Roles and responsibilities - Team Leader – Supervises, trains, and motivates housekeeping staff to maintain high standards. Quality Controller – Ensures cleanliness, hygiene, and presentation meet hotel standards. Coordinator – Acts as a bridge between housekeeping staff, front office, and maintenance. Inspector – Regularly inspects rooms, public areas, and back-of-house spaces. Trainer & Mentor – Provides on-the-job training and guidance for new and existing staff. Problem Solver – Handles guest complaints, resolves issues, and ensures guest satisfaction. Planner – Manages schedules, duty rosters, and ensures adequate staffing. Responsibilities of a Housekeeping Supervisor Guest Room & Public Area Management Inspect guest rooms, corridors, lobbies, and restrooms for cleanliness and upkeep. Ensure proper room setup as per hotel standards (amenities, linen, supplies). Monitor timely completion of room cleaning for check-in/check-out. Staff Supervision & Training Assign daily tasks and areas of responsibility to room attendants and cleaners. Conduct briefings to communicate priorities and updates. Train staff on cleaning techniques, equipment handling, hygiene, and safety standards. Monitor staff performance and provide feedback. Inventory & Supplies Check and maintain adequate stock of cleaning materials, toiletries, linen, and guest supplies. Ensure proper usage, storage, and minimal wastage of supplies. Report shortages or request replenishment in time. Coordination & Reporting Coordinate with front office for room status (vacant, occupied, out-of-order). Report maintenance issues (AC, plumbing, electrical, furniture) to engineering. Maintain housekeeping logs, checklists, and inspection reports. Prepare shift handovers and daily reports for the Housekeeping Manager. Health, Safety & Hygiene Ensure compliance with hygiene, sanitation, and safety protocols. Supervise safe handling of chemicals and cleaning equipment. Conduct regular pest control checks and follow-ups. Guest Interaction & Satisfaction Respond quickly to guest requests (extra towels, laundry pick-up, etc.). Handle guest complaints tactfully and escalate if necessary. Maintain a courteous and professional approach at all times. ✅ In short: A Housekeeping Supervisor ensures smooth housekeeping operations by leading the team, maintaining cleanliness standards, managing supplies, coordinating with other departments, and ensuring guest satisfaction.
Key Responsibilities of an F&B Trainee Captain 1. Guest Service & Satisfaction Greet and assist guests, ensuring personalized and professional service. Take and serve orders accurately, ensuring timely delivery of food and beverages. Handle guest queries and complaints politely, escalating when necessary. Ensure guest preferences (dietary restrictions, repeat requests) are noted and fulfilled. 2. Supervisory Support Assist the F&B Captain in supervising service staff (waiters, stewards, bartenders). Help in assigning tables/sections to servers. Monitor service flow and ensure smooth coordination between kitchen and service team. Conduct floor checks during service to maintain standards. 3. Training & Development Learn standard operating procedures (SOPs) for restaurant and banquet service. Support in training new stewards/trainees in service etiquette and sequence of service. Attend daily briefings to understand menu specials, promotions, and event requirements. 4. Operational Duties Ensure tables are set up as per service standards. Check cleanliness, ambiance, and readiness of dining areas before service. Supervise mise-en-place (cutlery, crockery, glassware, condiments, etc.). Coordinate with kitchen staff and bar for smooth food and drink service. Assist in billing and cash handling if required. 5. Inventory & Stock Management Monitor usage of cutlery, crockery, glassware, and linens. Assist in maintaining par stock levels of service equipment and supplies. Report shortages or breakages to the Captain/Manager. 6. Safety & Hygiene Ensure compliance with food safety, hygiene, and sanitation standards. Monitor safe handling of food and beverages. Report hazards or accidents immediately to superiors. 7. Learning & Career Development Observe senior captains and managers to learn leadership and operational skills. Rotate across different F&B outlets (banquets, fine dining, coffee shop, bar) as part of training. Develop communication, upselling, and conflict-handling skills. ✅ In short: An F&B Trainee Captain bridges the gap between service staff and management, learning supervisory duties while ensuring smooth guest service, maintaining high standards, and assisting in staff coordination and training.
Role of a Front Office Associate (FOA)The Front Office Associate is the first point of contact for guests at a hotel or resort. They ensure a warm welcome, smooth check-in/check-out, and high-quality guest service, representing the brand and enhancing guest satisfaction. Key Responsibilities1. Guest Reception & Services· Welcome and greet guests warmly at the reception. · Handle guest check-ins and check-outs efficiently. · Manage guest room assignments and reservations accurately. · Provide information about hotel facilities, services, and local attractions. · Respond promptly to guest inquiries, requests, and complaints. 2. Reservations & Front Desk Operations· Handle reservations via phone, email, or online booking systems. · Maintain accurate records of room availability and bookings. · Coordinate with housekeeping to ensure rooms are ready for guests. · Update guest profiles and manage billing or payment processes. 3. Communication & Coordination· Act as a communication link between guests and other hotel departments (housekeeping, F&B, maintenance, concierge). · Relay guest requests and special requirements to appropriate departments. · Assist in coordinating group bookings, events, or VIP guest arrangements. 4. Billing & Financial Transactions· Prepare and present accurate bills for guest stays and services. · Handle payments (cash, credit/debit cards, digital wallets) and maintain records. · Ensure billing discrepancies are resolved promptly. 5. Guest Experience & Satisfaction· Provide personalized services to enhance guest satisfaction. · Maintain professionalism and a friendly demeanor at all times. · Follow up on guest feedback and escalate issues as needed. 6. Administrative Duties· Maintain daily front desk logs and reports. · Keep reception area tidy and organized. · Ensure compliance with hotel policies, safety, and security protocols. Skills & Qualities Required· Strong communication and interpersonal skills. · Proficiency in hotel management software (e.g., Opera PMS, FIDELIO, or similar). · Good problem-solving and multitasking abilities. · Professional appearance and friendly, welcoming demeanor. · Knowledge of local tourism, transportation, and amenities. ✅ In short: The Front Office Associate is the face of the hotel, ensuring efficient operations, guest satisfaction, and seamless coordination between hotel departments.
Roles and responsibilities – 1. Room Cleaning & Upkeep Clean and service guest rooms, bathrooms, corridors, and public areas. Make beds, change linens, dust, vacuum, mop, and sanitize. Replenish amenities such as toiletries, towels, water, coffee, etc. 2. Guest Interaction Greet guests politely when encountered. Respond promptly to guest requests (extra towels, pillows, laundry, etc.). Report guest complaints to supervisors if necessary. 3. Room Checks & Reporting Inspect rooms for maintenance issues (light bulbs, plumbing, etc.). Report lost & found items immediately to the supervisor. Notify the front desk or supervisor when rooms are ready for check-in. 4. Linen & Laundry Duties Collect and distribute clean linens. Send soiled linen to laundry. Ensure proper handling of guest laundry (if part of the role). 5. Inventory & Stocking Monitor and restock housekeeping carts with necessary supplies. Inform supervisors about low inventory levels. 6. Safety & Cleanliness Standards Follow hygiene and safety protocols (PPE, chemicals handling, etc.). Use cleaning equipment properly and report malfunctions. 7. Cooperation & Teamwork Coordinate with front office for room status updates (occupied, check-out, VIPs). Assist fellow housekeeping staff when required. 8. Special Room Preparations Prepare rooms for VIP guests with special amenities or decorations. Assist in deep cleaning tasks as scheduled. ✅ Key Skills for GSA Housekeeping Attention to detail Time management Physical stamina Communication skills Professional appearance and demeanor
Roles of Kitchen Steward (KST):· Acts as the backbone of kitchen operations by maintaining cleanliness, hygiene, and sanitation in all kitchen and dishwashing areas. · Supports chefs and F&B service staff by ensuring availability of clean utensils, crockery, cutlery, glassware, and kitchen equipment. · Plays a key role in maintaining health & safety standards and ensuring compliance with HACCP or other hygiene protocols. · Assists in the waste management process by segregating and disposing of garbage properly. · Ensures smooth workflow in the kitchen by coordinating with chefs and other team members. Responsibilities of Kitchen Steward (KST):1. Cleaning & Sanitation o Wash and sanitize dishes, utensils, pots, pans, and cooking equipment. o Maintain cleanliness of kitchen floors, walls, drains, and workstations. o Regularly clean and sanitize kitchen machinery, ovens, grills, and exhausts. 2. Dishwashing & Equipment Handling o Operate dishwashing machines and ensure their proper maintenance. o Report any malfunctioning of dishwashing or cleaning equipment to supervisors. 3. Waste Management o Collect and dispose of garbage as per guidelines. o Segregate wet, dry, and recyclable waste properly. o Ensure bins are clean and sanitized regularly. 4. Inventory & Supply Support o Ensure adequate stock of cleaning supplies, chemicals, and stewarding equipment. o Handle and store cleaning chemicals safely, following proper guidelines. 5. Safety & Hygiene o Follow hotel/restaurant hygiene standards and food safety protocols. o Wear proper PPE (gloves, apron, safety shoes) while working. o Prevent accidents by keeping floors dry and work areas uncluttered. 6. Team Support o Assist chefs in basic kitchen preparation when required. o Support banquet setups by providing clean service ware and equipment. o Work in coordination with F&B service staff to ensure smooth operations. 7. Other Duties o Participate in deep cleaning schedules of the kitchen. o Ensure proper handling of breakages and report to supervisors. o Contribute to energy and water conservation practices. ✅ In short: A KST ensures a clean, safe, and organized kitchen environment, which directly supports chefs, service staff, and ultimately enhances guest satisfaction.