Front Office Executive

Role of Front Office Billing ExecutiveThe Front Office Billing Executive acts as the first point of contact for patients and visitors, handling registration, billing, and related administrative tasks. They ensure smooth patient service, accurate billing, and effective coordination with departments to maintain transparency and efficiency. Key ResponsibilitiesPatient Reception & Registration Greet patients and visitors in a professional and courteous manner. Handle patient registration, admission, and discharge processes. Collect and verify patient information, ID proofs, and insurance details. Billing & Cash Handling Generate bills accurately for outpatient (OP) and inpatient (IP) services. Ensure correct posting of consultation, diagnostics, pharmacy, and other service charges. Collect payments (cash, card, UPI, insurance, or credit) and issue receipts. Maintain daily cash and payment reconciliation records. Insurance & TPA Coordination Guide patients regarding insurance/TPA procedures. Coordinate with TPA for pre-authorization, approvals, and final settlement. Ensure proper documentation for insurance claims. Coordination with Departments Liaise with doctors, nursing staff, pharmacy, and diagnostic departments for billing clarity. Update patients on billing status, deposits, and balance payments. Assist in smooth patient discharge by coordinating with accounts and ward staff. Customer Service Address patient queries related to bills, payments, and services. Provide clear communication on hospital policies and procedures. Handle complaints with empathy and escalate when necessary. Documentation & Reporting Maintain accurate patient billing records, files, and reports. Prepare and submit daily billing and cash collection reports to accounts/management. Ensure compliance with hospital policies and audit requirements. Compliance & Confidentiality Adhere to hospital billing policies, financial protocols, and ethical standards. Maintain confidentiality of patient and financial information. Support internal and external audit requirements.