Front Office Associates — Reception, Bell Desk

1 - 3 years

1 - 2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office Associate to join our team at ITC Grand Chola in Chennai. The ideal candidate will have 1-3 years of experience in the hospitality industry, preferably in front office operations.


Roles and Responsibility
  • Manage front desk operations, including handling guest inquiries and resolving issues professionally.
  • Provide exceptional customer service by greeting guests warmly and ensuring their comfort throughout their stay.
  • Coordinate with other departments to ensure seamless room preparation and check-in processes.
  • Maintain accurate records of guest interactions, transactions, and preferences.
  • Ensure compliance with company policies and procedures while performing daily duties.
  • Collaborate with colleagues to achieve high levels of customer satisfaction and loyalty.

Job Requirements
  • Excellent communication and interpersonal skills are required to interact effectively with guests and colleagues.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills are necessary to resolve guest complaints and concerns efficiently.
  • Basic knowledge of front office software and systems is preferred.
  • A positive attitude and willingness to learn and grow within the organization are essential.
  • Team player who can work collaboratively with others to achieve common goals.

*Note - Job has been sourced from social media platforms/other public websites.

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