Guest Service Associate

Roles and responsibilities – 1. Room Cleaning & Upkeep Clean and service guest rooms, bathrooms, corridors, and public areas. Make beds, change linens, dust, vacuum, mop, and sanitize. Replenish amenities such as toiletries, towels, water, coffee, etc. 2. Guest Interaction Greet guests politely when encountered. Respond promptly to guest requests (extra towels, pillows, laundry, etc.). Report guest complaints to supervisors if necessary. 3. Room Checks & Reporting Inspect rooms for maintenance issues (light bulbs, plumbing, etc.). Report lost & found items immediately to the supervisor. Notify the front desk or supervisor when rooms are ready for check-in. 4. Linen & Laundry Duties Collect and distribute clean linens. Send soiled linen to laundry. Ensure proper handling of guest laundry (if part of the role). 5. Inventory & Stocking Monitor and restock housekeeping carts with necessary supplies. Inform supervisors about low inventory levels. 6. Safety & Cleanliness Standards Follow hygiene and safety protocols (PPE, chemicals handling, etc.). Use cleaning equipment properly and report malfunctions. 7. Cooperation & Teamwork Coordinate with front office for room status updates (occupied, check-out, VIPs). Assist fellow housekeeping staff when required. 8. Special Room Preparations   Prepare rooms for VIP guests with special amenities or decorations. Assist in deep cleaning tasks as scheduled. ✅ Key Skills for GSA Housekeeping   Attention to detail Time management Physical stamina Communication skills Professional appearance and demeanor