Housekeeping Supervisor

Roles and responsibilities - Team Leader – Supervises, trains, and motivates housekeeping staff to maintain high standards. Quality Controller – Ensures cleanliness, hygiene, and presentation meet hotel standards. Coordinator – Acts as a bridge between housekeeping staff, front office, and maintenance. Inspector – Regularly inspects rooms, public areas, and back-of-house spaces. Trainer & Mentor – Provides on-the-job training and guidance for new and existing staff. Problem Solver – Handles guest complaints, resolves issues, and ensures guest satisfaction. Planner – Manages schedules, duty rosters, and ensures adequate staffing. Responsibilities of a Housekeeping Supervisor Guest Room & Public Area Management Inspect guest rooms, corridors, lobbies, and restrooms for cleanliness and upkeep. Ensure proper room setup as per hotel standards (amenities, linen, supplies). Monitor timely completion of room cleaning for check-in/check-out. Staff Supervision & Training Assign daily tasks and areas of responsibility to room attendants and cleaners. Conduct briefings to communicate priorities and updates. Train staff on cleaning techniques, equipment handling, hygiene, and safety standards. Monitor staff performance and provide feedback. Inventory & Supplies Check and maintain adequate stock of cleaning materials, toiletries, linen, and guest supplies. Ensure proper usage, storage, and minimal wastage of supplies. Report shortages or request replenishment in time. Coordination & Reporting Coordinate with front office for room status (vacant, occupied, out-of-order). Report maintenance issues (AC, plumbing, electrical, furniture) to engineering. Maintain housekeeping logs, checklists, and inspection reports. Prepare shift handovers and daily reports for the Housekeeping Manager. Health, Safety & Hygiene Ensure compliance with hygiene, sanitation, and safety protocols. Supervise safe handling of chemicals and cleaning equipment. Conduct regular pest control checks and follow-ups. Guest Interaction & Satisfaction Respond quickly to guest requests (extra towels, laundry pick-up, etc.). Handle guest complaints tactfully and escalate if necessary. Maintain a courteous and professional approach at all times. ✅ In short: A Housekeeping Supervisor ensures smooth housekeeping operations by leading the team, maintaining cleanliness standards, managing supplies, coordinating with other departments, and ensuring guest satisfaction.