Job Summary: The Guest Relation Executive is responsible for creating a welcoming atmosphere, ensuring guest satisfaction, and handling all guest queries and feedback with professionalism. The role requires strong communication skills, a customer-first attitude, and the ability to enhance the overall dining experience. Key Responsibilities: Greet and welcome guests warmly upon arrival. Escort guests to their tables and coordinate with the service team for smooth seating arrangements. Maintain guest records, including reservations, VIP preferences, and repeat customer details. Handle guest inquiries, complaints, and feedback politely and efficiently, ensuring quick resolution. Assist in upselling restaurant promotions, special menus, and events. Coordinate with the service and kitchen team to ensure timely service and guest satisfaction. Monitor the overall dining atmosphere and ensure high standards of hospitality are maintained. Support the Restaurant Manager in handling guest relations operations. Build and maintain positive relationships with regular guests to encourage repeat business. Key Skills & Qualities: Excellent communication and interpersonal skills. Presentable, courteous, and confident personality. Strong problem-solving and conflict-resolution abilities. Ability to multitask and work under pressure. Basic knowledge of food & beverages (preferred). Familiarity with reservation software or POS system (added advantage). Qualifications & Experience: Graduate/Diploma in Hospitality, Hotel Management, or a related field (preferred). 1–3 years of experience in guest relations/front office in a restaurant, hotel, or hospitality industry. Freshers with strong communication and grooming may also be considered. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person
Job Summary: The Guest Relation Executive is responsible for creating a welcoming atmosphere, ensuring guest satisfaction, and handling all guest queries and feedback with professionalism. The role requires strong communication skills, a customer-first attitude, and the ability to enhance the overall dining experience. Key Responsibilities: Greet and welcome guests warmly upon arrival. Escort guests to their tables and coordinate with the service team for smooth seating arrangements. Maintain guest records, including reservations, VIP preferences, and repeat customer details. Handle guest inquiries, complaints, and feedback politely and efficiently, ensuring quick resolution. Assist in upselling restaurant promotions, special menus, and events. Coordinate with the service and kitchen team to ensure timely service and guest satisfaction. Monitor the overall dining atmosphere and ensure high standards of hospitality are maintained. Support the Restaurant Manager in handling guest relations operations. Build and maintain positive relationships with regular guests to encourage repeat business. Key Skills & Qualities: Excellent communication and interpersonal skills. Presentable, courteous, and confident personality. Strong problem-solving and conflict-resolution abilities. Ability to multitask and work under pressure. Basic knowledge of food & beverages (preferred). Familiarity with reservation software or POS system (added advantage). Qualifications & Experience: Graduate/Diploma in Hospitality, Hotel Management, or a related field (preferred). 1–3 years of experience in guest relations/front office in a restaurant, hotel, or hospitality industry. Freshers with strong communication and grooming may also be considered. Job Types: Full-time, Permanent Pay: ₹23,000.00 - ₹25,000.00 per month Benefits: Food provided Leave encashment Shift availability: Day Shift (Required) Night Shift (Required) Work Location: In person