Front Office Manager_Resort

Job Title:

Position Overview

Front Office Manager

Key Responsibilities

• Lead and oversee all front office operations, including Reception, Concierge, Bell Desk, and Lobby Management
• Ensure smooth and efficient check-in and check-out processes, delivering a welcoming guest experience
• Manage and resolve guest complaints promptly and with professionalism
• Supervise, train, and motivate front office staff to maintain high performance standards
• Collaborate closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure seamless operations
• Maintain accurate room inventory and coordinate with Reservations for optimal room allocation
• Prepare and present comprehensive daily reports on occupancy, arrivals, departures, and guest feedback
• Ensure front office areas are impeccably maintained, well-staffed, and guest-friendly
• Uphold high levels of guest satisfaction and handle service recovery with tact and efficiency
• Oversee cash handling, billing, and POS transactions to maintain financial accuracy and integrity

Candidate Profile

• Minimum 5 years’ experience in front office management at 4/5-star hotels or resorts
• Proven leadership skills with excellent communication and problem-solving abilities
• Proficient in leading hotel PMS systems such as IDS, Opera, and eZee
• Warm, approachable personality with a strong guest service orientation
• Ability to manage peak season guest volumes efficiently
• Flexibility and willingness to relocate or reside in Karjat

Benefits & Perks

• Comfortable accommodation and meals provided on-site
• Clear career growth opportunities within the Pushpam Hospitality group
• Employee welfare programs and initiatives