Trainee Captain

Key Responsibilities of an F&B Trainee Captain 1. Guest Service & Satisfaction Greet and assist guests, ensuring personalized and professional service. Take and serve orders accurately, ensuring timely delivery of food and beverages. Handle guest queries and complaints politely, escalating when necessary. Ensure guest preferences (dietary restrictions, repeat requests) are noted and fulfilled. 2. Supervisory Support Assist the F&B Captain in supervising service staff (waiters, stewards, bartenders). Help in assigning tables/sections to servers. Monitor service flow and ensure smooth coordination between kitchen and service team. Conduct floor checks during service to maintain standards. 3. Training & Development Learn standard operating procedures (SOPs) for restaurant and banquet service. Support in training new stewards/trainees in service etiquette and sequence of service. Attend daily briefings to understand menu specials, promotions, and event requirements. 4. Operational Duties Ensure tables are set up as per service standards. Check cleanliness, ambiance, and readiness of dining areas before service. Supervise mise-en-place (cutlery, crockery, glassware, condiments, etc.). Coordinate with kitchen staff and bar for smooth food and drink service. Assist in billing and cash handling if required. 5. Inventory & Stock Management Monitor usage of cutlery, crockery, glassware, and linens. Assist in maintaining par stock levels of service equipment and supplies. Report shortages or breakages to the Captain/Manager. 6. Safety & Hygiene Ensure compliance with food safety, hygiene, and sanitation standards. Monitor safe handling of food and beverages. Report hazards or accidents immediately to superiors. 7. Learning & Career Development Observe senior captains and managers to learn leadership and operational skills. Rotate across different F&B outlets (banquets, fine dining, coffee shop, bar) as part of training. Develop communication, upselling, and conflict-handling skills. ✅ In short: An F&B Trainee Captain bridges the gap between service staff and management, learning supervisory duties while ensuring smooth guest service, maintaining high standards, and assisting in staff coordination and training.