Role & responsibilities Business MIS consolidation, analysis and reporting. Prepare PPTs for presentations. Assist in decision execution and follow-ups. Draft official communication and manage written communication on professionally promptly and accurately on behalf of the reporting authority. Prioritizing tasks, and streamlining workflows to meet deadlines Schedule and coordinate meetings and appointments. Make travel bookings and reservations. Managing expenses and ensure timely bill payments. Perform various administrative tasks, like organizing paperwork, maintaining office supplies. MIS Calendar management, travel arrangements and other Admin related tasks

Role & responsibilities Achieving sales and contribution targets. Participating actively in sales promotion programs- ideas, implementation and monitoring. Establishing relations with customers through high standards of customer service with a personalized approach. Updating and refreshing own selling skills, competitor activities etc. Maintaining visual merchandising as per norms. Personal grooming of highest standards Preferred candidate profile 4-5 years of experience in service industry particularly in High End / Luxury /Premium Retail, hospitality industry. Minimum Qualification: Graduate

Role & responsibilities Manage the Order to Cash process, Order Processing and Inbound process to ensure that products arrive in India as per agreed deadlines; while coordinating customs activity with third parties. Manage transportation and deliveries after Customs clearance. Ensure all products entering India are registered. Inbound Responsible for Monthly Order Upload process for all Brands Check if products are registered before the order are released. Shipment planning AIR/Ocean mode to meet monthly sales target. Ensures delivery of invoiced items Procuring new SKU (Stock Keeping Unit) launch details prior to start of next month ordering process. Setting up those SKUs in system/MRP (Material Requirement Planning) updation/ VAS (Value Added Services) updation/ Dechain check (life cycle of a product) viz-a-viz registration status Create file for customs, based on the Import Invoices to ensure timely Bill of Entry submission to avoid any demurrage / detention/ storage charges Ensure all shipments are recorded in the inbound tracker and communicated to CHA (Custom House Agent) & Maintaining monthly MIS of SC activity. Obtain shipping documents from the source/forwarder and forward to CHA. Ensure the shipment are cleared on time and communicate delays avoiding demurrages where possible. Seek approval for unavoidable demurrage/ detention/ storage charges from line manager. Ensuring VAS (labelling) activity completed as per PDP before shipment clearance. Ensuring that all inbound orders are delivered within the Customer Requested Delivery Date (CRDD) from Oevel (Belgium Distribution Center). Should try to minimize delays in case of contingencies like unavailable freight booking, partial shipment arrival or delay at customs. Ensure shipment has been received by the warehouse and put away, prioritizing urgent shipments as determined by the brands. Investigate discrepancy reports from Oevel, lodge claim with the source and obtain credit note for missing/damaged goods. Responsible for retailer communication on shipment arrival and sending order allocation report POD (Proof of Delivery) to cross dock warehouse and other report submission for month closing. Close shipment in the system Inwards/ complete documentation as per month end process Outbound Collate rates from freight forwarders/transporters for outbound/inbound shipments and recommend appropriate options to Supply Chain Manager Collate information on forwarder/CHA/Transporter (Service providers) performance versus agreed service levels & generate a report Follow-up on all deliveries and ensure that shipment is delivered before the affiliate sales closing deadline. To arrange appointment from retailors and coordinate with warehouse for dispatch plan. Check for MRP, Discounts, Billing price and shipping address on all documents in order to ensure a smooth flow before dispatch Prepare outbound shipping documents invoice, pod, road permit (e-way bill) POD (Proof of Delivery) on compilation of shipment delivery. Operations Manage all the deliveries after customs clearance ensuring that the stocks are dispatched in time for meeting affiliate sales closing target. Manage Non-moving inventory and providing details to Brands on Monthly basis Manage Destruction of old and expired products after obtaining necessary approvals from government departments VAS Labelling at Customs bonded warehouse. Coordinate with warehouse for 3PL movement and stocks delivery to retailors as per appointment. MIS for SC activities and Root cause analysis. . Returns Manage return to vendors for all Retailers Performing credit/debit in system for stock diverted/returned in system as per set process Master Data Activity Check material master maintenance in SAP Systems Operations and Maintenance (SRP) updation Manage VAS database as per set guideline Maintain Custom duty advance record Performing System tests of new brands in SAP prior to their launch Others Perform other duties as assigned in line with the role Manage credit note approvals Provide customs declaration. High sea sale documentation to be prepared. Dealing with custom notices as and when required and as advised by Logistics Manager. Communicating and coordinating deliveries with warehouse. New door opening dispatch planning and delivery coordination. Manage gratis order for all store and corporate employees. Coordinating and managing warehouse operations

Role & responsibilities Responsible for HR data management, talent acquisition, addressing employee grievances. Ensures efficient HR operations. Ensure adherence to compliance and policy implementation, HR reporting and analytics, communication, payroll coordination, internal audit and documentation. Talent Acquisition, Offer Management and Onboarding for Retail Assist HR Manager in closing retail positions Develop sourcing strategies including job boards, employee referrals and recruitment vendors. Maintain accurate HR records and employee data using SuccessFactors Responsible for maintaining and updating all recruitment trackers Sending weekly updates to HR Manager and HR Director on recruitment status Prepare and extend job offers to shortlisted candidates and create and maintain employee folders on SharePoint Track and report on key recruitment metrics. Collaborate with district managers to ensure successful hiring. Assist in seamless onboarding process for new hires. Ensure accurate completion and submission of all necessary onboarding documents like HR connect form, Form 11, Form 2, Form F, Nomination forms, etc. Track and report onboarding metrics such as completion rates, employee satisfaction and retention during the first 90 days. Employee Grievances Assist the HR Manager in conducting investigation, interviewing employees to address their grievances. Ensure the issues are documented and proper assistance is provided. Maintain documentation of grievance cases and outcomes. Data Management, Reporting and HR Decks Maintain HR data to generate timely and accurate reports (headcount, turnover, attendance, time to fill position rate, etc.) Prepare HR dashboards, monthly recruitment reports. Create presentations and decks to support HR Manager for leadership meetings. Work on ad hoc reporting requests from HR Director providing custom data and reports as required. Data accuracy and quality control: ensure data integrity by performing self-audits to avoid discrepancies. Work closely with recruitment, payroll, and corporate HR teams to gather data, track progress and align reports.

Role & responsibilities Summary Supports brands on the definition of their go to market strategy and commercial plan. Develops and delivers the key account commercial plan with consent of GM and brand managers, leading negotiations with retailers. Drives and develops brand position/share/ranking with the retailer, in close partnership with Brand Managers Owns the key account online P&L. Align global and local brand strategy and ensure successful execution of online sales and marketing plans. Preferred candidate profile . Strategy, Insights and Solutions Builds and develops long-lasting relationships with E-Commerce partners ,including negotiating commercial terms with e-commerce partners in relationship with Brand and commercial wholesale teams. Understanding online consumer behavior and building up consumer facing plans by establishing key customer metrics to benchmark progress and linking to overall sales growth or increased profitability Investigate and evaluate the feasibility of potential Digital and e-commerce projects and make recommendations as to the impact and feasibility of implementation. Implement Affiliate, Online and Brand strategies with Partners (retailers and pure players) online, to achieve affiliate goals. Work closely with Marketing, Brand Manager and Communication teams, to drive online media integration across traditional communication plans, as well as to achieve appropriate media mix based on consumers changing media habits Track and analyse competitive beauty e-retailer landscape. Stay aware of e-communication trend and programs as they relate to the prestige beauty arena Responsible for e-commerce enablement, actively assessing market readiness, technical options and partnership opportunities Builds the e-retailer marketing calendar plans across brands for each e-account in close cooperation with the brands and commercial online team, and execute different brand strategies with the e-retailer Explores new business opportunities together with the e-retailer and in discussion with the brand managers. Drives and develops brand position/share/ranking with the retailer, leveraging scale across brands where it makes sense. Collaborates with education team to ensure alignment. Evaluates the competitive landscape and evolution of retailer through regular site visits and external reports, where applicable. 2. Business Performance Planning and Analysis Develop and define Online plans, prepare and implement necessary guidelines and meetings with key Regional and Brand partners to ensure programs (activations/campaigns) are implemented according to requirements and goals. Top line direction, standardizing analysis and insight and maximizing cross-brand/cross-country learning provided to Brand teams. Create reports to analyse marketing results (, sales figures, performance, inventories, marketing results etc.) Serve as the key expert in analysing and reviewing consumer engagement and behavior via e- commerce channels. Monitors and where required; improve business processes effectiveness by highlighting inefficiencies and recommending/facilitating process changes. Owns the key account P&L, from gross sales to NOP. Achieves monthly sell-through and sell-in targets in cooperation with Brands. 3. Drive the Online Business for India Hit Business Targets in terms of Online Sales Work with Logistics Team, Brands and teams to ensure efficient and consistent e-commerce fulfilment processes Provide direction on all aspects of e-commerce and digital multi-channel communication (offline and online). Work with Retail Partners to facilitate, promote, measure retailer e-commerce activities and ensure that global guidelines are facilitated and adhered to. Responsible for day-to-day contact for all online partners. Conceptualize and build strategies with off-line promotion/activities to drive online traffic and conversion. Acts as a brand custodian and ensures that brand representation is in line with brand guidelines in terms of assets, boutiques etc. Supports brands on the definition of their go to market strategy and commercial plan, including defining sales objectives and forecasts per Retailer. Based on the commercial plan, drives negotiations with retailers, in close partnership with brand managers. Manages execution and governance of KAM contracts within the mandate provided Works with internal stakeholders (Brand team, Demand Planning and Supply Chain) to secure correct forecast and delivery. Manages retailer activities such as promotions, training, planning and special projects, in collaboration with the brands. Evaluates retailer campaigns and provides feedback to brands. Works hand in hand with eKAM to ensure 360 account management. KAM responsibility for ensuring this happens. 4. Inventory Management Liaising with brands team to do demand forecasting and order based on calendar Negotiating with Retailors on orders Plan liquidation of excess inventory in liaison with Retailors Forecasts future sales and inventory demand in channel 5. Operations Manage inventory and online marketing offerings with respect to samples at checkout, unique promo box offers or outside partner sampling programs. Responsible for keeping track and updating monthly marketing calendars, sending correspondence with updates to vendors or internal team. Ensures that all updates/site refreshes/online inventory management takes place as per agreed timelines and escalate all technical issues with relevant Global/Regional teams in a timely manner Ensure online projects/communication is in alignment with approved operational plan, budget, and schedule. 6. Social and Digital Marketing Oversee and coordinate all Online focused efforts and use of customer intelligence for better marketing programs, better resource allocation and better customer service. Create and disseminate relevant content to educate and recruit potential online customers. 7. Leading the Online Coordination Team Supervising the Online Coordinators: Providing guidance and direction, including setting performance standards and monitoring performance. Building and cultivating team: Encouraging and building mutual trust, respect, and cooperation among team members. Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

The Buying & Planning role is responsible for managing the procurement and inventory planning process to ensure optimal stock levels, maximize profitability, and align with sales targets. This role involves supplier negotiations, demand forecasting, inventory management, and collaboration with cross-functional teams to drive business growth. Key Responsibilities: Buying & Procurement: Identify and source products that align with the companys merchandising strategy and customer demand. Build and maintain relationships with suppliers, negotiating terms, pricing, and delivery schedules. Analyze market trends, competitor strategies, and customer preferences to make informed buying decisions. Manage purchase orders, ensuring timely procurement and stock availability. Merchandise Planning & Inventory Management: Develop seasonal and annual merchandise plans based on sales forecasts and business objectives. Monitor inventory levels to optimize stock turnover and reduce markdowns. Coordinate with supply chain and warehouse teams to ensure efficient stock movement and replenishment. Utilize data analytics to identify slow-moving and fast- selling products, adjusting procurement plans accordingly. Sales & Performance Analysis: Analyse sales performance, profitability, and key merchandising metrics to make data-driven decisions. Identify underperforming categories and recommend action plans for improvement. Work closely with marketing and store teams to align promotions and product launches with sales strategies. Collaboration & Coordination: Work closely with vendors, designers, and product development teams to curate product assortments. Coordinate with retail operations to ensure smooth execution of merchandising plans in stores or online. Partner with finance to manage budgets, pricing strategies, and margin optimization. Key Skills & Competencies Strong analytical and forecasting skills for demand planning and sales projections. Excellent negotiation and vendor management abilities. Proficiency in inventory management and merchandise planning tools. Understanding of retail buying cycles, trends, and pricing strategies. Strong communication, collaboration, and decision-making skills. Proficiency in Microsoft Excel, ERP, or other inventory management software.

Purpose of the Role Drives Business Planning, Accounting and Budgeting along with driving efficiency and profitability. Responsible for developing comprehensive business and financial plans, preparing accurate and timely reports, and driving opportunities to grow the business. Responsible for the growth of Business and revenues via robust and detailed analysis within the limits of the overall financial strategy. Handle FP&A function for Annual Operating Plan (AOP), Business plans, Monthly Reports on Performance, Forecasting of the business, Balance Sheet, and Cash Flow of the business KEY RESPONSIBILITIES Partner in achieving AOP, maintaining timelines for MIS, business analysis on P&L covering Sales, Margin and Cost, and other reporting requirements specific to the Brand. MIS - Format / Region wise / Store wise & Category-wise performance and other reports Review all cost elements and report variances. Month-end closing books of account activities and review the general ledger for the BU and ensure timely closure of accounts. P&L forecasting & cash flow. Monitor P&L and Balance Sheet items movement Monitor expenses versus budget, track the variances, recommend corrective actions and follow up on remedial actions to ensure adherence to the budget and to support the effective monitoring of performance within the budget. Monitor and Control Marketing investment. Retail productivity/Key Matrix/Inventory Dashboard Provide a consolidated view of the business financial and operational performance across geographies and assist with business planning, reporting and forecasting activities Preparation & presentation of Key performance indicator of the business. Adhere to established SOP/processes and Identify and fix the process gaps if any. Collaborative working with other teams Institute and maintain processes that would ensure the integrity and timeliness of financial, cost and management accounting and reporting Analyze financial and operating performance regularly and interpret them to management and suggest course corrections where necessary Prepare forecasted profit & loss, balance sheet and cash flow

Profile Summary *Responsible for increasing the ROI and the profitability of the bands through analysis of financial information. Responsible for reports on financial analysis, advising the Brand team on Profit & Loss (P&L) management and useful financial insights. *Be responsible for budgets, financial estimates, monthly and all internal management reporting and communicating results to top management. *Oversee the companys strategic and long-range goal planning, along with driving strategic initiatives *Support the development of plans in order to achieve profitability goals *Oversee the Business Management function and will be responsible for ensuring this department provides meaningful, value added analyses to help drive the business. *Lead and manage the Business Management team. Role & responsibilities Business Performance Planning & Analysis Responsible for being the financial controller for entire P&L of set of brands and do variance analysis of brand performance - Generating and monitoring ideas on cost management - Evaluation of capital expenditure proposals and ensuring ROIs Prepare zero-based/top-down/ detailed annual budget for each brand by working closely with brand teams to achieve targets based on respective brand strategy & guidelines for the financial year. Drive the rolling financial estimates (like budgets, mid-year reviews) process by working with cross-functional/brand teams across the organization; to ensure accurate monthly submissions to Global/Region on pre-aligned targets. Subsequently, performing comprehensive review, reporting of estimates and reports on risks and opportunities for the affiliate. Review and conduct analysis on monthly sales reporting package for retail sales by category, by store and Brand, including information on plan, last year sales and Revised Estimate to advise Brands on over/under achievement and corrective actions Act as business partner to the brand by performing various special projects, designing MIS, building analytics to provide insights that spur effective decision-making. Lead financial analysis of margin-enhancing Value Analysis projects for the brand to drive improvements in Cost of Goods for existing products. Analyze monthly, brand-wise Profit & Loss Utilizing by leveraging use of Corporate Finance Management (Onestream) tool. Discuss the variances vs plan and provide expert advice (like P&L Management, cost cutting etc.) to ensure delivery vs plan Provide guidelines and support to cost center manager of every team in controlling/monitoring their respective budgets. Support accounts team with month-end financial closing and ensure overall accuracy & hygiene of P&L bookings. Leading the cost projections for the subsidiary and spearheading the strategic costing process to drive efficiency. Controlling & monitoring fixed overheads. Monitoring and controlling liquidations and write-offs when required Responsible for financial data integrity management. Work as decision/analytics support for General Manager (GM) & Finance Director (FD) 2. Business Strategy Development Drive the Long-Range planning process by collaborating with Brand Managers and cross- functional teams (Marketing, Communications and Online); based on requirement by the Global leadership team Prepare key strategy documents (budget, estimate and long-range plan) for the affiliate as and when required by the GM/FD Produce and share Ad-Hoc competitive reports when requested by General Manager. Ideate & collaborate on opportunities for revenue growth maximization & cost optimization. Contribute guidance, information and analyses during the brand's annual Strategy and Plan development cycles. Support Business Development/GM/FD on P&L scenarios/strategic planning for new Channels/Markets/Brands. Prepare P&L for new markets/brands/doors/channels. 3. Leading and Managing Team Coach and mentor the team on business and development goals Extend financial expertise to other team members as required

Role & responsibilities We are searching for an enthusiastic event manager with a "can-do" attitude to assist our organization in hosting events that enhance our organization's image. The event manager will be tasked with researching and securing venues, planning and managing our events' calendar, negotiating quotes and agreements with vendors, assisting with event marketing, monitoring timeframes, networking, and delivering on event brief objectives. Your creativity, organizational skills, and vision will assist our organization in amplifying our brand visibility. The ideal candidate for this role should demonstrate exceptional organizational abilities, superb interpersonal skills, multi-tasking skills, and excellent time-management. Responsibilities: Brainstorming and implementing event plans and concepts. Handling budgeting and invoicing. Liaising and negotiating with vendors. On ground execution Negotiating sponsorship deals. Handling logistics. Updating senior management. Managing branding and communication. Developing event feedback surveys. Obtaining permits. Handling pre/post-event reports.

Role & responsibilities * Design UI, wireframes, user journey for all internal websites, app and other internal digital products. * Proven experience collaborating with developers to seamlessly integrate design concepts and ensure technical feasibility *Highly proficient in Figma, showcasing a track record of creating detailed UI/UX designs and efficient use of its feature *Expertise in developing scalable design systems within Figma, ensuring consistency and efficiency in design workflows and product development *Familiarity with usability testing and a commitment to a user- centered design approach, incorporating feedback to enhance the overall user experience *Proven ability to adapt to changing design trends and technologies, coupled with a proactive and innovative mindset to contribute fresh ideas to the design process *Collaborate with cross-functional teams, including product managers and stakeholders, to gather requirements and translate them into intuitive and visually appealing user interfaces. Qualifications Bachelors degree in design, visual design, or equivalent or practical experience on creating user interfaces (

Multiple Positions Roles and Responsibilities DATA MANAGEMENT & ANALYSIS Identify best sellers in terms of their best selling points to ensure that they reach their potentials & identify slow sellers and take action to reduce prices or set promotions. Category and segment Analysis in which the company operates and suggest inclusions and exclusions. Category and Product gap analysis NEGOTIATION Negotiate with representatives of international luxury brands. Represent the company at international fairs. Identify potential brands and negotiate for partnerships with the company. PLANNING Plan Season wise buying to augment sales during the peak periods and controlling stock levels based on forecasts for the season. Merchandise planning, Ordering stocks, Replenishment planning & Re-order planning thereby negotiating cost prices, managing the distribution of stock, agreeing timescales and delivery dates, and completing the necessary compliances and paperwork. Liquidation of Non Moving Stocks and track optimization of the Slow Moving Stocks Annual business plan and budgeting INVENTORY AND WAREHOUSE MANAGEMENT . Planning, maintaining and re-ordering for central warehouse COMMERCIAL Understanding statutory aspects including GST, Customs and other laws and taxes impacting the business. Understanding and working to minimize the impact of forex fluctuations.

We are looking for a seasoned Google Ads Expert with 6-7 years of hands-on experience in managing, optimising, and scaling high-performance ad campaigns. The ideal candidate will be a strategic thinker and data-driven marketer who can deliver measurable ROI through smart ad spend management and continuous optimisation. Key Responsibilities Plan, create, and manage Google Ads campaigns (Search, Display, Shopping, Video, Performance Max). Conduct detailed keyword research, audience targeting, and competitive analysis. Develop compelling ad copy and creatives in collaboration with the content/design team. Optimize campaigns regularly to improve CTR, conversion rates, quality score, and ROI. Set up and track performance through Google Analytics, Google Tag Manager, and other relevant tools. A/B test ad creatives, landing pages, and bidding strategies to drive continuous improvement. Monitor daily, weekly, and monthly performance and present detailed reporting and insights. Manage campaign budgets effectively, ensuring efficient allocation of ad spend. Stay up-to-date with Google Ads updates, trends, and industry best practices. Required Skills and Qualifications 6-7 years of professional experience in Google Ads/Paid Search marketing. Proven track record of managing and optimizing budgets of [60lacs/month or more] on search. Deep understanding of the Google Ads platform, including manual/advanced bidding strategies and automation. Proficiency with tools like Google Analytics, Google Tag Manager, Data Studio, and SEMrush or Ahrefs. Strong analytical skills; ability to interpret data and turn insights into action. Experience with conversion tracking and lead generation funnels. Google Ads Certification is preferred. Preferred Qualifications Experience in managing campaigns for [industry-specific experience, e.g., e-commerce, B2B SaaS]. Familiarity with landing page CRO and UX optimization. Working knowledge of Facebook Ads or other PPC platforms is a plus. Experience with scripts or automation tools for campaign management.

We are looking for passionate and driven Talent Acquisition Specialist for Key Hiring. Role & responsibilities Strategic Planning: Developing and implementing a comprehensive talent acquisition strategy aligned with the organization's overall goals. Sourcing and Recruitment: Identifying and attracting qualified candidates through various channels, including job boards, social media, networking, and employee referrals. Candidate Assessment: Conducting interviews, screening applications, and evaluating candidates to ensure they meet the required skills and cultural fit. Employer Branding: Promoting the company's employer brand to attract top talent and create a positive perception of the organization. Candidate Experience: Ensuring a positive and engaging experience for all candidates throughout the recruitment process. Hiring Manager Collaboration: Partnering with hiring managers to understand their needs, define job requirements, and manage the selection process. Onboarding: Facilitating the onboarding process for new hires to ensure a smooth transition into their roles. Performance Monitoring: Tracking key metrics related to recruitment, such as time-to-fill, cost-per-hire, and candidate satisfaction. Market Research: Staying up-to-date on industry trends and best practices in talent acquisition to maintain a competitive edge. Compliance: Ensuring all recruitment activities comply with relevant labor laws and regulations. Key Skills: Communication: Excellent verbal and written communication skills for interacting with candidates, hiring managers, and other stakeholders. Relationship Building: Ability to build and maintain strong relationships with candidates, hiring managers, and other professionals. Negotiation: Ability to negotiate compensation packages and other terms of employment. Problem-Solving: Ability to identify and resolve issues related to the recruitment process. Organization: Ability to manage multiple tasks and priorities effectively. Industry Knowledge: Understanding of the specific industry and its talent landscape. HR Tools: Familiarity with HRIS and applicant tracking systems.

Role & responsibilities Strategic Planning: Developing and implementing a comprehensive talent acquisition strategy aligned with the organization's overall goals. Sourcing and Recruitment: Identifying and attracting qualified candidates through various channels, including job boards, social media, networking, and employee referrals. Candidate Assessment: Conducting interviews, screening applications, and evaluating candidates to ensure they meet the required skills and cultural fit. Employer Branding: Promoting the company's employer brand to attract top talent and create a positive perception of the organization. Candidate Experience: Ensuring a positive and engaging experience for all candidates throughout the recruitment process. Hiring Manager Collaboration: Partnering with hiring managers to understand their needs, define job requirements, and manage the selection process. Onboarding: Facilitating the onboarding process for new hires to ensure a smooth transition into their roles. Performance Monitoring: Tracking key metrics related to recruitment, such as time-to-fill, cost-per-hire, and candidate satisfaction. Market Research: Staying up-to-date on industry trends and best practices in talent acquisition to maintain a competitive edge. Compliance: Ensuring all recruitment activities comply with relevant labor laws and regulations. Key Skills: Communication: Excellent verbal and written communication skills for interacting with candidates, hiring managers, and other stakeholders. Relationship Building: Ability to build and maintain strong relationships with candidates, hiring managers, and other professionals. Negotiation: Ability to negotiate compensation packages and other terms of employment. Problem-Solving: Ability to identify and resolve issues related to the recruitment process. Organization: Ability to manage multiple tasks and priorities effectively. Industry Knowledge: Understanding of the specific industry and its talent landscape. HR Tools: Familiarity with HRIS and applicant tracking systems.

Role & responsibilities Training Program Development & Delivery: Develop and Implement Training Programs: Design comprehensive training modules that cover product knowledge, Trade & selling techniques, and customer service strategies Train In-Store Staff: Lead regular training sessions for in-store staff to ensure they have the necessary expertise to educate customers about the history, value, and features of products. Train agents: Provide training for customer service representatives who interact with customers over the phone, emails & chat, ensuring they are equipped to communicate effectively about product details, value propositions, and after-sales services. Ongoing Training: Regularly refresh and update training content to keep pace with new arrivals, trends, and market changes Product Knowledge Expertise: Comprehensive product Knowledge: Ensure the team is well-versed , including brand history, model specifications, condition grading, authentication processes, and pricing structures. Luxury Market Trends: Keep the team informed about market trends, and emerging brands to enhance their expertise Sales Techniques & Customer Engagement: Trade & Selling Skills: Develop and deliver training on effective sales techniques tailored for high-value, luxury items Customer Experience: Ensure the team understands the importance of providing a personalized and exceptional customer experience, both in-store and over the phone. Handling Objections & Closing Sales: Provide training on overcoming customer objections and closing sales, especially in the context of high-investment products Training Structure & Curriculum Development: Design Training Frameworks: Develop structured training frameworks for various business functions, ensuring they cater to the needs of different teams (sales, operations, leadership, customer service, etc.). Develop Session Flow: Design engaging and interactive session flows for training programs, ensuring each session is aligned with learning objectives and includes assessments, activities, and real-world applications. Create Modular Training Content: Build training content that can be delivered in various formats (workshops, e-learning modules, webinars, blended learning, etc.) that meets the needs of diverse learning styles. Scalable Programs: Design training programs that are scalable, easily deployable, and adaptable to different levels of employee expertise, ensuring continuous learning across the organization. Assessment & Feedback: Evaluate Training Effectiveness: Regularly assess the effectiveness of training programs through feedback, testing, and performance metrics (sales performance, customer satisfaction, etc.). Provide Ongoing Feedback: Offer continuous support and coaching to staff, providing constructive feedback and guidance to enhance performance. Measure Impact: Track and report on the impact of training programs on team performance, product knowledge, and customer satisfaction. Collaboration & Communication: Cross-Departmental Collaboration: Work closely with the product, marketing, and retail teams to ensure training aligns with the brands messaging and the businesss sales objectives. Ensure Consistency: Ensure all staff, both in-store and remote, are delivering a consistent message to customers

Manage the Order to Cash process for key accounts in both offline and online channels. The work includes building Customer collaboration, Order Management, Delivery management and Master Data process management to ensure that products arrive in India and are delivered to customers as per agreed terms. Key Performance Areas & Description Inbound Responsible for Monthly Order Upload process for all Brands & Retailers. Check if products are registered before the order are released. Shipment planning AIR/Ocean mode to meet monthly sales target. Ensures delivery of invoiced items Procuring new SKU (Stock Keeping Unit) launch details prior to start of next month ordering process. Setting up those SKUs in system/MRP (Material Requirement Planning) updation/ VAS (Value Added Services) updation/ Dechain check (life cycle of a product) viz-a-viz registration status Create file for customs, based on the Import Invoices to ensure timely Bill of Entry submission to avoid any demurrage / detention/ storage charges Ensure all shipments are recorded in the inbound tracker and communicated to Operations team & Maintaining monthly MIS of Supply Chain activity. Investigate discrepancy reports from Oevel, lodge claim with the source and obtain credit note for missing/damaged goods. Responsible for retailer communication on shipment arrival and sending order allocation report to internal and external customer, POD (Proof of Delivery) to cross dock warehouse and other report submission for month closing. Close shipment in the system Inwards/ complete documentation as per month end process. Product Cataloguing creation and sharing with Brand team and retailors as per set process. Be timely and deliver fast solutions. Handling NPL activity as per set processes. Monthly Reporting First Response time - First response time (FRT) between a customer sending their orders till Deliveries are created. (Order receipt to Delivery Creation). Open orders monthly reporting. Average Response Time of Customer Service activities. Service level accuracy. Average handle time. Catalogue Misalignment monthly. SLA Reports. Master Data Activity Check material master maintenance in SAP. Responsible of Price Master / Retailors Discount / Shipping route. Systems Operations and Maintenance (SRP) updation. Preparation of Order forms. Manage VAS database as per set guideline (Saleable & Non-Saleable). Maintain Custom duty advance record. Performing System tests of new brands in SAP prior to their launch. Others Perform other duties as assigned in line with the role and EL Corporate strategy. Manage credit note approvals. High sea sale documentation to be prepared. Dealing with custom notices as and when required and as advised by Logistics Manager. New door opening dispatch planning and delivery coordination. Manage gratis order for all store and corporate employees via SAP & Maintaining records.

Our client is a leading name in premium fashion Industry. 5 Working Days Only Role & responsibilities Staff Management:T raining, scheduling, supervising, and evaluating staff performance. Motivating the sales team, fostering teamwork, and resolving any personnel issues. Sales and Revenue Generation: Developing and implementing strategies to meet sales targets and increase profitability. Analyzing sales data and making adjustments to improve performance. Inventory Management: Overseeing stock levels, ordering new products, managing stock rotation, and minimizing losses due to theft or damage. Customer Service: Ensuring excellent customer service, addressing customer complaints, and resolving issues promptly. Store Operations: Managing day-to-day operations, including opening and closing procedures, maintaining store appearance, and ensuring a safe and clean environment. Financial Management: Creating and managing the store's budget, monitoring expenses, and ensuring the store meets its financial goals. Compliance and Loss Prevention: Ensuring compliance with relevant laws and regulations, implementing security measures to prevent theft and loss. Marketing and Promotion: Developing and implementing marketing strategies to attract customers and promote the store's products and services. Reporting and Analysis: Generating reports on sales, inventory, and other key performance indicators to assess store performance and make informed decisions. Key Attributes Must be passionate about delivering friendly and responsive customer service. Must have excellent conversational and interpersonal skills. Must be energetic, proactive and goal oriented. Must have a strong sense of discipline and be eager to learn. Must have high standards of personal grooming and have a friendly manner. Must be able to motivate his team and demand performance.

Our client is a leading name in premium fashion Industry. 5 Working Days Only Key Responsibilities Customer Engagement: Greeting customers, answering questions, and providing product information. Sales Assistance: Helping customers find items, recommending products, and processing sales transactions. Store Maintenance: Ensuring the sales floor is clean, organized, and well-stocked. Cash Handling: Processing payments, handling returns, and managing financial transactions. Inventory Management: Assisting with stock replenishment and potentially reporting low stock or discrepancies. Customer Service: Addressing customer complaints and resolving issues effectively. Skills and Qualifications Communication Skills: Ability to clearly communicate with customers and colleagues. Customer Service Skills: Providing excellent service and creating a positive shopping experience. Sales Skills: Ability to recommend products, cross-sell, and meet sales targets. Product Knowledge: Understanding the features and benefits of products. Basic Math Skills: Processing transactions accurately. Problem-Solving Skills: Addressing customer issues and resolving complaints.

Role & responsibilities Training Program Development & Delivery: Develop and Implement Training Programs: Design comprehensive training modules that cover product knowledge, Trade & selling techniques, and customer service strategies Train In-Store Staff: Lead regular training sessions for in-store staff to ensure they have the necessary expertise to educate customers about the history, value, and features of products. Train agents: Provide training for customer service representatives who interact with customers over the phone, emails & chat, ensuring they are equipped to communicate effectively about product details, value propositions, and after-sales services. Ongoing Training: Regularly refresh and update training content to keep pace with new arrivals, trends, and market changes Product Knowledge Expertise: Comprehensive product Knowledge: Ensure the team is well-versed , including brand history, model specifications, condition grading, authentication processes, and pricing structures. Luxury Market Trends: Keep the team informed about market trends, and emerging brands to enhance their expertise Sales Techniques & Customer Engagement: Trade & Selling Skills: Develop and deliver training on effective sales techniques tailored for high-value, luxury items Customer Experience: Ensure the team understands the importance of providing a personalized and exceptional customer experience, both in-store and over the phone. Handling Objections & Closing Sales: Provide training on overcoming customer objections and closing sales, especially in the context of high-investment products Training Structure & Curriculum Development: Design Training Frameworks: Develop structured training frameworks for various business functions, ensuring they cater to the needs of different teams (sales, operations, leadership, customer service, etc.). Develop Session Flow: Design engaging and interactive session flows for training programs, ensuring each session is aligned with learning objectives and includes assessments, activities, and real-world applications. Create Modular Training Content: Build training content that can be delivered in various formats (workshops, e-learning modules, webinars, blended learning, etc.) that meets the needs of diverse learning styles. Scalable Programs: Design training programs that are scalable, easily deployable, and adaptable to different levels of employee expertise, ensuring continuous learning across the organization. Assessment & Feedback: Evaluate Training Effectiveness: Regularly assess the effectiveness of training programs through feedback, testing, and performance metrics (sales performance, customer satisfaction, etc.). Provide Ongoing Feedback: Offer continuous support and coaching to staff, providing constructive feedback and guidance to enhance performance. Measure Impact: Track and report on the impact of training programs on team performance, product knowledge, and customer satisfaction. Collaboration & Communication: Cross-Departmental Collaboration: Work closely with the product, marketing, and retail teams to ensure training aligns with the brands messaging and the businesss sales objectives. Ensure Consistency: Ensure all staff, both in-store and remote, are delivering a consistent message to customers

Role & responsibilities As Country Manager for India, you will be the visionary and execution-oriented leader responsible for transforming our presence in this dynamic market. With a mission to grow the revenue for the area 10x strategic mission in mind and uphold brand principles of mastery, excellence, and love, youll be the driving force behind the countrys growth story. You will establish brand as the undisputed leader in the Indian luxury home market, achieving revenue growth by strategically expanding our retail presence, cultivating strong brand awareness among affluent consumers, and delivering an unparalleled customer experience. You will lead and ensure the profit and growth for our ventures in India, be responsible for existing sales pipeline and develop new business opportunities. Your main focus will be: Maintain and develop existing partners and grow their business, together with them. Connecting with investors to open new partnership stores. Leading and growing our Business Developer Team in India, as the business grows. Identify partners needs, building a short/medium/long-term business action plan in accordance with targets. Assist and implement marketing strategies and delegate tasks to achieve the strategic goals of the company. Primary responsibilities Sales and Business Development: Lead a team of Business Developers to achieve and exceed sales targets Collaborate with partners to identify new locations for stores and support the opening of new outlets. Work closely with the team to ensure the success and profitability of existing stores. Team Leadership: Provide strong leadership to the Business Development team, fostering a culture of collaboration, innovation, and excellence. Motivate and guide the team to drive sales, build strong relationships with partners, and achieve business goals. Partner Engagement: Cultivate and maintain strong relationships with investors and partners to ensure alignment Collaborate with partners to strategize and execute plans for the growth of stores in India. Market Analysis: Stay informed about market trends, competitor activities, and customer preferences to drive informed decision-making. Use market insights to develop and adjust sales strategies for optimal performance. Operational Support: Collaborate with internal teams to provide operational support to stores, ensuring compliance with brand standards. Work with partners to resolve operational challenges and optimize store performance. Performance Metrics: Define and monitor key performance indicators (KPIs) to measure the success of sales and business development efforts. Regularly report on the team's performance and provide recommendations for improvement. Ensure performance on important KPIs, including payment aging, stock aging, customer service errands, order errands, and customer response time. Budget Management: Collaborate with the finance department to develop and manage budgets for sales and business development activities. Ensure cost-effectiveness and efficiency in all operations related to sales and business expansion. Preferred candidate profile Bachelor's degree in Business Administration, Sales, Marketing, or a related field. An MBA, a double education architect/designer and bachelor/MBA in business development, international business, sales, marketing is an advantage. 15+ years sales experience in wholesale and retail, preferably with luxury products. Strong leadership skills with the ability to inspire and manage a diverse team. Experience in growing a premium/luxury retail/wholesale of international/European well-known brand. Strong network and great relations from sales of premium products or solutions within home/decoration/well-being/hospitality/automotive/luxury goods e.g. Excellent communication and negotiation skills. In-depth knowledge of the Indian market and business landscape. Experience in franchise or partnership management is desirable. Connected with HNWI and UHNWIs, and the HENRYs is an advantage. Well connected with top tier architects/designers/ marketing agencies is an advantage.