Front Office Executive

What this job involves:

the first point of contact for visitors and guests, managing the reception area and providing administrative support. They are responsible for creating a positive first impression and ensuring smooth operations at the front desk.

Key Responsibilities:

Greeting and Assisting Visitors: Welcoming guests, providing information, and directing them to the appropriate personnel or department.

Managing Phone Calls and Emails: Answering and directing calls, handling inquiries, and managing messages.

Maintaining the Reception Area: Ensuring the reception area is tidy, presentable, and well-stocked with necessary supplies.

Administrative Support: Assisting with tasks such as mail distribution, scheduling appointments, and managing office supplies.

Ensuring Security: Following security procedures and controlling access to the office.

Key Skills:

Communication Skills: Excellent verbal and written communication skills are essential for interacting with visitors and handling inquiries.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain a tidy workspace.

Customer Service Skills: Providing a positive and helpful experience for visitors and guests.

Professionalism: Maintaining a professional demeanour and representing the company in a positive light.

Problem-Solving Skills: Addressing visitor inquiries and resolving issues efficiently.

Front Office Executive Job Description - Expertia AI

The Front Office Executive is the first point of contact for guests and visitors. They are responsible for welcoming guests, answering inquiries, and directing them

Sound like you To apply you need to have:

Strong knowledge of facility / building / property operations

Playing a key role, the ideal candidate holds a Degree or Diploma in Hotel management / Graduate with Building management experience and at least 3 to 5 years experience in facilities management. You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations. You have to act as backup / reliver for the resources deployed in the City.

Solid background in team management. Proven ability to function effectively as part of a team. Proven ability to initiate and follow through with improvement initiatives

Preferred Skills:-

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.