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WEN WOMENTECH PRIVATE LIMITED
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Front Office Executive/ Associate

Front Office Executive/ Associate

WEN WOMENTECH PRIVATE LIMITED

1 - 2 years

2 - 3 Lacs

bengaluru

Posted:19 hours ago| Platform:

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Skills Required

front office hotel management query handling cms guest service booking management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department name : - Front Office

Unit : - Club (Imperial)

Job Objective

The Front Office Associate is responsible for delivering exceptional member and guest service at the reception desk, managing bookings, handling payments, and ensuring smooth coordination with all departments while maintaining professionalism and adherence to club standards.

Key Responsibilities

Financial

Collect payments for activity bookings, rooms, spa/salon, and other desk charges.
Record transactions in the designated billing system/register and issue receipts.
Maintain a daily accounting summary and handover collections to Accounts as per procedure.
Perform daily cash/card reconciliation and finalize billing entries.
Customer
Welcome members and guests courteously and maintain a service-oriented attitude.
Provide accurate information about club facilities, rules, and timings.
Assist members with queries and direct them to appropriate departments.
Handle guest concerns promptly and ensure service recovery when required.

Process

Manage room bookings using FX software, including check-in/check-out processes.
Handle activity area bookings (squash courts, pool, studio classes, gym slots, spa/salon) and confirm availability.
Answer calls within 3 rings, transfer accurately, and maintain call logs.
Enter new membership details and update existing member information in CMS.
Coordinate with Housekeeping, Activity Teams, Spa/Salon, and Security for operational readiness.
Maintain neat and organized reception area, ensure availability of forms and stationery, and adhere to grooming standards.
Complete daily closing routine including FX updates, activity bookings, CMS entries, and proper handover for next shift.

Capability

Demonstrate strong communication and problem-solving skills.
Maintain professionalism and a guest-focused attitude at all times.
Ability to multitask and manage time efficiently in a fast-paced environment.
Foster positive coordination with other departments for seamless operations.

Desired Profile: -

Degree / Diploma - Hotel Management or related field

Overall experience : -

1 - 2 years in front office or guest service role, preferably in a luxury hospitality setting.
Strong communication, problem-solving, and organizational skills
Ability to handle bookings and payments accurately
Guest-focused attitude
Ability to handle difficult guests and conflicts

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