3611 Front Desk Jobs - Page 47

Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Ensures knowledge and understanding of OSHA regulations are up to date. Oversees all lost and found procedures. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to ensure adequate supplies. Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. Works effectively with the Engineering department on guest room maintenance needs. Understands and complies with loss prevention policies and procedures. Ensures all employees have proper supplies, equipment and uniforms. Assists in supervising an effective inspection program for all guestrooms and public space. Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service Handles guest problems and complaints seeking assistance from supervisor as necessary. Assists in the review of comment cards and guest satisfaction results with employees. Sets a positive example for guest relations. .

We are seeking a dedicated GSA - Front Office to join our team in Jaipur, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel Efficiently manage the check-in and check-out processes, ensuring accuracy and attention to detail Handle guest inquiries, requests, and complaints promptly and professionally Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests effectively Collaborate with other departments to ensure seamless guest experiences Process room reservations, modifications, and cancellations using the hotel management system Manage cash transactions and maintain accurate financial records Ensure the front desk area is organized, clean, and presentable at all times Adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced setting Diploma in Tourism / Hospitality Management Minimum 1 year of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and bas

A Front Office Associate typically handles administrative tasks and ensures smooth operations at the reception area of a business. Their responsibilities include: Key Responsibilities: Greet and welcome guests with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Handle guest requests, inquiries, and complaints promptly. Manage reservations and room allocations using the Property Management System (PMS). Maintain proper records and documentation related to guest stays. Coordinate with housekeeping, bell desk, and other departments for guest needs. Handle billing and payment processes accurately. Ensure the front desk area is neat, organized, and presentable. Promote hotel services and facilities to guests. Minimum: 10+2 (Higher Secondary) Preferred: Degree/Diploma in Hotel Management or Hospitality

We are seeking a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the highest standards of service. Welcome and greet guests upon arrival, providing a warm and professional first impression Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests Handle guest inquiries, requests, and complaints promptly and courteously Maintain accurate guest records and manage reservations using our hotel management system Collaborate with other departments to address guest needs and resolve issues effectively Process payments and handle cash transactions accurately Maintain the cleanliness and organization of the front desk area Provide information about hotel services, local attractions, and transportation options Assist with administrative tasks, including maintaining the front office logbook and shift reports Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety Excellent customer service skills with a friendly and professional demeanor Strong verbal and written communication abilities Proven problem-solving skills and ability to handle challenging situations calmly Keen

Review, analyze and suggest improvement of work flow and standards at the Front Desk Communicate with Duty Manager on all matters regarding guest services & hotel operations Ensure documentation of all guest related issues using the logbook Coordinate and communicate with other hotel departments as required regarding general administration and operations issues Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently Assist Guest Relations in greeting, rooming, and sending off guests Inspect front of house and back of house regularly for cleanliness and orderliness Check billing instructions, monitor guest credit and act upon any discrepancies Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies. Bachelors in Hotel Management

We are seeking an enthusiastic and customer-focused GSA Front Office professional to join our team in Mumbai, India. As a Guest Service Agent, you will be the face of our hotel, ensuring exceptional guest experiences from check-in to check-out. Greet guests warmly and provide a seamless check-in and check-out process Respond promptly and efficiently to guest inquiries and requests Handle guest accounts and process payments accurately Promote hotel facilities and services, identifying opportunities for upselling Maintain high standards of customer service at the front desk Collaborate with other departments to ensure guest satisfaction Manage day-to-day front office operations Address and resolve guest concerns in a professional and timely manner Ensure the lobby and front desk areas are clean and presentable at all times Stay informed about local attractions and events to assist guests with recommendations Diploma or degree in Hotel Management or related field Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Proficiency in multi-tasking and working efficientl

The primary responsibility of the GM Regulatory Permanent Control Officer (GM RPC) is to establish, deploy and run the Governance Control Frameworks specifically for Sanctions Embargoes called by any regulation impacting Global Markets Front or required by the Banks supervisors. Responsibilities Direct Responsibilities PROTECTION Help reduce strengthen front to back regulatory control framework by investigating on regulatory incidents, writing incident reports, designing remediations and following-up on actions GOVERNANCE Preparation of regulatory governance committees including production of KPIs and drafting of governance documentation. Initial focus will be short selling, onboarding of new trading venues and best execution RISK ASSESSMENT CONTROLS Assess and document EMEA regulatory landscape for capital markets activities Assess and challenge the effectiveness of GM control set up against regulatory risks, propose and implement improvements Materialize and maintain the GM control plan from a front to back perspective and perform mapping with Functions Global Control Plan Perform data analysis to assess quality of data feeding regulatory controls Execute regulatory controls and report results in governance documentation Investigate on regulatory breaches identified in controls and follow-up with relevant stakeholders to close findings Technical Behavioral Competencies Key required skills REGULATORY BACKGROUND Is genuinely interested in financial markets regulatory environment. Is able to analyze and document the bank regulatory landscape within the capital markets scope CONTROLS PROFICIENCY Can assess control performance in terms of design and implementation quality Can execute regulatory controls, identify and document breaches, and remediate underlying issues. Can follow-up on control findings remediation and demonstrate assertiveness with relevant stakeholders Has good data mining and data analysis skills (Excel at least, Python a plus) WRITTEN PRESENTATION SKILLS Can prepare quality presentations for internal regulatory governance forums (ppt) ANALYTICAL SKILLS Can investigate on a complex operational capital markets breaches and incidents, liaise with SMEs, and document findings in a well structured report (good writing skills required) Strong attention to detail required (Focuses on the prevention of mistakes regarding information utilised or delivered). ADMIN SKILLS Must be able to perform simple database administration tasks (update status of various action items resulting from governance forums) Specific Qualifications (if required) Working experience: 6+ years of experience in a top tier financial institution in a controls team and/or within the regulatory space (controls officer, regulatory project manager, regulatory governance officer) Experience with Capital markets Demonstrated ability to analyze and solve problems independently and to build quality relationship with stakeholders Experience with drafting and presenting PowerPoint presentation on a regular basis Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Attention to detail / rigor Communication skills - oral written Transversal Skills: Ability to develop and leverage networks Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Education Level: Master Degree or equivalent Experience Level At least 5 years

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years experience in loyalty/guest relations/guest recognition or related professional area. OR 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Marriott Loyalty Program Leads and mentors other team members on Marriott s Bonvoy Loyalty Program. Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions. Adjusts Elite Member status when necessary according to established guidelines. Partners with Head Connector to update, appoint and activate connector team on property. Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott s Bonvoy Loyalty Program. Promotes positive relations with Elite members by anticipating their needs and promptly responding to them. Monitors, responds and routes Elite members comments to the appropriate department when necessary. Maintaining Elite Appreciation, Guest Services and Front Desk Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Assists with energy conservation efforts by monitoring compliance during property tours. Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention. Sets a positive example for guest relations. Helps employees to provide excellent customer service. Assists in coaching and providing feedback to associates. Maintains high visibility in public areas during peak times. Provides immediate assistance to Elite, Cobalt and redemption stay members as requested. Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Maintains knowledge of all hotel features and services, room types, rates special packages and promotions. Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities. Maintains complete knowledge of all hotel and departmental policies and procedures. Monitors security of public areas of the hotel. Conducts pre-shift meetings to review and share information pertinent to daily business with other team members. Leading the Team and Conducting Human Resource Activities Provides guidance and direction to subordinates. Assists as needed in the interviewing and hiring of other team members. Monitors effectiveness of departmental staffing guide. Provides training, development, professional discipline, and positive support for all employees within the department. Administers performance evaluations for all employees within the department. Facilitates departmental strategic planning meetings. Direct the performance of staff and follow up with coaching and guidance to praise or make corrections .

In this context, the Global Markets Quantitative Research is tasked to build along with the Global Markets IT a new pricing and risk management platform covering all asset classes for both flow and exotics products. To support this initiative, the bank has decided to create in India a pole of expertise around front office risk management and PL Explain quantitative analysis. The need for such a team originates from the necessity to harmonise, industrialize, and strengthen our tools to support ever growing trade volumes while ensuring a high level of data quality and coping with more stringent regulations. Responsibilities The role being offered is to join this newly created pole of expertise fully integrated in the Functional Architecture team, part of Global Markets Quantitative Research. The job covers the following aspects: Familiarisation with BNP Paribass risk and pricing framework Grow in experience on risk and PL Explain topics starting with data analysis topics and gradually improving your understanding of this data Use state of the art data analysis techniques to improve anomaly and outliers detection while providing insights into the required developments as well as monitor overall data quality and improve the service provided to our clients (trading, MO, RISK) Gain expertise in one or more of the asset classes we aim to cover (MACRO (IR / FX / Commodities), CREDIT and EQUITIES) Ensure remediation either locally or in collaboration with central teams of identified issues and weaknesses All tasks above are to be conducted in close collaboration with the quantitative team management. By joining us you will become part of a global team with a global reach into the bank. Technical Behavioral Competencies MSc to PhD degree in mathematics or engineering with strong analytical skills. Knowledge of finance is a bonus. Strong analytical skills and technical background in mathematics, computer science or finance Strong academic knowledge in data science with ideally a prior experience (internship, personal project) Eager to learn and grow into a quantitative analyst in a trading environment Strong skills with object-oriented languages (C++, C#, Python...) Good knowledge of data analysis techniques and associated technological ecosystem (Desirable) Academic knowledge of finance (Desirable) Prior experience in a CIB Quantitative Research team Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Creativity Innovation / Problem solving Critical thinking Communication skills - oral written Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Education Level: Master Degree or equivalent

The primary responsibility of the GM Regulatory Permanent Control Officer (GM RPC) is to establish, deploy and run the Governance Control Frameworks specifically for Sanctions Embargoes called by any regulation impacting Global Markets Front or required by the Banks supervisors. Responsibilities Direct Responsibilities PROTECTION Help reduce strengthen front to back regulatory control framework by investigating on regulatory incidents, writing incident reports, designing remediations and following-up on actions GOVERNANCE Preparation of regulatory governance committees including production of KPIs and drafting of governance documentation. Initial focus will be short selling, onboarding of new trading venues and best execution RISK ASSESSMENT CONTROLS Assess and document APAC regulatory landscape for capital markets activities Assess and challenge the effectiveness of GM control set up against regulatory risks, propose and implement improvements Materialize and maintain the GM control plan from a front to back perspective and perform mapping with Functions Global Control Plan Perform data analysis to assess quality of data feeding regulatory controls Execute regulatory controls and report results in governance documentation Investigate on regulatory breaches identified in controls and follow-up with relevant stakeholders to close findings Technical Behavioral Competencies Key required skills REGULATORY BACKGROUND Is genuinely interested in financial markets regulatory environment. Is able to analyze and document the bank regulatory landscape within the capital markets scope CONTROLS PROFICIENCY Can assess control performance in terms of design and implementation quality Can execute regulatory controls, identify and document breaches, and remediate underlying issues. Can follow-up on control findings remediation and demonstrate assertiveness with relevant stakeholders Has good data mining and data analysis skills (Excel at least, Python a plus) WRITTEN PRESENTATION SKILLS Can prepare quality presentations for internal regulatory governance forums (ppt) ANALYTICAL SKILLS Can investigate on a complex operational capital markets breaches and incidents, liaise with SMEs, and document findings in a well structured report (good writing skills required) Strong attention to detail required (Focuses on the prevention of mistakes regarding information utilised or delivered). ADMIN SKILLS Must be able to perform simple database administration tasks (update status of various action items resulting from governance forums) Specific Qualifications (if required) Working experience: 6+ years of experience in a top tier financial institution in a controls team and/or within the regulatory space (controls officer, regulatory project manager, regulatory governance officer) Experience with Capital markets Demonstrated ability to analyze and solve problems independently and to build quality relationship with stakeholders Experience with drafting and presenting PowerPoint presentation on a regular basis Skills Referential Behavioural Skills : Ability to deliver / Results driven Attention to detail / rigor Communication skills - oral written Transversal Skills: Ability to develop and leverage networks Ability to manage / facilitate a meeting, seminar, committee, training Analytical Ability Education Level: Master Degree or equivalent

Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity.

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Leading Guest Services Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures recognition of employees is taking place across areas of responsibility. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Celebrates successes and publicly recognizes the contributions of team members. Maintaining Guest Services and Front Desk Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands the impact of Front Office operations on the Rooms area and overall property financial goals. Manages department controllable expenses to achieve or exceed budgeted goals. Managing Projects and Policies Ensures compliance with all Front Office policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Acts as the Service Champion for the Front Office and creates a positive atmosphere for guest relations. Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations. Strives to improve service performance. Empowers employees to provide excellent customer service. Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Responds to and handles guest problems and complaints. Observes service behaviors of employees and provides feedback to individuals and/or managers. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Establishes challenging, realistic and obtainable goals to guide operation and performance. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Ensures employees are treated fairly and equitably. Manages employee progressive discipline procedures for Front Office Staff. Administers the performance appraisal process for direct report managers. Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Maintaining Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Maintaining Concierge Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Establishes an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences. Provides recommendations and arranges services for guests as requested (eg, car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guests specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Complete and communicates employee schedules. Provides warm welcome and anticipation of guest needs throughout their stay. Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies. Managing Concierge Team Supervises all activities of concierge team. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Ensuring Exceptional Customer Service Ensures concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Hotel DBrooks is looking for Front office Professional to join our dynamic team and embark on a rewarding career journey Greeting and assisting visitors, clients, and customers in a professional and welcoming manner Answering phones, routing calls, and taking messages as needed Managing the schedule of meeting rooms and ensuring that they are properly set up and ready for use Performing administrative tasks, such as copying, faxing, and filing Assisting with mail distribution and courier services Handling incoming and outgoing mail, including registered mail, express mail, and packages

Responsibilities: Greet and welcome guests, members, and visitors warmly. Handle walk-in inquiries , provide information and guide potential customers through workspace options. Maintain visitor and member check-in and check-out records.

Greeting Visitors, Guest and make them comfortable in office, Post & Courier management, answering & making calls, keep detailed & accurate records of visitor requests & of calls received & Computer skills and data entry work

Responsibilities: Answer incoming calls Maintain front desk organization Schedule appointments Greet visitors Distribute mail

Job Summary : The Reservation Executive is responsible for managing room reservations, processing bookings, and ensuring a smooth reservation process for all guests. This role requires attention to detail, excellent communication skills, and a commitment to providing high-quality service. The Reservation Executive serves as the first point of contact for potential guests, assisting with inquiries, confirming bookings, and updating reservation systems as necessary. Key Responsibilities : Reservation Management : Handle all incoming reservations through various channels, including phone, email, and online booking systems. Confirm reservation details with guests, including dates of stay, room type, and special requests. Maintain an accurate record of all reservations, including cancellations and modifications, in the reservation system. Ensure that reservations are booked in compliance with hotel policies, availability, and revenue management strategies. Guest Communication : Provide information to potential guests regarding room availability, hotel amenities, rates, and policies. Answer inquiries promptly, offering personalized assistance to meet guest needs and expectations. Maintain a friendly and professional manner when communicating with guests, both in writing and over the phone. Reservation System Management : Input and update reservations in the Property Management System (PMS) or Central Reservation System (CRS). Ensure that all guest information is accurately entered, and data integrity is maintained. Generate daily reports to track reservations and guest arrivals. Collaboration : Work closely with the Front Desk and Housekeeping teams to ensure accurate guest arrivals, special requests, and room assignments. Coordinate with the Sales and Marketing team to promote special offers and packages. Handle group bookings and event reservations in collaboration with the Events and Banquet departments. Customer Service : Handle guest complaints or concerns related to reservations promptly and professionally. Ensure that the guests needs are met before, during, and after their stay by coordinating with relevant departments. Revenue Optimization : Monitor room rates, availability, and promotions to maximize revenue per available room (RevPAR). Assist in up-selling and cross-selling room upgrades, packages, and services to increase hotel revenue. Administration & Reporting : Prepare and submit reports regarding reservation trends, occupancy, and cancellations. Maintain guest profiles and historical reservation data for future reference. Perform daily, weekly, and monthly reservation audits to ensure accuracy and compliance with internal processes. Key Skills and Qualifications : Education : High school diploma or equivalent (preferably with a degree in Hospitality or related field). Experience : Previous experience in a hotel reservation or front desk position preferred. Technical Skills : Proficiency in Property Management Systems (PMS), booking engines, and MS Office Suite. Communication Skills : Excellent verbal and written communication skills. Multilingual ability is a plus. Customer Service : Strong customer service orientation with a polite and professional demeanor. Attention to Detail : Ability to accurately enter information and follow up on any inconsistencies or errors. Problem-Solving : Able to resolve conflicts and offer solutions to guest inquiries and issues effectively. Time Management : Ability to handle multiple tasks and priorities in a fast-paced environment.

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure. Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly Process payments, handle cash transactions, and maintain accurate financial records Coordinate room assignments based on guest preferences, availability, and special requests Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues Perform general administrative tasks, including filing, data entry, and maintaining guest records Maintain a clean and organized front desk area, projecting a professional image at all times Previous experience in a similar role within the hospitality industry is preferred Exceptional customer service skills with a friendly and outgoing personality Strong verbal and written communication skills, with proficiency in English (additional languages are a plus) Excellent organizational and multitasking abilities, with keen attention to detail Proficiency in using computer systems and hotel management software Ability to remain calm and composed under pressure, with a proactive approach to problem-solving Flexibility to work various shifts, including weekends and holidays High school diploma or equivalent Basic math skills for handling financial transactions Strong team player with the ability to collaborate effectively with other departments Professional appearance and demeanor Knowledge of local attractions and services in Gandhinagar, India

Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, ensuring accurate bookings and special requests are noted. Guest Services: Provide information about hotel services, local attractions, and events; assist guests with inquiries and problem resolution. Payment Processing: Accurately process payments and maintain records of transactions, ensuring compliance with hotel policies. Communication: Collaborate with housekeeping, maintenance, and management to address guest needs and ensure high service standards. Handling Complaints: Address guest complaints with empathy and professionalism, striving for prompt resolution and guest satisfaction. Maintaining Front Desk Area: Ensure the reception area is clean, organized, and stocked with necessary supplies and promotional materials. Reporting Issues: Report any maintenance issues or safety concerns to the appropriate department promptly. - Minimum Hotel Management Graduation - Any additional course/certification in Travel & Tourism - Minimum 6 months experience

Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay. Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively. To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel. Responsible for sales according to hotel task . KEY TASKS EXPECTED RESULTS Duties Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services. Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive. Assists in conducting training for all Guest Service team. Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department. Responsibilities Assist the Guest Service Manager in the following: Establish on-going On Job Training Programs within the department. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carries out their duties. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. Systems & Procedures Log and inform Guest Service Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures. Follow policies and procedures outlined in the Departmental Service Standards / Procedures Manual. Complete all duties, and ensure a concise hand over Health & Safety Use safe manual handling techniques, practice safe work habits, wear protective clothing provided where necessary and take a consultative role in assisting and maintaining a clean, tidy work area and a healthy and safe working environment. Maintain procedures to minimize our impact on the environment and prevent pollution. Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager. Ensure all equipment is kept in good working order and used only for the purpose for which it was intended. Report all broken or damaged departmental equipment to your Manager. Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer s specifications. Be fully conversant with departmental fire and evacuation procedures. Customer Service Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive; call your Manager if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel. Other Take responsibility to ensure all required tasks are completed accurately and within given time frames. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required. Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization. Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. Any other reasonable request within your range of competence as required by your Hotel Management.

Butler Operations To supervise Butler Supervisors and Butlers on duty To maintain the quality and consistency of standard and to train the Butlers on improvement areas To concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline To increase guest interaction and to drive the Trust you score of the property. To assist the Head Butler in achieving the KPI of the department. To ensure that all suites and rooms blocked for arrival are prepared on time prior guest arrival. To push all Butlers to compile and record guest preferences, like and dislikes, and to track it in preference sheet. To ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction. Responsible for promoting Palace facilities, services and product to the targeted guest group To assist Head Butler to resolve any issues. To meet and welcome most of the guests personally To interact with guests as much as possible, to ascertain preferences, dislikes and overall experiences at Fairmont Udaipur Palace. To regularly inspect the quality of service provided by all Butlers, and to ensure that all services are delivered according to standard To share with Head Butler any complaints, guests comments and problems. To take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) To assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and respond service to the guests. To maintain appropriate knowledge about local area, events happening in Udaipur & around the world To supervise butler pantries. To assist Head Butler for Operating Equipment inventory Check Butler s grooming in accordance with hotel standard. Work closely with Housekeeping to ensure correct room status at all times. To handle any DND room within 24 hours. Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are being treated in an efficient and courteous manner that all Fairmont & Accor standards are being applied. To support the implementation of Fairmont core values Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint

We are seeking a professional, courteous, and efficient Front Office Executive to manage our front desk operations. The ideal candidate will be the first point of contact for visitors and employees, ensuring a welcoming and organized front office experience. Freshers and experienced Interested candidates send your resumes to stefiseles.s@coronishealth.com to book interview slot. Role & responsibilities Direct visitors to the appropriate person or department Answer, screen, and forward incoming phone calls Maintain a tidy and presentable reception area Handle incoming and outgoing correspondence (emails, packages, couriers) Schedule appointments and maintain calendars Assist in administrative tasks such as data entry, filing, and record keeping Coordinate with internal departments for smooth office operations Manage office supplies and inventory for the front desk Handle basic queries and provide accurate information to clients and guests Good verbal and written communication skills Preferred candidate profile Freshers can also Apply 15years of education is must (Bachelors degree or 12+ 3yrs diploma) Flexible with any shift

Job Description: Conference Room Managements Coordinate and schedule conference room bookings based on availability and client requirements. Ensure that conference rooms are properly set up for meetings, including equipment, seating arrangements, and refreshments. Maintain cleanliness and orderliness of conference areas before and after meetings. Assist Guests: Interview Coordination: Front Desk Maintenance: Stationary Stock Management: Call Management: Inward and Outward Correspondence: Travel Desk and Ticketing Management: Requirements: Minimum 2 years of experience in front desk or admissions Strong communication and interpersonal skills Proficient in MS Office Experience with travel desk coordination is a plus Well-organized, multitasking ability, and a team player Job Type: Full-time Pay: ₹23,000.00 - ₹26,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Language: English (Preferred) Hindi (Preferred) Work Location: In person Expected Start Date: 11/07/2025