Guest Relation Executive

Job Summary:

The Guest Relation Executive is responsible for creating a welcoming atmosphere, ensuring guest satisfaction, and handling all guest queries and feedback with professionalism. The role requires strong communication skills, a customer-first attitude, and the ability to enhance the overall dining experience.

Key Responsibilities:

• Greet and welcome guests warmly upon arrival.
• Escort guests to their tables and coordinate with the service team for smooth seating arrangements.
• Maintain guest records, including reservations, VIP preferences, and repeat customer details.
• Handle guest inquiries, complaints, and feedback politely and efficiently, ensuring quick resolution.
• Assist in upselling restaurant promotions, special menus, and events.
• Coordinate with the service and kitchen team to ensure timely service and guest satisfaction.
• Monitor the overall dining atmosphere and ensure high standards of hospitality are maintained.
• Support the Restaurant Manager in handling guest relations operations.
• Build and maintain positive relationships with regular guests to encourage repeat business.

Key Skills & Qualities:

• Excellent communication and interpersonal skills.
• Presentable, courteous, and confident personality.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and work under pressure.
• Basic knowledge of food & beverages (preferred).
• Familiarity with reservation software or POS system (added advantage).

Qualifications & Experience:

• Graduate/Diploma in Hospitality, Hotel Management, or a related field (preferred).
• 1–3 years of experience in guest relations/front office in a restaurant, hotel, or hospitality industry.
• Freshers with strong communication and grooming may also be considered.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person