21 Guest Reception Jobs

Front Desk Manager supports the Front Office Manager in overseeing all daily operations of the Front Desk, Guest Relations, and Bell Desk. This leadership role is crucial for maintaining service quality, managing staff performance, driving revenue strategies, and ensuring the smooth running of all guest arrival and departure processes. Responsibilities Shift Management & Supervision: Assume full responsibility for the Front Office operation during assigned shifts, ensuring all staff adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Service Excellence: Conduct frequent floor checks and use the Property Management System (PMS) to ensure accurate room s...

Front Office Executive is responsible for leading a seamless guest experience, managing daily reception operations, and supervising the Front Office Associates. This role ensures high service quality, resolves complex guest issues, and maximizes revenue opportunities at the desk. Responsibilities Supervision & Shift Management: Oversee and supervise the daily shift operations of the Front Desk, ensuring associates adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Guest Conflict Resolution: Handle and efficiently resolve all elevated guest complaints and complex issues (e.g., billing disputes, reservation errors) while maintaining guest satisfaction. ...

Front Office Associate is the primary point of contact for guests, responsible for providing exceptional service from arrival to departure. This role manages all check-in/check-out processes, handles guest inquiries, and ensures a professional and welcoming hotel experience. Responsibilities Guest Service: Provide efficient and friendly service, handling guest check-in, check-out , room changes, and key issuance accurately and promptly. Communication: Answer multi-line phones, respond to emails, and address all guest requests, inquiries, and complaints with professionalism and diplomacy. Cash & Billing: Process guest payments, handle cash, post charges, and resolve basic billing disputes acc...

Front Office Executive is responsible for leading a seamless guest experience, managing daily reception operations, and supervising the Front Office Associates. This role ensures high service quality, resolves complex guest issues, and maximizes revenue opportunities at the desk. Responsibilities Supervision & Shift Management: Oversee and supervise the daily shift operations of the Front Desk, ensuring associates adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Guest Conflict Resolution: Handle and efficiently resolve all elevated guest complaints and complex issues (e.g., billing disputes, reservation errors) while maintaining guest satisfaction. ...

Front Office Executive is responsible for leading a seamless guest experience, managing daily reception operations, and supervising the Front Office Associates. This role ensures high service quality, resolves complex guest issues, and maximizes revenue opportunities at the desk. Responsibilities Supervision & Shift Management: Oversee and supervise the daily shift operations of the Front Desk, ensuring associates adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Guest Conflict Resolution: Handle and efficiently resolve all elevated guest complaints and complex issues (e.g., billing disputes, reservation errors) while maintaining guest satisfaction. ...

Housekeeping Desk Attendant is the central communication hub for the entire Housekeeping department. This role is responsible for coordinating all internal communication, managing room status updates, logging guest requests, and ensuring the efficient deployment of staff. Responsibilities Communication Hub: Answer all incoming calls to the Housekeeping office promptly and professionally, acting as the primary point of contact for guests, Front Office, Engineering, and Housekeeping staff. Request Logging & Dispatch: Accurately log and prioritize all guest requests (e.g., extra towels, amenities, maintenance) into the Property Management System (PMS) or tracking software, and efficiently dispa...

Front Desk & Concierge Associate is the primary hospitality ambassador, responsible for managing efficient guest arrivals/departures, providing seamless check-in/check-out services, and delivering comprehensive concierge assistance to enhance the overall guest experience. Responsibilities Arrival & Departure: Handle all guest check-in, check-out, room changes, and key management efficiently and accurately using the Property Management System (PMS) . Concierge Service: Act as the expert resource for guests, coordinating and booking reservations for dining, transportation, tours, theatre tickets, and personalized local experiences. Information & Communication: Answer high-volume phone calls, e...

Front Office Associate is the primary point of contact for guests, responsible for providing exceptional service from arrival to departure. This role manages all check-in/check-out processes, handles guest inquiries, and ensures a professional and welcoming hotel experience. Responsibilities Guest Service: Provide efficient and friendly service, handling guest check-in, check-out, room changes, and key issuance accurately and promptly. Communication: Answer multi-line phones, respond to emails, and address all guest requests, inquiries, and complaints with professionalism and diplomacy. Cash & Billing: Process guest payments, handle cash, post charges, and resolve basic billing disputes accu...

As a Guest Receptionist, you will play a crucial role in ensuring a positive and welcoming experience for all guests at our establishment. Your responsibilities will include: - Warmly greeting and welcoming all guests upon arrival - Efficiently handling guest check-in and check-out processes, ensuring accurate billing and record-keeping - Managing guest reservations, both online and in-person, to ensure room availability and accurate bookings - Addressing guest inquiries, requests, and complaints promptly to ensure a high level of guest satisfaction - Answering and directing phone calls, taking messages, or forwarding calls as necessary - Providing information about local attractions, restau...

As a Front Desk Executive, you will be responsible for managing front desk operations to ensure a smooth and welcoming experience for all visitors. Your key responsibilities will include: - Managing guest reception and visitor management with a high level of professionalism. - Handling incoming calls, emails, and inquiries promptly and effectively. - Maintaining visitor logs, appointment schedules, and meeting rooms for efficient coordination. - Coordinating with internal departments to ensure seamless office operations. - Ensuring the tidiness and organization of the reception area at all times. - Managing courier services, mail distribution, and document filing accurately. - Assisting with...

Front Office Executive is responsible for leading a seamless guest experience, managing daily reception operations, and supervising the Front Office Associates. This role ensures high service quality, resolves complex guest issues, and maximizes revenue opportunities at the desk. Responsibilities Supervision & Shift Management: Oversee and supervise the daily shift operations of the Front Desk, ensuring associates adhere to service standards, grooming guidelines, and standard operating procedures (SOPs). Guest Conflict Resolution: Handle and efficiently resolve all elevated guest complaints and complex issues (e.g., billing disputes, reservation errors) while maintaining guest satisfaction. ...

As an experienced Front Desk Officer located in Padivattom, Ernakulam, you will be responsible for managing front office operations, including guest reception, visitor management, and phone/email handling. Your key responsibilities will include: - Handling domestic and international flight bookings and travel arrangements for officials - Coordinating with airlines, travel agents, and portals for efficient ticketing and itinerary management - Providing courteous and professional customer service at the front desk - Supporting administrative tasks - Assisting other departments when needed To excel in this role, you should have: - Prior experience in ticket booking for higher officials, with GD...

As an Experienced Front Desk Receptionist at Hotel The Raghavas in Ayodhya, you will play a crucial role in providing exceptional service to our guests while maintaining a welcoming atmosphere. Your responsibilities will include: - Welcome and check in guests with a warm and friendly demeanor. - Manage guest inquiries and concerns efficiently and professionally. - Utilize channel manager and OTA platforms to oversee bookings and reservations. - Ensure accuracy of guest information and reservation details. - Coordinate with housekeeping and maintenance to prepare for guest arrivals. - Assist in creating and managing social media advertising campaigns to enhance visibility and attract guests. ...

Welcome & Greet Guest, Check -in, Check-out, Handle inquiries & requests etc.Responsibilities: Guest Reception and Assistance: Welcome and greet guests and clients in a warm and professional manner. Provide information and assistance to guests regarding services, facilities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally. Check-in and Check-out Procedures: Manage the check-in and check-out processes efficiently and accurately. Verify guest information and process payments. Issue and manage room keys or access cards. Inquiry and Request Handling: Respond to phone calls, emails, and in-person inquiries. Handle guest requests for services, ...

Welcome guests warmly and seat them efficiently. Manage waitlist and provide accurate wait times. Answer phones and take reservations Maintain a clean host stand. Assist servers when needed (e.g., refilling water). Answer basic menu questions.

Key Responsibilities: Guest Reception: Welcome guests warmly and escort them to their seats. Reservations Management: Handle table reservations and ensure efficient seating arrangements. Customer Assistance: Provide menu recommendations and answer any queries regarding the restaurants offerings. Coordination: Work closely with servers and kitchen staff to ensure smooth operations. Ambiance Management: Maintain a pleasant and inviting atmosphere in the dining area. Table Setup: Arrange and clean tables before and after each service. Food & Beverage Service: Assist in serving food and beverages to guests. Inventory Management: Ensure adequate stock of cutlery, plates, and glassware. Hygiene & ...

You will be responsible for managing front desk operations, which includes guest reception and visitor management. This will involve handling incoming calls, emails, and inquiries with professionalism. Additionally, you will be in charge of maintaining visitor logs, appointment schedules, and meeting rooms. Coordination with internal departments will be essential for ensuring seamless office operations. It will be your duty to keep the reception area tidy and organized. Your tasks will also include managing courier services, distributing mail, and filing documents. Administrative duties such as data entry, printing, and monitoring office supplies will be part of your responsibilities. Provid...

As a Guest Receptionist, your primary responsibility is to warmly greet and welcome all guests upon their arrival at the hotel. You will efficiently handle the check-in and check-out processes, ensuring accurate billing and record-keeping. Managing guest reservations, both online and in-person, will be crucial to ensure room availability and accurate bookings. Your role will also involve addressing guest inquiries, requests, and complaints promptly to maintain a high level of guest satisfaction. Answering and directing phone calls, as well as providing information about local attractions, restaurants, and transportation services, are part of your daily tasks. Allocating rooms to guests based...

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Hostess is responsible to assist with receiving guests in the hotel's restaurants, manages the inventory of the outlet, and assists the service staff whenever necessary. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 year work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Key Responsibilities: Guest Reception: Welcome guests warmly and escort them to their seats. Reservations Management: Handle table reservations and ensure efficient seating arrangements. Customer Assistance: Provide menu recommendations and answer any queries regarding the restaurants offerings. Coordination: Work closely with servers and kitchen staff to ensure smooth operations. Ambiance Management: Maintain a pleasant and inviting atmosphere in the dining area. Table Setup: Arrange and clean tables before and after each service. Food & Beverage Service: Assist in serving food and beverages to guests. Inventory Management: Ensure adequate stock of cutlery, plates, and glassware. Hygiene & ...

Welcome & Greet Guest, Check -in, Check-out, Handle inquiries & requests etc.Responsibilities: Guest Reception and Assistance: Welcome and greet guests and clients in a warm and professional manner. Provide information and assistance to guests regarding services, facilities, and local attractions. Address and resolve guest inquiries and complaints promptly and professionally. Check-in and Check-out Procedures: Manage the check-in and check-out processes efficiently and accurately. Verify guest information and process payments. Issue and manage room keys or access cards. Inquiry and Request Handling: Respond to phone calls, emails, and in-person inquiries. Handle guest requests for services, ...