Front Office Executive

· Operational Coordination:

• Oversee the daily operations within the Inpatient Department, ensuring effective management of patient admissions, discharges, and transfers.
• Coordinate with the clinical and non-clinical teams to ensure smooth patient flow and minimize delays in treatment or discharge.
• Assist in bed management by ensuring that beds are allocated appropriately, efficiently, and in a timely manner.

· Patient Care & Experience:

• Ensure high-quality patient care by supporting clinical teams in meeting patient needs and responding to inquiries and concerns.
• Monitor patient satisfaction levels and assist in implementing strategies to improve the patient experience within the IPD/OPD.
• Ensure that patients' rights and confidentiality are maintained in line with healthcare regulations (e.g., HIPAA).

· Staff Coordination & Supervision:

• Support the management and coordination of inpatient staff (e.g., nurses, medical assistants, administrative staff) to ensure adequate coverage and resource availability.
• Assist in the training and orientation of new staff in the IPD/OPD, ensuring they are familiar with hospital procedures and patient care protocols.
• Ensure staff adherence to hospital policies and procedures, promoting a culture of high-quality patient care.

· Resource Management:

• Monitor and manage the availability of medical equipment, supplies, and medications required in the IPD/OPD to ensure uninterrupted patient care.
• Work with procurement and inventory teams to ensure timely procurement and replenishment of required resources.

· Compliance & Quality Assurance:

• Ensure that all operations within the IPD/OPD comply with hospital standards, healthcare regulations, and accreditation requirements.
• Support regular audits, quality assurance activities, and safety protocols to maintain a safe environment for both patients and staff.
• Assist in infection control practices and ensure adherence to cleanliness and sterilization procedures.

· Reporting & Documentation:

• Assist in maintaining accurate and up-to-date patient records, including admissions, discharges, transfers, and any significant changes in the patient’s condition.
• Prepare and submit regular reports on bed occupancy, patient flow, staffing levels, and other operational KPIs to senior management.
• Document any issues or discrepancies in operations and assist in troubleshooting and resolving problems.

· Collaboration & Communication:

• Foster effective communication between different hospital departments, such as nursing, medical staff, admissions, and administration, to ensure seamless operations and patient care.
• Act as a liaison between patients, their families, and hospital staff, ensuring clear communication regarding patient status and care plans.
• Participate in daily or weekly operational meetings to discuss departmental needs, concerns, and improvements.

Job Types: Full-time, Fresher, Walk-In

Pay: ₹18,000.00 - ₹25,000.71 per month

Benefits:

• Provident Fund

Work Location: In person