Job
Description
We are looking for a Front Office Executive that is highly competent and customer-focused to serve as our organization's first point of contact. This position requires a composed, well-organised individual who can thrive in a dynamic environment, manage various activities efficiently, and provide a pleasant and seamless experience for both guests and customers. Key Responsibilities: Greet and attend to walk-in clients, prospects, and partners with a courteous, customer-centric approach. Coordinate and schedule property site visits, ensuring timely communication between clients and the sales or leasing team. Handle incoming calls, emails, and messages, routing them efficiently to the appropriate department or individual. Handle basic administrative tasks, including visitor logs and inter-department coordination. Coordinate hospitality arrangements for client meetings, including refreshments and room bookings. Handle marketing materials, brochures, or any site visit kits for meetings. Maintain confidentiality while handling sensitive client and transaction-related information. Ensure front office and reception areas are always neat, organised, and client-ready. Liaise with internal teams to ensure smooth client servicing and office operations. Provide excellent customer service by being detail-oriented, empathetic, and responsive to client needs and inquiries. Provide support during events, exhibitions, or client walk-throughs held at the office or on-site. Qualifications: 1- 3 years in front office, receptionist, or customer service roles; real estate or hospitality experience is preferred Graduate in any discipline (degree/diploma in Hospitality or Administration is a plus) Excellent communication skills (verbal & written), strong interpersonal abilities, and a professional, well-groomed appearance. Proficient in MS Office (Word, Excel, Outlook) with strong organisational skills and the ability to multitask, prioritize, and perform well. Show more Show less
