Front Office Manager

Job Description

Managing Front Desk Staff: Supervising, training, and motivating front desk employees to deliver excellent customer service. Overseeing Operations: Managing daily front desk activities, including check-ins, check-outs, and reservations. Guest Relations: Addressing guest inquiries, complaints, and requests to ensure satisfaction. Communication and Collaboration: Coordinating with other hotel departments (e.g., housekeeping, maintenance) to ensure smooth guest service. Revenue Management: Monitoring occupancy rates, optimizing room pricing, and maximizing revenue. Data Management: Maintaining accurate guest records, financial transactions, and other operational data. Policy Implementation: Creating and enforcing front office policies and procedures to ensure efficiency and consistency. Training and Development: Providing ongoing training and development for front desk staff to enhance their skills and knowledge. Problem Solving: Addressing guest issues and complaints promptly and effectively to ensure satisfaction. Record Keeping: Maintaining accurate and up-to-date records of guest information, financial transactions, and other operational data. Report Generation: Preparing daily reports and analyzing data to identify trends and areas for improvement. Inventory Management: Maintaining inventory of office supplies and guest supplies, and ordering supplies as needed. Communication: Serving as the primary point of contact for guests, answering phones, and directing guests to other departments. Administration: Managing correspondence, scheduling appointments, and performing other administrative tasks as needed. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Cell phone reimbursement Food provided Health insurance Internet reimbursement Paid sick time Provident Fund Schedule: Day shift Experience: As FOM: 5 years (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9853532626