Pushpam Resorts Llp

Job Title: Front Office Manager Resort (Karjat) Location: Karjat, Maharashtra Company: Pushpam Hospitality Department: Front Office Experience: 5–8 years in Resort/Hotel Industry Salary: Competitive, based on industry standards Qualification: Degree/Diploma in Hotel Management preferred Position Overview We are seeking a dedicated and experienced Front Office Manager to lead our front desk operations at our picturesque Karjat resort. The ideal candidate will be a proactive leader with a passion for delivering outstanding guest service and ensuring flawless front office operations. Key Responsibilities Lead and oversee all front office operations, including Reception, Concierge, Bell Desk, and Lobby Management Ensure smooth and efficient check-in and check-out processes, delivering a welcoming guest experience Manage and resolve guest complaints promptly and with professionalism Supervise, train, and motivate front office staff to maintain high performance standards Collaborate closely with Housekeeping, Food & Beverage, Reservations, and other departments to ensure seamless operations Maintain accurate room inventory and coordinate with Reservations for optimal room allocation Prepare and present comprehensive daily reports on occupancy, arrivals, departures, and guest feedback Ensure front office areas are impeccably maintained, well-staffed, and guest-friendly Uphold high levels of guest satisfaction and handle service recovery with tact and efficiency Oversee cash handling, billing, and POS transactions to maintain financial accuracy and integrity Candidate Profile Minimum 5 years’ experience in front office management at 4/5-star hotels or resorts Proven leadership skills with excellent communication and problem-solving abilities Proficient in leading hotel PMS systems such as IDS, Opera, and eZee Warm, approachable personality with a strong guest service orientation Ability to manage peak season guest volumes efficiently Flexibility and willingness to relocate or reside in Karjat Benefits & Perks Comfortable accommodation and meals provided on-site Clear career growth opportunities within the Pushpam Hospitality group Employee welfare programs and initiatives