Front Office Manager

Job Summary

The Front Office Manager will oversee the daily operations of the hotel’s reception and guest service areas, ensuring smooth check-in/check-out processes, high-quality guest experiences, and efficient coordination with other departments. Responsible for staff management, revenue generation through upselling, and maintaining service standards for a 50+ room property.

Key Responsibilities

• Manage and supervise front office staff (receptionists, bell desk, concierge, night auditors, etc.).
• Ensure smooth guest check-in and check-out processes.
• Maintain guest satisfaction by handling complaints promptly and professionally.
• Monitor room allocation, reservations, and occupancy levels in coordination with the Reservations team.
• Implement upselling techniques to maximize room revenue and promote hotel services.
• Prepare daily, weekly, and monthly reports on front office performance and revenue.
• Oversee cash handling, billing, and audit procedures.
• Coordinate with housekeeping, F&B, and maintenance teams for seamless guest service.
• Train, mentor, and evaluate front office staff to maintain high service standards.
• Ensure compliance with hotel policies, health & safety regulations, and local laws.
• Maintain a welcoming, professional, and efficient front desk environment.

Qualifications & Skills

• Bachelor’s degree / Diploma in Hotel Management or equivalent.
• 4–6 years of front office experience, with at least 2 years in a supervisory/managerial role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in hotel management software (Djubo, Ezee).
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage peak operational hours.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Language:

• English (Preferred)

Work Location: In person