2814 Front Office Jobs - Page 28

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brand s target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area. OR 4-year bachelors degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Profitability and Departmental Budgets Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results. Develops an operational strategy that is aligned with the brand s business strategy and leads its execution. Makes and executes key decisions to keep property moving forward towards achievement of goals. Managing Property Operations Strives to improve service performance. Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Ensures core elements of the service strategy are in place to produce the desired results. Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. Leading Property Operations Teams Establishes a vision for product and service delivery on property. Champions the brand s service vision for product and service delivery and ensuring alignment amongst the property leadership team. Ensures employees are treated fairly and equitably. Managing and Conducting Human Resources Activities Observes service behaviors of employees and providing feedback to individuals and/or managers. Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. Conducts annual performance appraisals with direct reports according to Standard Operating Procedures. Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Stays knowledgeable of leadership talent in the property. Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees

At JP Morgan Chase, were seeking a proactive and skilled Senior Associate to lead our OTC Derivatives Settlement team. Youll manage end-to-end settlement processes for key derivative products like IRS, CDS, and ESW, ensuring accuracy and compliance with industry standards. Job Summary As a Senior Associate in the OTC Derivatives Settlement team at JP Morgan Chase, you will be entrusted with the comprehensive management of settlement processes for OTC Derivative Products, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). This pivotal role requires operational leadership, relationship management, and process improvement expertise to ensure accurate and timely settlements, while adhering to industry standards. Job Responsibilities Ensure timely and accurate processing of trades from trade date through to final settlement. Monitor confirmation, reconciliation, payment instruction, and break resolution, with full ownership of the lifecycle. Consistently achieve or exceed key performance indicators (KPIs) such as settlement timeliness, exception management, and break resolution rates. Maintain a strong focus on service quality and operational control. Regularly update stakeholders both internal (Front Office, Middle Office, Risk) and external (counterparties, custodians, clearinghouses) on the status of trades, breaks, and settlement activity. Communicate issues with a clear action plan and resolution timeline. Identify operational risks or anomalies early and escalate according to defined protocols. Maintain a solutions-oriented mindset, ensuring escalations include relevant background and proposed next steps. Monitor and investigate Nostro account breaks by identifying unmatched or unexpected cash movements. Coordinate with internal teams and counterparties to ensure timely resolution and reconciliation of outstanding items. Leverage existing tools and platforms (e. g. , MarkitWire, DTCC, internal proprietary systems) to optimize workflow. Required qualifications, capabilities, and skills Bachelor s degree or MBA required Significant exposure to OTC Derivatives settlements, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). Solid understanding of post-trade operations, ISDA documentation, and the trade lifecycle. Proficient in Excel, including pivot tables, VLOOKUP, and basic macros. Experience with MarkitWire and DTCC Strong grasp of derivative products and their application in trading and risk management. Proven ability to manage complex workflows and deliver results under pressure in a fast-paced environment. Excellent communication skills, with a strong ability to solve problems and manage stakeholder relationships effectively. Demonstrated leadership experience with the ability to mentor junior staff and manage escalations efficiently. Willingness to work flexible shifts and adapt to global business coverage needs. At JP Morgan Chase, were seeking a proactive and skilled Senior Associate to lead our OTC Derivatives Settlement team. Youll manage end-to-end settlement processes for key derivative products like IRS, CDS, and ESW, ensuring accuracy and compliance with industry standards. Job Summary As a Senior Associate in the OTC Derivatives Settlement team at JP Morgan Chase, you will be entrusted with the comprehensive management of settlement processes for OTC Derivative Products, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). This pivotal role requires operational leadership, relationship management, and process improvement expertise to ensure accurate and timely settlements, while adhering to industry standards. Job Responsibilities Ensure timely and accurate processing of trades from trade date through to final settlement. Monitor confirmation, reconciliation, payment instruction, and break resolution, with full ownership of the lifecycle. Consistently achieve or exceed key performance indicators (KPIs) such as settlement timeliness, exception management, and break resolution rates. Maintain a strong focus on service quality and operational control. Regularly update stakeholders both internal (Front Office, Middle Office, Risk) and external (counterparties, custodians, clearinghouses) on the status of trades, breaks, and settlement activity. Communicate issues with a clear action plan and resolution timeline. Identify operational risks or anomalies early and escalate according to defined protocols. Maintain a solutions-oriented mindset, ensuring escalations include relevant background and proposed next steps. Monitor and investigate Nostro account breaks by identifying unmatched or unexpected cash movements. Coordinate with internal teams and counterparties to ensure timely resolution and reconciliation of outstanding items. Leverage existing tools and platforms (e. g. , MarkitWire, DTCC, internal proprietary systems) to optimize workflow. Required qualifications, capabilities, and skills Bachelors degree or MBA required Significant exposure to OTC Derivatives settlements, including Interest Rate Swaps (IRS), Credit Default Swaps (CDS), and Equity Swaps (ESW). Solid understanding of post-trade operations, ISDA documentation, and the trade lifecycle. Proficient in Excel, including pivot tables, VLOOKUP, and basic macros. Experience with MarkitWire and DTCC Strong grasp of derivative products and their application in trading and risk management. Proven ability to manage complex workflows and deliver results under pressure in a fast-paced environment. Excellent communication skills, with a strong ability to solve problems and manage stakeholder relationships effectively. Demonstrated leadership experience with the ability to mentor junior staff and manage escalations efficiently. Willingness to work flexible shifts and adapt to global business coverage needs.

You are a strategic thinker passionate about driving solutions . You have found the right team. As an Associate within the Anti-Money Laundering team, you will be executing the onboarding and recertification of clients in adherence to the firms KYC policy. Your role will involve performing public domain research and risk analysis based on product, booking location, and other risk components. You will review the materiality of sanctions and adverse media screening, escalating any issues according to the firms procedures. Additionally, you will collaborate with internal stakeholders to provide the necessary requirements on the KYC file during this process. Your responsibilities will also include providing support on dashboard management, change requests, and quality management. Job Responsibilities Manage the team responsible for customer onboarding and maintaining customer relationships in compliance with AML laws. Conduct quality checks on customers KYC records to ensure accuracy and compliance. Ensure timely responses to all queries and completion of daily assigned workloads. Assist team members in prioritizing their tasks and handling complex cases. Act as a point of escalation for unresolved issues. Perform excellent public domain research to complete KYC during onboarding and refresh, providing alternate documentation within policy/regulatory guidelines. Develop regulatory knowledge across different regions, including the US, UK, Luxembourg, Singapore, Hong Kong, Australia, and Japan. Review KYC screenings, such as negative media, PEP, and sanctions, and collaborate with relevant stakeholders to assess risk. Partner with different teams, including the front office, Compliance, and senior management, to review risk and approve KYC profiles within the SLA. Collaborate with technology teams to enhance productivity and efficiencies. Required qualifications, capabilities and skills In-depth knowledge of the fund industry and a strong understanding of AML laws, rules, and regulations. Proficiency in screening and transaction monitoring. Exceptional partnership and team management skills, with a professional and proactive approach to work. Highly organized, proactive, and communicative, with the ability to work with precision. Strong problem-solving skills, with the ability to lead and propose solutions for complex issues. Excellent written and oral English communication skills. At least 10 years experience with financial product analysis, KYC, AML, Compliance Self-motivated with a strong work ethic Ability to prioritize a variety of responsibilities and ad-hoc requests in a moderate to fast-paced environment; ability to learn and execute new tasks quickly and in real-time Proficient in Microsoft applications such as a Microsoft Word, Excel, Outlook and PowerPoint. Preferred qualifications, capabilities and skills Advantage for candidate with tech skills such as Alteryx, Python and Tableau.

We are looking for Smart Female Candidate with good communication & inter personal skills, problem solving and great at coordinating works. Role & responsibilities Welcome visitors by greeting them, in person or the telephonic, answering and referring inquiries. Managing Administrative tasks like courier inward & outward entries, bill entries & verification. Additional assistance as and when required in HR & Admin department. Direct visitors to the appropriate person and office. Answer, screen and forward incoming phone calls. Ensure reception area is tidy and presentable, with all necessary stationery and material. Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock . Keep updated records of office expenses and costs. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Preferred candidate profile Proven work experience as a Receptionist or similar role Proficiency in Microsoft Office Suite Hands-on experience with office equipment (e.g. fax machines and printers) Professional attitude and appearance Excellent written and verbal communication skills Ability to be resourceful and proactive when issues arise Multitasking and time-management skills, with the ability to prioritize tasks Customer service attitude Perks and benefits As per industry norms

coordination with staff and customes coordination with clients scheduling and communication with tecghnician and clients report and documentation vendor co-ordination follow up othe sight related work

We are looking for a polite, efficient, and well-organized Receptionist to be the first point of contact for our patients. The ideal candidate should have excellent communication skills, and the ability to manage front-desk operations smoothly. Required Candidate profile Good communication skills in Hindi and English Pleasant personality and a professional appearance Experience in a clinic/hospital setting will be a plus Ability to handle pressure during busy hours

1. Ensure joining up on duty with specified attire and manning of the ‘May I Help You’ desk. 2. Ensure that the place of duty is always manned and not left un-attended. Ensure the availing of break in shifts and join the duty as early as possible.

Office Assistant Role Details Primary Responsibilities Manage and purchase office supplies (stationery, pantry groceries, cleaning materials, etc.). Keep track of inventory levels and restock items as needed. Coordinate with vendors and suppliers for office-related purchases and deliveries. Handle minor administrative tasks (e.g., photocopying, filing, scanning, courier arrangements). Support day-to-day office operations and assist colleagues as required. Ensure common areas (pantry, meeting rooms) are tidy and properly stocked. Serve refreshments or assist in arranging office lunches/meetings, if needed. Assist with simple data entry or documentation support. Skills & Qualities Good organizational and time management skills. Ability to work independently and multitask. Trustworthy and detail-oriented. Basic computer knowledge (MS Office, email). Good communication skills. Physically fit and able to run errands when required. Qualifications Minimum educational qualification Prior experience in a similar office support or assistant role is preferred but not always required. Reporting to Usually reports to the Office Manager, Administrative Officer, or HR.

Job Description: We are seeking a dynamic and guest-focused Front Office Associate to join our team. The ideal candidate will handle front desk operations along with reservation management responsibilities. Key Responsibilities: Greet guests warmly and manage check-ins and check-outs efficiently. Handle room reservations via calls, emails, and OTA portals. Maintain accurate reservation records and daily reports. Respond to guest queries and resolve complaints promptly. Coordinate with housekeeping and other departments for room status updates. Upsell rooms and services to maximize revenue. Ensure smooth shift handovers and maintain front office cash and records. Deliver excellent guest service and maintain brand standards. Experience: 2 plus years in front office/reservations preferred.

The job requires you to maintain a tidy and presentable front desk with all necessary materials. This includes greeting and welcoming guests, answering questions, and addressing complaints. You will be responsible for answering incoming calls, redirecting them, or taking messages. Additionally, you will receive and distribute letters and packages, prepare outgoing mail, and manage emails. Monitoring office supplies, placing orders when necessary, keeping updated records and files, and monitoring office expenses are also part of the role. Other duties may be assigned, such as making travel arrangements and managing schedules. Knowledge of booking flights and hotel rooms is required. Being computer skilled, especially in MS Office, is essential. The preferred location for this position is Gurgaon. This is a full-time job with benefits including health insurance and Provident Fund. The schedule is a day shift with a morning shift. Experience of at least 2 years in admin handling and front office is preferred for this position. The work location is in person.,

Bachelors or Masters degree with 5-10 years of Functional experience in FTI. Gathering information on bank trade finance processes and development of business analysis document (BAD) used for implementation. Work with Banks business and operations stakeholders and support in preparing functional specification or equivalent documents. Participate in design reviews and provide functional inputs as required. Provide business walkthrough and solutions to the users. Provide documentation in relation to business solutioning. Perform SIT, UAT, Dress rehearsal readiness, testing & support. Activating options within TI+ to tailor the system to meet bank''s expectations Candidate should undertake all functional aspects of a projects and engagements; System tailoring configurations Charges, Posting, workflow, Watchlist, Swift In/Out Parameter mappings, Document template etc. Primary Skills Setting up postings, charges, documents, report as required by the bank for individual trade finance product. Hands on experience on developing the Custom control actions for batch execution, EOD, Processing cycles maintenance for different regions and zones. Security configuration for users, User roles definitions, Event groups, teams, team profile and teams role definitions, capabilities and capabilities mapping. Efficient in analysing messages in TI+ using Message Manage visSWIFT messages, Gateway messages, Internal transaction messaging and reports Setting up of TI Plus to cover the details captured in BAD. Expert knowledge in Trade Finance Products front and back office. Good knowledge in the trade finance and clean payments products and operationsLetters of Credit (Import and Export), Clean payment (Customer Payments, Bank Payment, Cheques), Collections, Financing, Guarantees, cash letters etc. Designing & deployment of crystal report.

Job Title: CTOCTO Job Code: 10571 Country: IN City: Mumbai Skill Category: India CMT Description: Division overview: Chief Transformation Office (CTO) provides project management and business analysis support across Nomura s wholesale banking functions. It is a cross regional and divisional transformation team delivering initiatives related to new regulations, implementing new infrastructure, business expansion, product roll outs and introducing banking controls. Role Overview: As a Program Manager you are responsible for driving the connected Stakeholder agenda, bringing the best capabilities for improving stakeholder experience and building and maintaining senior Stakeholder relationships. We are looking for someone with strong work ethic to join a dynamic and fast growing division, and who will play a key role in delivering firm critical projects. Role description: Lead stakeholder engagements and work streams related to the specific program or portfolio in conjunction with the CTO values and principles. Provide oversight of highly skilled project resources and project deliverables throughout the project lifecycle and help ensure timely execution of project deliverables. Apply well developed consulting skills and indepth industry and functional knowledge in the execution of assignments. Analyse current end to end system / process flows and produce clear, concise documentation. Work collaboratively with technology teams to propose strategic system / process flows which are fully documented. Establish right framework, governance, and metrics to manage the programs effectively. Help lead proposal development and other new business development activities by leveraging existing relationships with Clevel executives. Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members. Develop program strategies and plans, including stakeholder assessment, leadership alignment, organization transition, change readiness, capability transfer, and enduser training. Develop short and longterm goals, KPIs, and objectives, and develop and execute against operational plan. Managing risks and issues and taking corrective measurements. Be a mentor to the team and constantly evaluate opportunities of learning/upskilling and lead/coach the team to fulfil any gaps. Key competencies required: Understand clients needs and issues, provide solutions utilizing Nomura Group company s resources and earn the clients trust. Acquire a wide range of knowledge as an employee of Nomura and play a part in improving the company s service level and corporate value. Take on new challenges for improvement and cultivate a corporate culture of challenge by driving change in business operations. Ensure views are not biased, accept different opinions and perspectives, and collaborate with other members to create common values. Provide appropriate guidance to others and act in a manner that places emphasis on the performance and growth of the organization. Improve further the understanding and awareness of corporate philosophy, professional ethics, compliance, risk management, and code of conduct, and make decisions and take actions from a managerial position. Skills, experience, qualifications and knowledge required: Minimum 10+ years of experience in consulting or handling change programs within global investment banking. Have detail understanding of Wealth Management function for global investment banking. Key activities processes include Investment Products, Lending Products, Wealth Client Onboarding, Client Lifecycle, Client Risk Profiling, Suitability Checks, Investment Advisory, MI & Reporting Strong experience/understanding with Avaloq Core Platform (Modules STEX, Credit, Client Data, MIS reports, Stock exchange and payments) will be preferred ; Avaloq certification is a plus . Proven experience as a Program Manager; Thorough understanding of project/program management techniques and methods (Agile and Waterfall). Experience in managing full E2E project delivery, Front Office to Back Office architecture overhaul projects which require coordination across multiple Corporate functions and Technology partners. Excellent Knowledge of performance evaluation and change management principles . Excellent Communication, Leadership skills, Organization Skills along with experience in conflict management/ issue resolution. Experience of analysing complex business processes. Flexibility (Openness to Change) Adapts effectively to changing plans, domains, and priorities; is open and flexible when faced with changing project constraints and timelines. Expect sound understanding of standard Trade lifecycle, financial products like cash equities, bonds, listed future & Options, Loans. CFA/ FRM certification will be preferred. Detailed knowledge of all Microsoft Office products, PowerBI and Alteryx will be preferred. Attention to detail and highquality standards of documentation, processes and control environment. Deals comfortably with ambiguity Stays on target to complete goals regardless of obstacles or adverse circumstances. Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

Vestin Park (Chennai) is looking for Front Office to join our dynamic team and embark on a rewarding career journey. Greeting and assisting visitors, clients, and customers in a professional and welcoming manner. Answering phones, routing calls, and taking messages as needed. Managing the schedule of meeting rooms and ensuring that they are properly set up and ready for use. Performing administrative tasks, such as copying, faxing, and filing. Assisting with mail distribution and courier services. Handling incoming and outgoing mail, including registered mail, express mail, and packages.

Job Title: Business Analyst Job Code: 10580 Country: IN City: Mumbai Skill Category: IT\Technology Description: Divisional Overview: Wholesale Data Services and Operations Technology supports two major function with Nomura It provides foundational architectural solutions for market and reference data that powers Nomura s business. This team is an integral part of Nomura that is responsible for developing and maintaining systems that manage acquisition and distribution of data for the entire organization including front office, middle office, back office, risk, finance and various AI based analytics systems. It is responsible for supporting trade settlement and transaction processing technology platform. This team provides daytoday support for the middle office, operations and regulatory users, and manages vendor and inhouse applications. WO IT also owns the applications that provide trade settlement data services to other technology teams from Operations, Finance, Risk, Regulatory and Compliance. Position Specifications: Corporate Title Analyst Functional Title Business Analyst Experience Up to 5yrs Qualification Graduate Requisition No. 10580 Role & Responsibilities: The selected person would be a part of Cross Product Team Wholesale Data Services & Operations Technology focusing on the transaction regulatory reporting across Global regulations. The roles and responsibilities are as follows: Ability to conduct Front to back analysis of regulatory requirements and convert them to specific functional use cases Understanding of FPML, Xpaths and basic business rules for regulatory requirements Understanding of OTC trade life cycle and basics of OTC derivative reporting along with application architecture Should be able to perform impact analysis of current system flow and identify gaps Should be able to communicate and track issues and collaborate with Users, project managers and development team to resolve issues. Work on multiple projects concurrently in a fastpaced environment. Should be able to articulate and present design walkthrough/use cases walkthrough to all stakeholders along with help required from senior members in the team Selfmotivator. Should have a constant learning attitude with an open mindset. Should be able to effectively communicate, take ownership of task, be adaptable and contribute to a positive and collaborative environment within the team. Mind Set: Mandatory Desired Domain Effective Communication Good Analytical skills Industry exposure of Investment banking Experience working on regulatory and/or trading controls and validation project deliverables Knowledge and experience using SQL Technical Basic Unix exposure. Knowledge of basic command like grep, cat etc.: Good to Have Basic DB knowledge around select statements and Joins: Good to Have Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

Job Title: eClient Services Job Code: 9552 Country: IN City: Mumbai Skill Category: Global Markets Description: Nomura Overview: Nomura is an Asiaheadquartered financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its four business divisions: Retail, Asset Management, Wholesale (Global Markets and Investment Banking), and Merchant Banking. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com Division Overview: Global Markets Division: Based in Mumbai, the frontoffice team which works on a team extension model delivers pricing, modelling and risk management expertise to the Global Markets business. Founded as a centre of excellence, the group leads the way in price discovery and portfolio optimization techniques and is integral to the business aggressive revenue targets. The team is playing an integral role in structuring, pricing, risk management and new idea generation. Team Overview The electronic FX (eFX) offering at Nomura is a critical component of our business. Electronic trading volumes in the industry continue to grow and offer clients an efficient means of execution. The eFX Client Services team is responsible for supporting Nomura s FX electronic trading offering to clients 23/5. This primarily means configuration of clients for trading on Multi Dealer Platforms, direct FIX/APIs and Nomura s single dealer platform NomuraLive. The team provides real time first line customer support to clients and proactively monitors flows on across platforms to identify and escalate issues. Position Specifications: Corporate Title Analyst Functional Title Analyst Experience 2 3 years Qualification Graduate B.Com/ B.Sc/ IT, or postgraduate MBA/CA Role & Responsibilities: Responsible for providing clients with access to electronic liquidity on Multi Dealer Platforms and Nomura Live (Nomura s FX trading platform). This involves daily interaction with sales and trading. Handling configuration of onboarding clients to trade with Nomura on electronic platforms acting as the central point of contact for key institutional clients. First line customer support for clients requiring assistance with electronic trading. Partnering with sales, trading and technology to resolve client issues. Key objectives critical to success: Ensuring that Nomura s eFX clients are granted electronic trading access in accordance with agreed procedures and policies in a seamless and efficient fashion putting the client s experience first. Providing the eFX business and clients with real time support to facilitate a first class trading experience for the client. Build strong relationships with external and internal stakeholders to maintain an optimal operating model Mind Set: Mandatory Desired Domain Minimum 2/3 years of experience working within markets. Knowledge of OTC and Cash FX products and markets is desirable as is e xposure to electronic trading. Experience in a markets client service role is preferential. Ability to manage multiple stakeholders and interact with all levels of individuals in the business. Understanding of Global markets and electronic FX business Ability to multi task and work in a high pressure environment is critical. Excellent team work and communication skills. Advanced excel skills are advantageous. Handson on any basic electronic application.

Job Title: Lead Software Engineer Job Code: 10624 Country: IN City: Mumbai Skill Category: IT\Technology Description: Divisional Overview: Information Technology division supports the dynamic financial business through the development of strategic initiatives. IT partners with business to develop, implement and support sophisticated trading systems as well as middle and backoffice systems through the user of state of art technology. Business Overview: International Wealth Management (IWM) as an Asian private bank, we have more than 50 years of experience delivering value to highnetworth clients in Asia. Position Specifications: Corporate Title Associate Functional Title Avaloq Developer Experience Refer to table below Qualification Refer to table below Requisition No. 10395 Job Role & Responsibilities: Lead and drive solution feasibility study/analysis, project effort sizing and ensure consistent and complete requirement and solution coverage. Act as a functional SME at specific areas relating to CEFO domain and able to go deep into requirement/solution gaps with support from product architects. Lead and drive implementation for projects at Build/Test/GoLive stages. Translate, map and document business requirements from BRD to technical solution for delivery in FRS. Able to present solution to stakeholders for review and sign off. Able to develop and change code according to business requirements. Support various testing phases of the project, bug fixes as well as production issues if arise. Support projects golive. Participate/support in regional and/or global projects. *CEFO = Client ExperienceFront Office Job Requirements/Experience: University bachelor s or master s degree in computer science, computer engineering, information systems or banking. At least 10 years of relevant working experience, preferably in the Technology space. At least 7 years of work experience in Avaloq core banking platform and financial banking industry understanding particularly in Wealth Management domain. Avaloq certified professional. Good understanding of business product and process flows and product lifecycles. Has implementation experience in medium to large scale projects. Able to work independently with minimal supervision. Able to work and organize with sense of urgency under multiple deadlines. Able to multitask and prioritize under stress. Excellent analytical and problemsolving skills. Knowledge in client output, cost and fee in Avaloq preferred. Willing to learn and able to adapt to different technologies. Selfmotivated, responsible and reliable team player. Communicates well & across all levels. Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

Job Title: IFOInfrastructure Others Job Code: 10570 Country: IN City: Mumbai Skill Category: India CMT Description: Role Overview: As a Sr. Project Manager you are responsible for driving the connected Stakeholder agenda, bringing the best capabilities for improving stakeholder experience and building and maintaining senior stakeholder relationships. We are looking for someone with strong work ethic to join a dynamic and fast growing division, and who will play a key role in delivering firm critical projects. Key responsibilities: Create value for the organization by leading complex projects independently, driving regulatory and strategic change initiatives Own the project design and delivery right from building the case to delivering the outcomes and enable achievement of strategic goals of the business Developing and enhancing relationships with our key stakeholders, understand the business and navigate within the organization to drive programs effectively. Bringing diverse and thoughtprovoking perspectives and point of view to explore solutions working for the stakeholders. Explore trends and new, innovative ideas that will positively impact the division, in addition to the existing practices/processes followed within the division. Contribute towards building the capability for the function to efficiently and effectively manage the project and coach/share colleagues who are managing projects. Ensure standardization in the project/change management practices adopted and align them to the organization goals. Host SteerCo and drive discussions/decisions working with the project leader/supervisor. Work with other division like Front Office, Finance, Compliance, Risk, Technology, Operations to identify and maximize opportunities that help in delivery of projects and to improve product, service and program business processes. Prepare project reports (weekly project update, monthly status update, highlighting risks, resource utilization, analyse trends, recommends adjustments that address or capitalize on these changes). Analyse current end to end system / process flows and produce clear, concise documentation. Work collaboratively with technology teams to propose strategic system / process flows which are fully documented. Key competencies required: Understand clients needs and issues and respond with highquality proposals. Acquire capabilities to perform one s responsibilities and contribute to being a Trusted Partner. Produce new ideas that might challenge the statusquo or oneself. Seek advice from senior colleagues and utilize it for improved results. Collaborate with members from relevant departments. Contribute to the success of the organization both quantitatively and qualitatively, and act with awareness of the impact on others. Serve as role model and provide guidance to junior employees. Have a good understanding of corporate philosophy, professional ethics, compliance, risk management, and code of conduct, and make decisions and take actions accordingly. Skills, experience, qualifications and knowledge required: Minimum 8+ years of experience in consulting or handling change programs within investment banking. Have detail understanding of Wealth Management function for global investment banking. Key activities processes include Investment Products, Lending Products, Wealth Client Onboarding, Client Lifecycle, Client Risk Profiling, Suitability Checks, Investment Advisory, MI & Reporting Strong experience/understanding with Avaloq Core Platform (Modules STEX, Credit, Client Data, MIS reports, Stock exchange and payments) will be preferred ; Avaloq certification is a plus . Expect sound understanding of standard financial products like Derivatives, Bonds, Loans, Equity. CFA/ FRM certification will be preferred. Excellent project and programme management skills including experience in large cross functional and/or cross geographical programmes. Experience in managing full E2E project delivery, Front Office to Back Office architecture overhaul projects which require coordination across multiple Corporate functions and Technology partners Ability to operate in both agile and waterfall style project methodologies and have an understanding of deliverables required for each methodology. Creative problemsolving ability, inquisitive mindset, comfortable with working on ambiguous situations. Ability to work independently with limited oversight. Flexibility (Openness to Change) Adapts effectively to changing plans, domains, and priorities; Is open and flexible when faced with changing project constraints and timelines. Attention to detail and highquality standards of documentation, processes and control environment Experience of analysing complex business processes. Detailed knowledge of all Microsoft Office products, PowerBI and Alteryx will be preferred. Confident selfstarter who can work under pressure, using their own initiative and with the drive to see projects through to completion. Excellent Communication, Leadership skills, Organization Skills along with experience in managing Sr. Stakeholder relationships is required. Nomura Leadership Behaviours: Leadership Behaviours Description Element Exploring Insights & Vision Comprehensively analyse the nature of the problems we face and set our focus toward the future vision Gather Intelligence Create a vision Identify an issue Making Strategic Decisions Analyse options and feasibility to resolve issues, in making judgments and recommendations Identify countermeasures Assess feasibility Make a judgment Inspiring Entrepreneurship in People Promotes the vision and goals to others in such a way that inspires commitment and independent contributions Influence Inspire Commit Elevating Organizational Capacity Maximize organizational productivity through leadership development and engagement Have an ownership in own development Support other s growth Encourage organizational growth Inclusion Respect diverse perspectives and promote psychological safety and the creation of a risk culture Foster psychological safety Encourage the active participation of all talent Foster a risk culture We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age. *Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.

The role holder is responsible for consultative selling, implementation and management of GTS products to customers and prospects and managing existing GTS relationships to promote increased profitability and relationship depth, while minimizing risk They will develop new revenue streams by identifying and selling innovative GTS solutions to a portfolio of clients thus maximizing commercial profitability and relationship depth. This will include responsibility for pricing, reviewing and negotiating the full range of GTS services together with effecting any cost reduction initiatives required by the Group. Drives best practice in lending and risk policies ensuring this remains in line with economic and market practices Impact on the Business To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolio planning and client monitoring/contact Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts and support GTS business objective Manage portfolio customers and follow end to end CM process as defined by Business Development Transformation To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives. Work closely with colleagues to promote awareness of GTS products, strategies and competitor information amongst the RM and other strategic business communities. Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank. Customers / Stakeholders Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group. Where appropriate undertake professional presentations etc to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks. Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events. Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions Incremental revenue and customer satisfaction By matching customers requirements in response to proposal requests (RFP s etc) Provision of appropriate strategic business ideas based on awareness of market and industry initiatives and customer feedback. Sharing of best practices and to the overall direction of GTS regional and global business. Leadership & Teamwork Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities. Demonstrating excellence in sales and following end to end sales process as defined internally Be self-motivated and achieve results in the face of setbacks Keep management informed of progress/obstacles towards sales targets Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth By demonstrating and sharing best practices with colleagues. Sharing of feedback to appropriate stakeholders and colleagues By provision of commentary to team leader, senior client management, product and sales etc Operational Effectiveness & Control Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards. Ensure all CM Sales activity documentation is complete to provide performance tracking and targeting future sales efforts Continually assess the CM Sales processes to identify improvements Keep Team leader informed of any obstacles, issues etc Compliance with and management of sales suitability risks and requirements Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements Monitors own completion of mandatory training No unknown crisis issues Liaise with Client Service Teams, CoE inclusive, to certify a deliver an outstanding services to clients Major Challenges Drive sales from existing clients and manage attrition Managing multiple time sensitive tasks Constantly evaluate - Customer banking practices and trends in the market, GTS systems and techniques employed and the competitive market place. Adapting to a fast pace work environment and continually changing lines of communication, technological advances etc Ensuring RM community is sufficiently knowledgeable with GTS products/services/ regulation and having confidence they are able to continually apply this knowledge to their client base Role Context GTS is a key strategic business for the HSBC Group under Corporate and Institutional Banking ( CIB) and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as the Worlds leading and largest trade bank and a Leading player in the receivables finance market and its global leadership is unquestionable. Through capitalizing on the Group s international network and on the regional expertise, GTS India not only consistently holds an important status internally as a reliable and relevant income generator as well externally receiving formal market recognition. The Group has defined International Trade as the highest priority area to explore business opportunities for next years, engaging all levels in the organization to position HSBC as the primary provider for Corporate clients for their international needs worldwide. Must have a thorough understanding of the GTS business and takes a long term view of expected changes To look for new sales opportunities, increase wallet share and generally ensure the performance of the client Ensure client satisfaction including identifying and dealing with actual or potential business or relationship risks Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Additionally they will ensure they effectively manage sales suitability, money laundering, counter terrorist financing, fraud, and reputational risk. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department Requirements Minimum Bachelor s degree / Graduation or as required for the role, whichever is higher Extensive knowledge of global trade finance, services, products and techniques. Extensive knowledge of the market & market trends, competitive environment and regulatory environment. Detailed knowledge of GTS back and front office area Detailed knowledge if Credit & Risk including techniques to mitigate risk Broad knowledge of HSBC Group companies and product ranges Sales & Client Management experience at a senior level including dealing with senior executives plus a proven sales record Proven ability in identifying and meeting customer needs through matching a broad range of products and services Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Proven ability to deliver creative and flexible customer solutions. Ability to understand a customers business and the fundamentals of running a business Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to interact with business customers at all levels Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organisation skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical skills Desirable GTS related industry qualifications Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont Udaipur Palace and surrounding area. Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you. A little bit about what you will be doing: Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check in/check out service Providing assistance with luggage for all guests to/from rooms and vehicles Providing assistance with all aspects of travel for guests, assisting with bus and taxi reservations. Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service. Someone with a bright, engaging and warm personality. A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area. High standards of grooming, presentation and professionalism. Highly motivated and ambitious, with a great sense of pride in their work. Actively and collaboratively assists in building the best practices necessary for the company and departments success. Team player with excellent communication skills. Desire to learn, develop and progress within the resort.

As a Front Arena Developer, you will be responsible for developing, customizing, and supporting the FIS Front Arena platform to meet the needs of trading, risk, and operations teams. You will work closely with front office users, quants, and IT teams to deliver robust and scalable solutions across asset classes. Key Responsibilities: Develop and maintain extensions to the Front Arena platform using AEL (Arena Extension Language), Python, and C#. Customize trading workflows, pricing models, and risk analytics. Integrate Front Arena with internal and external systems (e.g., market data feeds, order management systems). Support day-to-day operations and resolve production issues. Collaborate with traders, risk managers, and business analysts to gather requirements and deliver solutions. Participate in system upgrades, testing, and deployment processes. Ensure compliance with internal development standards and regulatory requirements. Required Skills & Experience: 5+ years of experience working with FIS Front Arena (formerly SunGard). Strong programming skills in Python and AEL; C# is a plus. Solid understanding of financial instruments (equities, fixed income, derivatives). Experience with trade lifecycle management and risk analytics. Familiarity with SQL and database technologies. Excellent problem-solving and communication skills. Ability to work in a fast-paced, front-office environment. Preferred Qualifications: Bachelor s or Master s degree in Computer Science, Engineering, Finance, or related field. Experience with Agile development methodologies. Knowledge of FIX protocol and market connectivity. Exposure to cloud-based deployment (e.g., AWS, Azure) is a plus.

Key responsibilities Prepare KPIs, financials, and insights for global business reviews. Conduct overcharge analysis and vendor invoice validation. Optimize expense through rate card digitization and remediation. Lead volume reporting, broker analysis, and strategic MI for automation. Drive key global initiatives, including cost optimization and governance for new product rollouts. Collaborate with Sales, Trading, IT, Ops, Risk, and Finance functions. Role requirements Excellent interpersonal and stakeholder management skills. Strong analytical mindset with advanced Excel and PowerPoint proficiency. Sound knowledge of Capital Markets and financial products. Ability to handle high-volume deliverables in a cross-functional setup. Familiarity with BI tools like Power BI / Tableau.

Handle customer interactions and inquiries efficiently (in-person and over phone). Promote products/services and support marketing campaigns. Maintain front office operations with professionalism and warmth. Must be fluent in Kannada and English for smooth communication.

Aster Medcity is looking for Senior Manager to join our dynamic team and embark on a rewarding career journey Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

[{"Salary":"7-11 LPA" , "Remote_Job":false , "Posting_Title":"Senior Manager - Operations- Punjab" , "Is_Locked":false , "City":"Mohali" , "Industry":"NGO / Social Services","Job_Description":" About Indus Action At Indus Action, we seek empathetic, driven, and action-oriented team members who align with our intention of makingpublic welfare unlock happen as a Do-Tank. Weseek candidates who want to partner with the Sarkar (state) service in ouraudacious mission to systematically make welfare access sustainable and frictionlessfor our vulnerable citizens and their families. Our vision of a progressive and inclusive society is replicated internally through our equitable compensation structures, transparentorganisational policies, and supportive work culture. As an aspiring Deliberately Developmental Organisation (DDO), combined with our operating values of Listen. Act. Change. We arecommitted to nurturing active citizens and supporting enterprising individualswith a growth mindset, both professionally and personally. At Indus Action, you are valued beyond your role or title. Instead of an open-door policy, we have a no-door policy, where everyone has access to and collaborates with everyone. We also offer high cross-functional learning within the ecosystem. If you are about building for impact at scale,experimenting, and learning with joy along the way, then Indus Action is theplace for you, and we have been looking for you! Project Description Indus Action signed an MoU with the Punjab Development Commission to strengthen the implementation of certain Social Security Schemes as well asspecific policies with the Right to Education Act (especially Sec. 12(1)(c),RTE Act 2009). The work entails policy and process redesign, technologydevelopment, capacity building, grievance redressal, and registration drives onthe ground, among other tasks. We are at an advanced stage of breakthroughprojects in the State, aimed at enhancing welfare delivery for vulnerablepopulations. In this initiative, the organisation will play a key role in policy and process redesign , capacity building, strengthening grievance redressal mechanisms , integrating technology for process improvement, and facilitating large-scale campaigns at the grassroots level. As the Senior Manager, Operations, the candidate will be expected to play a role in the project/projects as the Technical Expert, which may include the following: Support in the partnership formulation process with other line departments, jointly with the Senior Lead. Collaborate with other organisations in the Project Management Unit (PMU) (wherever necessary) Conduct primary and/or secondary research to understand areas like scheme implementationgaps, budgets, process flows, etc., in the welfare delivery by the state. Create policy or scheme-related memos or briefs. Design and implement initiatives to enhance the implementation of schemes delivered.