warmly greet and welcome all guests upon their arrival at the hotel. You will efficiently handle the check-in and check-out processes, ensuring accurate billing and record-keeping. Managing guest reservations, both online and in-person, will be crucial to ensure room availability and accurate bookings. Your role will also involve addressing guest inquiries, requests, and complaints promptly to maintain a high level of guest satisfaction. Answering and directing phone calls, as well as providing information about local attractions, restaurants, and transportation services, are part of your daily tasks. Allocating rooms to guests based on preferences, availability, and special requests, and maintaining accurate guest records in the hotel's management system will be essential. You will collaborate closely with the housekeeping team to ensure rooms are cleaned and ready for guests and provide personalized service to VIP guests. In addition, you will monitor guest access to ensure safety protocols are followed and handle any special requests, such as arranging room service or transportation. Promoting hotel services to enhance the guest experience and managing lost and found items will also be part of your responsibilities. Being knowledgeable about the hotel's emergency procedures and working closely with other departments to ensure seamless service delivery are vital aspects of the role. You will be required to prepare and submit daily front office reports and maintain a polished and professional appearance at all times. This is a full-time, permanent position with benefits such as food provided, health insurance, leave encashment, and provident fund. The work schedule includes day shifts, morning shifts, and rotational shifts, with a yearly bonus. The work location is in person, requiring your physical presence at the hotel.,
Posted 2 weeks ago
0.0 - 4.0 years
0 Lacs
delhi
On-site
As an intern at our company, your day-to-day responsibilities will include performing room cleaning as per standards, ensuring guest supplies replenishment regularly and on guest request, efficiently handling guest requests and resolving issues promptly, strictly adhering to all safety standards during operations, reporting and recording all lost and found articles, ensuring compliance with all unit and campus policies at all times, and providing turndown services for the guest room. We are a provider of all things required to run an efficient, aesthetic, well-stocked, successful office. We aim to help you create the best work environment for you and your co-workers because we understand the importance of the physical setting in inspiring good work. Our company provides all the products and services you require for your office.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
delhi
On-site
You will also be responsible for cooperating, coordinating, and communicating with other departments to ensure a good customer experience. This includes taking customer feedback after every service request or complaint and sharing feedback points with the team for service improvement. It is important to maintain a hospitality outlook and always appear presentable. As part of your responsibilities, you will be expected to take ownership of requests or complaints and ensure they are handled effectively within the Turnaround Time (TAT). Daily rounds of the premises should be conducted, and any lapses or observations should be reported to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client or management is also essential. In the event of emergency situations (as per JLL policies), you will need to respond promptly and contact the proper authorities as required. Familiarity with lost and found procedures is necessary. Nominating and attending training programs at the site or JLL office is part of the role. Addressing concerns by checking mails for priority requests daily, receiving calls and emails from clients, and ensuring closure of complaints through proper communication with stakeholders are key responsibilities. Additionally, assisting in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc., is expected. Before the end of the shift, updating the handover/takeover register for all completed or pending tasks is important. Managing and participating in events, overseeing general maintenance, and handling guests are also part of the role.,
Posted 1 month ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
The position of Entry Level Management in Housekeeping, Recreation/Health Club, and Laundry involves supporting day-to-day activities, working with employees to clean and maintain guestrooms and public spaces. You will be responsible for completing inspections, ensuring corrective actions are taken, and contributing to guest and employee satisfaction within the operating budget. To qualify for this role, you should have a high school diploma or GED with at least 1 year of experience in housekeeping or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university is accepted with no work experience required. Your core responsibilities will include managing housekeeping operations and budgets. This involves staying updated on OSHA regulations, overseeing lost and found procedures, preparing work assignments, managing supplies, communicating guest room status effectively, and collaborating with the Engineering department for maintenance needs. You will also be responsible for supervising an inspection program, managing inventory, and ensuring all employees have necessary supplies and equipment. Additionally, providing exceptional customer service is crucial in this role. You will handle guest problems and complaints, review guest satisfaction results, and set a positive example for guest relations. Continuous feedback and improvement in service performance are key aspects of this position. Marriott International is an equal opportunity employer that values diversity and inclusion. We celebrate the unique backgrounds and experiences of our associates and are committed to non-discrimination on any protected basis. Join us in creating an environment where all are welcomed and provided access to opportunities.,
Posted 1 month ago
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